Main Duties and Responsibilities: Effectively lead and supervise Customer Service resources, tools, processes, reports and training opportunities to ensure the call center is exceeding customer expectations. Determine base staffing requirements and efficiently utilize resources to meet team performance expectations. Establish performance expectations and ensure agents receive weekly feedback based on these expectations. Monitor service level and response time metrics and overall team performance. Drive the development and continuous improvement of departmental operating procedures through the lesson learned (SOP) program. Ensure all processes and work instructions are reviewed, documented, updated, and communicated. Work cross functionally with other business units to
Jobs In Jacksonville, Florida
Main Duties and Responsibilities: Includes all aspects of customer service functions to include creating bookings, tracking shipments, coordinating equipment and dispatch functions, facilitating paperwork for documentation, etc. Ensure high level customer satisfaction with all TOTE Maritime PR transactions. Generate Specific individualized reports, as required by customers via SQL and CargoWise. Representing shipper’s interest with other departments, such as, equipment control, dispatch, pricing and operations, etc. Coordinating transfer loads and appointments when necessary. Tracking and coordinating loads with customers and operations department. Continual communication with respective sales representatives. Provides support to Booking, VMR, Shipment Services, Fleet
Main Duties and Responsibilities: Communicate important customer transactional information to other departments and employees Work cross functionally to build relationships, enhance communication, resolve issues, and identify opportunities for improving existing processes/services. Be a role model within the organization, act in accordance with TOTE values, and continually strive to exceed customer expectations in daily activities. Manage department email boxes as assigned. Demonstrate a comprehensive understanding of the industry and the TOTE specific terminology and procedures of freight movement, documentation and regulatory agencies. Check for accuracy of information provided by master Bill of Lading versus Booking information and update the back office syst
We are seeking a highly organized and skilled professional to fill the role of Assistant Port Engineer. This position combines responsibilities related to assisting with port engineering activities and warehouse […]
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