Description

TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking a Data Support Specialist to join the team at our Anchorage, AK office.

 

Explore the possibilities with TOTE Group

 

In this position you will:

be responsible for ensuring data integrity within the TOTE systems for accurate reporting, asset management, and financial tracking as well as completing data entry, reconciliation, audit, and support for the Customer Service and Operations groups.

 

 

Main Duties and Responsibilities Include:

  • System Data Management & Analysis
    1. Research and create missing return transport bookings in CargoWise to support the Inland Billing Specialist
    2. Create northbound delivery transport bookings for house bookings
    3. Produce reporting from systems as needed
    4. Correct invalid activities in EAM daily
    5. Update locations not reviewed in EAM daily
    6. Complete a full system reconciliation and analysis weekly
    7. Produce southbound load counts report weekly to the Customer Service Manager
    8. Produce and manage transport booking clean up report to Customer Service after month end is complete
    9. Audit and correct missing Move Reasons in CargoWise transport bookings
    10. Provide support to the Inland Billing Specialist with formatting and submitting the carrier files
    11. Complete system testing as needed
    12. Audit and correct missing or incomplete local clients in CargoWise transport bookings to ensure accurate cost tracking and reporting
  • Support Customer Service team with operational tasks and functions
    1. Answer customer phone calls and emails
    2. Audit northbound delivery schedules in CargoWise
    3. Monitor northbound deliveries for on time results
    4. Answer customer questions regarding vessel sailing or other operational requirements
    5. Track cargo and provide tracking information to customers
    6. Research and resolve customer issues and answer customer questions
    7. Inform customers of applicable policies and regulations related to shipments
    8. Arrange logistics: spots, transloads, deliveries, and pickups
    9. Support the usage of the Web Portal with customer base, and respond to Web Portal issues
    10. Monitor and correct Web and EDI bookings
    11. Run and audit various reports for customers and internal use
    12. Provide support throughout the department
    13. Report on service issues
  • Build positive, collaborative relationships with internal employees 
  • Effectively perform additional duties, as assigned

 

 

The ideal candidate will have:

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Good math skills
  • Good organizational skills
  • Must be a team player
  • Ability to multi-task and prioritize
  • Ability to work with little or no supervision
  • Ability to work flexible hours, including evenings and weekends, as required
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications

 

Qualifications (Education, Experience, & Certifications):

  • High School Graduate
  • Pass the TOTE minimum threshold testing prior to accepting a job call from Local 959         
  • Clerical office experience or training preferred
  • Meet the federal training standards required for transportation workers within 90 days or as schedule allows
  • Computer literate, with experience utilizing multiple software applications 
  • proficient in Windows and MS Office Suite

 

 

 

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve. 

 

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.

 

 

 

TOTE Maritime Alaska is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.