Description
TOTE Maritime Alaska, is seeking an Operations Specialist to join the team at our Anchorage, AK office.
In this position you will:
provide coverage support for TOTE Maritime Alaska clerical staff in Anchorage by training and exhibiting proficiency at multiple positions in a variety of departments (Customer Service, Finance, Terminal Operations) to effectively cover as business needs dictate.
Examples of Daily Tasks (will vary based on where coverage is being provided) Include:
- Utilize internal systems (e.g. EAM, Cargowise, Mainsail) to track container shipments
- Engage with customers via phone or email regarding questions about deliveries, pickups, etc.
- Generate reports via internal systems to be utilized by multiple departments
- Audit reports, bills of lading, and delivery schedules for accuracy
- Communicate with carriers to coordinate container logistics
- Record movement of containers and trailers entering and exiting the Anchorage terminal
- Reference quotes for Northbound and Southbound container movements
- Data entry using internal systems or Microsoft Excel
The ideal candidate will have:
Qualifications (Education, Experience, & Certifications) –
- High school diploma or equivalent
- Meet federal standards required for transportation workers within 90 days or as schedule allows
- Clerical office or Customer Service experience preferred
- Proficient with Windows and MS Office Suite
Knowledge, Skills, & Abilities –
- Ability to learn and utilize a variety of internal systems related to logistics
- Ability to communicate clearly and effectively via phone or email
- Skilled at changing tasks and responding quickly to evolving situations
- Effective time-management skills
- Ability to utilize multiple resources to independently problem solve
- Ability to retain technical knowledge
- Ability to follow written procedures, daily checklists, and departmental work instructions
- Ability to collaborate and cooperate with colleagues as well as work independently
- Effectively prioritize tasks
