Account Manager

About Us

Founded in 1986, Inlet Energy is Alaska’s trusted source for Chevron lubricants and fuel delivery. Based in Anchorage with operations in Kenai, Fairbanks, and Prudhoe Bay, the company supports commercial, retail, and government customers across the state — from the Kenai Peninsula to the North Slope.

Inlet Energy joined NorthStar Energy, part of the Saltchuk family of companies, in 2005, aligning its strong local presence with the shared expertise and operational scale of a broader enterprise. The company’s team of Certified Lubrication Specialists and industry experts represents the highest concentration of technical certifications in Alaska.

With a reputation built on dependability, innovation, and care for its customers, Inlet Energy continues to deliver the products and service that keep Alaska’s industries and communities running safely and efficiently.

Learn more at www.inletenergy.com.

Job Summary

The Account Manager (AM) serves as an inside sales role—responsible for strengthening, nurturing, and expanding relationships within an existing customer portfolio. This is a focused inside sales role dedicated to driving deeper engagement with current customers, increasing share of wallet, and proactively uncovering opportunities for additional products, services, and volume growth. AMs act as trusted advisors who understand customer operations, anticipate needs, and ensure a seamless, high-touch service experience that drives retention, loyalty, and long-term profitability.

Roles & Responsibilities

• Serve as the primary inside-sales point of contact for an assigned portfolio of existing customers.
• Deepen customer relationships through regular phone-based account reviews, proactive check-ins, and solution-focused conversations.
• Identify and pursue additional share-of-wallet opportunities across all product categories (e.g., lubricants, DEF, heaters, tanks, coolants, oil analysis, tank monitoring, etc.).
• Monitor customer buying behavior to spot gaps, competitive threats, or opportunities to increase product penetration and margin contribution.
• Develop tailored upsell and cross-sell strategies aligned to customer needs, industry requirements, and operational timelines.
• Coordinate with operations, logistics, and dispatch to ensure seamless service, accurate delivery scheduling, and rapid issue resolution.
• Maintain detailed CRM records, update activity logs, document customer insights, and track opportunity progress through the pipeline.
• Support contract renewals, margin management, pricing updates, and quote generation for recurring customer needs.
• Partner closely with outside
•  sales to ensure clean handoffs, customer alignment, and a unified growth strategy for each account.
• Track and report account-level KPIs including volume growth, share-of-wallet expansion, gross margin performance, customer retention, and churn risk.
• Gather and share customer feedback, operational pain points, and competitive intelligence to support continuous improvement.
• Perform all other duties as assigned.

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• 3–5 years of experience in inside sales, account management, or customer service, ideally in the energy, industrial, or distribution sectors.
• Proven success in relationship building, solution selling, and account expansion.
• Strong communication, negotiation, and customer-service skills.
• Ability to work both independently and collaboratively within a team environment.
• Proficiency with the MS Office Suite and CRM systems.
• Familiarity with the fuel, lubricants, or energy industry is a plus.
• Must possess a valid driver’s license; occasional travel may be required for strategic customer visits or industry events.

Benefits

• Employer‑subsidized medical, dental, and vision coverage for you and your family/dependents
• Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
• 9 company holidays
• 401(k) plan with a 4% company match plus an additional 3% discretionary contribution
• Sick leave one hour accrued for every 30 hours worked
• Up to $1,000 per year in charitable matched giving program to support causes and organizations you care about
• Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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