JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts. EDUCATION: High School Diploma or equivalent EXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic. LICENSE: Valid Local Driver’s License. TRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.2. Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.3. Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures4. Advises supervisor of recurring problems and makes appropriate suggestions.5. Maintains daily log of all calls regarding problems, requests, inquiries.6. Coordinates with other departments to ensure expeditious handling of customer requests.7. Requests FCN’s, logs and submits for signature/completion.8. Logs incoming claims and advises claimant of claims procedures.9. Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.10. Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.11. Submits TCA’s recommending pricing adjustments.12. Performs all other duties as assigned.
Full Time Jobs
JOB SUMMARY Input all cargo information in the system to crate a bill of lading. Coordinate the clearance of inbound documentation with port authorities. Provide customer notification of cargo arrival. Collect monies when necessary, request release for the prepaid shipments and distribute this information to accounting. EDUCATION: High School Diploma or equivalent EXPERIENCE: One year experience in office or clerical operations. LICENSE: Valid Local Driver’s License. TRAVEL: N/APRINCIPAL DUTIES AND RESPONSIBILITIES1. Schedule vessels calls, prepare carrier documents, collect freights, conversions translations, and towage of Less than Container Loads.2. Input Bills of Lading into computer. Produce entrance manifest and related Tropical documents.3. Type discharge list, schedule transhipment of cargo, break bulk report, audit vessel stowage plan, inform warehouse of strip cargo.4. Obtain and report status of empty containers available on weekly basis. Coordinate and schedule charter vessels to evacuate same.5. Assign revenues, type billing statement to connecting carrier. Proofread and distribute to accounting department in West Palm Beach and St. Thomas.6. Monitor accounts payable and receivable. Monitor advance charges and resolve all discrepancies. Request wire transfers.7. Act as contact person for all Tropical outports or agents, cargo tracing, rate issues, and schedule.8. Coordinate outbound cargo responsible for pricing, documentation, booking cargo with Houston, follow-up necessary.9. Request and log Freight Correction Notices and make corresponding billing adjustments; maintain voyage files, and coordinate claims related matters.10. Responsible for all communication with shippers or cosigners, by daily telexes, faxes and telephone calls.11. Report TEU or tonnage for budget purposes, prepare reports for interline sales manager, coordinate outside cargo rating with West Palm Beach.12. Perform all other duties as requested.
JOB SUMMARY Responsible for the daily warehouse functions: preparing printed reports and updating T-Link system for inbound freight, receiving process, manifesting of outbound freight, customer notification of cargo in the warehouse, and the customer cargo release process.EDUCATION: High School Diploma or equivalentEXPERIENCE: One year of experience in related field. Computer experience requiredLICENSE: Valid Local Driver’s LicenseTRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Remove cargo from inventory once delivered to customer and scan proof of delivery into T-Link.2. Update and scan US Customs clearance documents into T-Link.3. Print cargo release document from T-Link for shipments paid and cleared for delivery.4. Print out turn report for all inbound freight in T-Link pending arrival.5. Update T-Link system with cargo location upon completion of stripping and update equipment activity.6. Prepare weekly cargo notification to customers for cargo in the warehouse.7. Receive cargo/vehicle and create new booking in T-Link for Northbound freight.8. Prepare loading manifest for outbound freight and prepare manifest in T-Link.9. Respond to all emails in a timely manner and customer inquiries regarding the shipping process.10. Notify Cargo Loss Prevention of damages, missing or misrouted cargo, and create Service IncidentReports (SIRS).11. Reconcile the weekly inventory with T-Link for cargo in the warehouse.12. Inform supervisor of warehouse issues and manpower shortages.13. Purge warehouse file every six months.14. Performs all other related duties as requested.
JOB SUMMARY Responsible for dispatching and receiving containers, computer data entry of equipment activity, releasing vehicles to customers, printing load list and manifest for general distribution, in addition to calculating and printing demurrage invoices. EDUCATION: High School Diploma or equivalent EXPERIENCE: Six months to one year experience in a related field. Computer experience required. LICENSE: Valid Local Driver’s License. TRAVEL: N/APRINCIPAL DUTIES AND RESPONSIBILITIES 1. Dispatch loaded containers based on documents presented by truckers or consignee and inspect equipment for damages; where applicable note on EIR and fill out damage report. Verify container seal number and refrigerated container temperature. 2. Distribute on a daily basis Gate Activity Report to Outbound Freight Coordinator. 3. Inspect and release to customers vehicles, boats, office trailers; fill out Claim Report log and submit to Claims Department. Advise customer of procedures for filing claim. 4. Input data into computer on a timely and accurate basis gate activity reports, ship’s checker report, in addition to all other equipment activity reports received from the various Eastern Caribbean islands. 5. Print on a timely basis vessel loadlist and manifest and distribute same to Traffic Department for photocopying and general distribution. 6. Calculate, print and mail out demurrage invoices. 7. Conduct and reconcile monthly equipment inventory. Reconcile month-end inventory received from Eastern Caribbean islands and report discrepancies to Equipment Control Supervisor. 8. File equipment interchange receipts and maintain vessel or voyage folders. 9. Calculate weekly TEUs by vessel or voyage for Accounting Department. 10. Perform all other duties as assigned.
OB SUMMARY Check, stores and loads out trailer-load freight. Deliver customer cargo. Clean warehouse. EDUCATION: High School Diploma or equivalent EXPERIENCE: N/A LICENSE: Valid Local Driver’s License. TRAVEL: N/APrincipal Duties and Responsibilities:Counts, cubes, places on pallets and stores freight. Records on checkers tally.• Notes on tally when hazardous materials are received.• Tags freight according to marks/ports.• Operates fork-lift to load and unload freight.• Loads containers with cleared freight, making sure no additional discrepancies exist.• Performs preventative maintenance on fork-lift.• Checks and cleans equipment and warehouse/work area.• Deliver customer cargo.• Prepare trailer manifest for outbound cars.• Performs all other duties as requested.
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
Pressure washes and/or sweeps out shipping containers and equipment, treats rusted areas and/or disinfects inside of containers as needed. Cleans and maintains shop, washout, and reefer pre-trip inspection (PTI) areas, including trash removal as needed.PRINCIPAL DUTIES AND RESPONSIBILITIESPressure washes shipping containers and equipment as required using 1. machinery provided.2. Checks equipment, ensuring an adequate water supply and all working properly.3. Inspects surfaces after washing to ensure it is clear of any food, dirt, and debris.4. Follows all safety protocols to prevent damage or injury.5. Treats rusted areas on equipment and applies aluminum cleaner.6. Cleans and washes equipment daily.7. Cleans all PTI wash areas once a week.8. Cleans and maintains the shop and surrounding areas.9. Performs all other assigned duties.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six months experience in cleaning and painting. Pressure washingexperience preferred.LICENSE: Valid local driver’s license. Certified to operate fork-lift preferred or theability to obtain fork-lift operator certification.TRAVEL: N/APHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks on
JOB SUMMARY Inspect and accurately update status in N-4 for all equipment entering and exiting the port.EDUCATION: High School Diploma or equivalentEXPERIENCE: Six months general clerical experienceLICENSE: Valid State of Florida Driver’s LicenseTRAVEL: N/A
Job SummaryCheck, stores and loads out trailer-load freight. Deliver customer cargo. Clean warehouse. Principal Duties and Responsibilities· Counts, cubes, places on pallets and stores freight. Records on checkers tally.· Notes on tally when hazardous materials are received.· Tags freight according to marks/ports.· Operates fork-lift to load and unload freight.· Loads containers with cleared freight, making sure no additional discrepancies exist.· Performs preventative maintenance on fork-lift.· Checks and cleans equipment and warehouse/work area.· Deliver customer cargo.· Prepare trailer manifest for outbound cars.· Performs all other duties as requested. Minimum Education, Certification, Experience and Physical Requirements Education and experience minimums can be substituted with any equivalent combination of training and experience EducationHigh School Diploma or equivalent ExperienceN/A LicenseValid Local Driver’s License. TravelN/A PhysicalOperations – Manual dexterity to perform repetitive motion tasks on computer or handheld. Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds on a daily basis. Able to withstand constant exposure to extreme weather conditions. LanguageEnglish Skills, Knowledge and Abilities· Skills in written and verbal communications.· Skills in reading comprehension.· Skills in basic mathematics.· Skills in planning and organizing loads.· Skills in decision making.· Skills in oral communications.· Skills in interpersonal relationships and customer service.
B. JOB SUMMARY Responsible for the operation of the top lifter and jockey truck to facilitate vessel operations. Interchange all containers in Port. Maintain gate logs and update the company cargo tracking system. Assist in stripping Less Than Container Load(LCL) cargo. Prepare demurrage bills. Also responsible for the maintenance of the jockey truck and maintenance of the top lifter in the absence of the mechanic.C. JOB SCOPENo supervisory or budgetary responsibilitiesD. PRINCIPAL DUTIES AND RESPONSIBILITIESOperate the top lifter to unload the vessel. Spot containers discharged from the vessel and load containers onto the ship. Discharge loaded containers onto chassis for customer pickup.Maintain accurate interchange information for containers in and out of the gate. Log condition of container and chassis, loaded seals, voyage number and Bill of Lading date and obtain signature of trucker for all interchange moves. Update company computerized cargo tracking system with interchange information.Collects information for the preparation of demurrage bills and provides information to the party responsible for preparing the bills.Conduct equipment inventory audit monthly and report discrepancies to Equipment Management DepartmentPrepare and submits weekly out turn report.Perform preventative maintenance on jockey truck and documents information on standard pre-check form.Accurately maintain s weekly container totals for the Island Operations Manager to verify the British Virgin Island Port Authority surcharge bills. Backload out bound LCL containers. Assist in the receiving and loading of outbound LCL Shipments.Perform all other assigned duties.E. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Three to five years experience within stevedoring environment and operation of heavy equipment.LICENSE: Valid Local Driver’s LicenseTRAVEL: N/APHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks on computer or handheld. Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds on a daily basis. Able to withstand constant exposure to extreme weather conditions.LANGUAGE: English (Education and experience minimums can be substituted with any equivalent combination of training and experience)F. SKILLS, KNOWLEDGE AND ABILITIESSkills in written and verbal communications.Skills in reading comprehension.Skills in basic mathematics.Skills in planning and organizing loads.Skills in decision making.Skills in oral communications.Skills in interpersonal relationships and customer service.Knowledge of the receiving process.Knowledge of hazardous material handling guidelines.Knowledge of basic safety rules.Knowledge of top lifter, two and ten ton fork-lifts and jockey operations.Knowledge of container stow procedures.Knowledge of fork-lift operations.Knowledge of vessel stevedoring.Knowledge of windows environment.Knowledge of computer and handheld operation.Ability to write legibly.Ability to work under deadline pressure and perform tasks as required.Ability to work overtime if required.Ability to work closely with others.Ability to perform tasks requiring physical effort.Ability to pay attention to detail.Ability to be flexible.Ability to perform tasks with minimum supervision.
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