JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.PRINCIPAL DUTIES AND RESPONSIBILITIESReceives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims proceduresAdvises supervisor of recurring problems and makes appropriate suggestions.Maintains daily log of all calls regarding problems, requests, inquiries.Coordinates with other departments to ensure expeditious handling of customer requests.Requests FCN’s, logs and submits for signature or completion.Logs incoming claims and advises claimant of claims procedures.Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.Seeks rates from various departments such as Intermodal, and Interline as applicable.Performs all other duties as assigned.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/APHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: Spanish and English
Jobs In Nationwide, DO
JOB SUMMARY Responsible for assisting with the safe and efficient loading or unloading of vessels in the yard or operations area for loading and pick-up levels with which to perform these functions. Responsible for assisting with the overall direction and administration of the Equipment Maintenance and Equipment Management departments.EDUCATION: High School Diploma or equivalentEXPERIENCE: One year experience with equipment monitoring and control.LICENSE: Valid Local Driver’s LicenseTRAVEL: N/APHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: Spanish & English
JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/ALANGUAGE: Spanish and English
Responsible for servicing and maintaining existing customer base and identifying profitable opportunities for new business. Evaluates customer’s needs and makes recommendations to ensure premium pricing and enhancement of bottom line profit. Requires selling skills to enhance the customer’s supply chain effectiveness with convenient and reliable transportation solutions and strives to exceed yearly budgetary targets.Performs on-site sales visits regarding maintenance of existing accounts, targeted accounts and/or newly assigned accounts to exceed yearly revenue and budgetary expectations. Completes and updates account profiles on each customer. Performs follow-up sales visits as required. Develops preliminary customer needs analyses and qualifies targeted customer prior to conducting sales visits. Prepares and researches each account for history and recently activated accounts to ensure understanding of customer needs, competitive situation and shipping patterns. Determines specific objective to be achieved with sales call and plans in detail the sales call activity. Makes product presentations and closes on business. Makes appropriate product presentations taking into account features, facts, and benefits. Identifies real customer needs and reaches agreement relative to the product meeting those needs. Gets commitment on business by overcoming customer objections. Meet or exceed individual sales budget. Follows up on sales calls by establishing credit, sending out expected correspondence and completing post-transaction follow-up to assist the customer. Updates account profiles to keep current and reviews call notes regarding duties to be completed. Follow up on all outstanding accounts receivable.Prepares weekly sales report and sales itineraries. Updates account profile system and highlights sales calls in SFA/CRM system. Actively required to utilize the resources, reporting and data entry functions of the SFA/CRM system.Actively participates in sales calls/sales efforts in outports and sales blitzes within assigned market area or areas. Communicates with appropriate sales representative or sales management in local market to encourage continued sales growth. (This may include traveling to off shore locations)Actively participates in required Sales Training Program, comprehending sales and marketing theory, demonstrating the application of sales techniques in the field.Identifies, reports and establishes strategy to achieve new business from Focus Accounts. Performs follow-up on sales visits such as rate quotations, sales leads, letters, PAD suggestions, and any other special arrangements. Attends sales meetings, trade shows or other functions representing the company.Seeks information regarding competitors and their product offerings. Stays abreast of market and competitive trends by reviewing Journal of Commerce (JOC) statistics, keeping close to the businessand reviewing sales variance reports.. Performs research activities including the preparation of the account profile, completion of customer activity reports and review of JOC reports to determine goods shipped within assigned territories. Gathers other competitive and customer research utilizing newspapers, trade magazine sources, and customer information regarding future ports of destination. Maintains technical & professional proficiency as required by corporate guidelines.Performs all other assigned duties EDUCATION: Bachelor’s Degree in Business Administration, Marketing or in a related fieldEXPERIENCE: Three years direct sales experience. Two years transportation industry experience.LICENSE: Valid Local Driver’s License and valid PassportTRAVEL: Constant travel to customer base and 20% travel to other Tropical locationsPHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English
JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/ALANGUAGE: Spanish and English
JOB SUMMARY Performs preventative maintenance on support and freight moving equipment as well as repairs to same.EDUCATION: High School Diploma and vocational technological graduate with certificate in Equipment maintenance and repairEXPERIENCE: Five years experience in heavy equipment repair, maintenance and operation.LICENSE: Valid Local Driver’s License – Commercial Class B with HAZMAT and Tanker endorsement and Valid Passport. Certificates in Hydraulics, pneumatics, electrical and mechanical.TRAVEL: 10% Travel to both domestic and international Tropical locations.LANGUAGE: English
JOB SUMMARY Performs preventative maintenance on support and freight moving equipment as well as repairs to same.EDUCATION: High School Diploma and vocational technological graduate with certificate in Equipment maintenance and repairEXPERIENCE: Five years experience in heavy equipment repair, maintenance and operation.LICENSE: Valid Local Driver’s License – Commercial Class B with HAZMAT and Tanker endorsement and Valid Passport. Certificates in Hydraulics, pneumatics, electrical and mechanical.TRAVEL: 10% Travel to both domestic and international Tropical locations.LANGUAGE: English
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