Reports to:

Director of IT

Status:

FT Exempt

Company:

Job Summary:

The IT Support Specialist provides technical support to internal staff and ensures the smooth operation of technology systems. This role involves troubleshooting hardware, software, and network-related issues, supporting day-to-day operations, and ensuring efficient system performance. The IT Support Specialist is the first point of contact for all IT-related issues and plays a key role in improving productivity by maintaining and optimizing IT infrastructure.

About Us:

Naniq is a third-party logistics company dedicated to providing the most innovative solutions for the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own. Acting as the MLC, Naniq can capture incremental profit and deepen relationships with shippers – all to the benefit of the partnered MLC.

Pay Range:

$28 – $32 p/h

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision Insurance
• Voluntary Accident insurance
• Paid time off
• Employee Assistance Program

Key Responsibilities:

Technical Support:

• Respond to IT helpdesk tickets and provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical issues, escalating more complex problems to senior IT staff or third-party vendors.
• Install, configure, and maintain hardware, including desktops, laptops, printers, and mobile devices.
• Support operating systems and application software (e.g., Windows, Office 365, logistics software).
• Provide remote or on-site support to field locations and offices.

Network and Systems Management:

• Assist in the maintenance of network infrastructure, including routers, switches, and wireless access points.
• Monitor network performance and troubleshoot connectivity issues.
• Perform basic server administration tasks such as user account creation and permissions management.
• Assist in maintaining data backups and ensuring business continuity through recovery solutions.

Documentation and Training:

• Maintain accurate documentation of all hardware, software, and network configurations.
• Create user guides and provide training to staff on software applications and best IT practices.
• Keep records of troubleshooting processes and solutions for future reference.

Security and Compliance:

• Assist in implementing cybersecurity measures, including antivirus software updates and user access management.
• Enforce IT policies, ensuring adherence to security protocols and data protection regulations.
• Conduct regular system and network audits to identify vulnerabilities.

Continuous Improvement:

• Stay updated on emerging technology trends and recommend improvements to IT systems and processes.
• Collaborate with other departments to ensure technology aligns with business needs and goals.
• Participate in IT projects, including upgrades, system migrations, and new technology implementations.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• 2+ years of experience in IT support or a similar role.
• Experience in a logistics, supply chain, or transportation environment is a plus.
• Proficient in Windows operating systems, Office 365, and network technologies.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Willingness to travel up to 20% of the time to support field locations.

Reasonable Accommodation:

It is Naniq’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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