Dispatcher

About Us 

Alaska Petroleum Distributing (APD) has served the North Pole and surrounding areas since 1981. With strong local brand recognition and family-owned company culture, APD has a balanced commercial and retail customer portfolio, delivering heating oil, gasoline, and diesel fuels. It is the largest fuel distributor in the interior. Recognizing its complementary services, including linehaul and truck maintenance capabilities, APD joined the NorthStar family of companies in 2019. 

APD prioritizes environmental safety, crafting and constructing the first state-approved, double-walled fuel storage tanks. Alaska Petroleum has over 100 tanks of various sizes, which is an offered service to contractors throughout the state. In addition, APD handles oil spill contingency products, including pads and barrels. 

Job Summary:

The Fuel Dispatcher is responsible for coordinating the daily scheduling, routing, and dispatching of fuel deliveries to ensure timely and efficient service to customers. This position serves as the primary communication link between drivers, customers, and operations staff, monitoring delivery progress, managing order changes, and responding to emergencies or delays.

The dispatcher tracks inventory levels, optimizes delivery routes, and ensures compliance with DOT and company safety regulations. This role requires strong attention to detail, effective multitasking, and excellent communication skills to support operational reliability and customer satisfaction in a fast-paced environment.

Roles and Responsibilities:

• Greets customers professionally and courteously who call the office and place an order via telephone.
• Takes customer orders for products, coordinates deliveries, and plans loads improving the truck efficiency in terms of space and handling accurate geographic routing.
• Utilizes Smartlogix dispatch software to dispatch orders to trucks, supervise stock levels in trucks, and supervise a truck position at any given time.
• Advises drivers on making on-the-fly route changes using dispatch software to improve driver and equipment efficiency.
• Potential fueling and driving duties, non-DOT
• Conducts basic reconciliation of fuel inventory that occurred on each truck daily ensuring that information is migrating from Smartlogix to MAS accurately, if not troubleshooting and making needed changes along the way.
• Maintains and handles all confidential pricing information including setting margins at the direction of the Operations Manager and sales staff, sending out customer price notifications as pricing changes, and analyzing supplier price changes to make effective buying decisions when the Operations Manager is absent.
• Intermittently conducts safety and operational meetings.
• Maintains positive working relationships with drivers. Decides appropriate workloads for drivers daily commensurate with their abilities and experience levels. Provides direction to drivers and has authority to guide and direct employees’ daily activities as it relates to delivering fuel.
• Follow DOT Regulations.
• Participates in safety meetings and reports all injuries, spills, and property damage. Identifies and communicates job hazards. Advises management of safety, environmental, and mechanical concerns promptly.
• All other duties as assigned

Education and Experience: 

• High School Diploma or GED required.
• 2 years administrative experience, preferably in the petroleum industry or a combination of education and experience.

Benefits: 

• Tuition Assistance
• 9 Holidays
• Discretionary Annual Merit Program
• Charitable Match
• Life Insurance – 2x your annual earnings
• Free Credit Report Monitoring
• Employee Assistance Program
• Telemedicine Options
• Medical, dental, and visions plans
• 401K 4% Match 3% employer discretionary
• Tapcheck: On-Demand Access to Earned Wages

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

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