Terminal Generalist Supervisor

Location: Jacksonville, FL 
Department: Operations / Terminal Management

Role Overview

We are seeking a proactive and results-driven Terminal Generalist Supervisor to lead day-to-day terminal operations while driving performance, compliance, and continuous improvement. This role combines hands-on operational expertise with strong leadership, ensuring cargo flow efficiency, regulatory adherence, and team development.

Reporting to the Director of Operations, this leader will oversee a team of Terminal Generalists, optimize processes, and serve as a key liaison across internal teams and external regulatory agencies to deliver operational excellence.

Key Responsibilities

Operational Leadership

• Perform and oversee all Terminal Generalist duties, ensuring seamless cargo movement and issue resolution.
• Lead, coach, and mentor the Terminal Generalist team to exceed operational and customer expectations.
• Coordinate team schedules, manage timekeeping, and ensure compliance with company policies.
• Establish clear performance expectations and provide ongoing feedback and development support.

Terminal Operations & Compliance

• Ensure accurate handling and processing of hazardous cargo in compliance with CFR regulations and company procedures.
• Monitor and update hazardous segregation and cargo data within TOS systems to prevent operational delays.
• Act as a primary liaison with regulatory agencies (e.g., U.S. Coast Guard, Customs & Border Protection, USDA) for inspections, holds, and releases.
• Maintain strict adherence to safety, environmental, and quality standards (ISO and Integrated Management Systems).

Process Improvement & Performance Management

• Drive continuous improvement initiatives to enhance operational performance and efficiency.
• Analyze terminal KPIs, identify performance trends, and implement data-driven solutions to improve outcomes.
• Develop, document, and maintain standard operating procedures and work instructions.
• Audit purchasing practices and operational contracts to ensure efficiency and compliance.

Cross-Functional Collaboration

• Partner with internal departments (Operations, Risk, Customer Service, Sales) to resolve issues and improve service delivery.
• Support claim mitigation efforts by gathering operational data for the Risk Management team.
• Enhance communication and alignment across business units to drive operational success.

Financial & Vendor Oversight

• Review and approve invoices, ensuring accurate GL coding for terminal-related expenses.
• Serve as primary contact for facility maintenance vendors and manage vendor performance.
• Monitor and control departmental expenditures in alignment with budget expectations.

Team Engagement & Culture

• Foster a high-performance team culture focused on accountability, collaboration, and customer service.
• Lead employee recognition initiatives to celebrate team achievements and contributions.
• Address performance concerns promptly and in accordance with company policies.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Logistics, or related field (or equivalent experience).
• Strong experience in terminal operations, logistics, or transportation environments.
• Prior leadership or supervisory experience required.

Skills & Competencies

• Advanced knowledge of freight movement, shipping documentation, tariff rules, and regulatory requirements.
• Strong leadership and team development capabilities with a passion for coaching others.
• Excellent problem-solving, analytical, and decision-making skills.
• Effective communicator with strong interpersonal and conflict resolution abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office (Excel preferred) and Terminal Operating Systems (TOS).
• Experience with Tideworks (Mainsail, Spinnaker, Forecast) preferred.
• Bilingual (English/Spanish) a plus.

Core Leadership Competencies

• Action-Oriented & Results-Driven – Takes initiative and consistently delivers strong outcomes.
• Customer-Focused – Builds trust and exceeds internal and external expectations.
• Continuous Learner – Adapts quickly and drives innovation through improvement.
• Team Builder – Develops talent, fosters collaboration, and promotes engagement.
• Integrity & Accountability – Acts with transparency, ownership, and sound judgment.
• Decisive Leader – Makes timely, informed decisions under pressure.

Work Environment & Expectations

• Works under moderate supervision with the ability to exercise independent judgment.
• Handles operational data requiring discretion and professionalism.
• Plays a key role in maintaining efficient terminal operations with direct impact on service performance and costs.

Physical & Visual Requirements

• Primarily sedentary work with occasional light physical activity.
• Extensive use of computer systems, data analysis tools, and operational software.

Why Join Us

• Lead a critical function within a dynamic terminal operations environment.
• Opportunity to shape team performance and drive measurable improvements.
• Work cross-functionally with leadership and regulatory partners.
• Be part of a culture focused on safety, operational excellence, and continuous growth.

Equal Opportunity Employer

TOTE Maritime Puerto Rico is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. TOTE Maritime Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program