JOB SUMMARYProvides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained. Provides general information and resolves customer issues as required.PRINCIPAL DUTIES AND RESPONSIBILITIES-Provides rate quotes to prospective customers either via phone or email on all cargo types(LCL/FCL/BB) to all destinations. Follows up with email or fax confirmation to customer. Provides sales leads as appropriate. -Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo movement and routing. Provides booking confirmations via fax or email to ensure customer knows booking particulars.-Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirming receipt of cargo, billing inquiries, etc.-Makes requested changes to bookings, following up with operating departments to ensure change is understood and has been received.-Logs and works toward resolution of customer issues and complaints. Informs supervisor when complaint is not resolvable at employee level. Records all information in -SIRS Incident tab on Job Screen. -Provides document copies for customers as requested. Typically requested documents include bills of lading, invoices, and other export documents.-Creates FCN request to correct billing errors when complaint is received from customer. -Proactively calls customers for pick ups or takes calls for pickups from customers. Transmits information to appropriate operating groups for actions.-Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.-Explains company services to new customers. Presents information in a logical fashion and provides information proactively.-Interviews new customers to identify customer preferences and establishes customer profile and partner file.-Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related field.(Education and experience minimums can be substituted with any equivalent combination of training and experience)EXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: None
Customer Service Jobs
TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking a Customer Service Representative – Southbound to join the team at our Anchorage, AK office. […]
ABOUT THE COMPANY The mission of Northern Air Cargo (NAC) is to provide safe, reliable aviation cargo services for our customers and create a place for employees to build long-term […]
JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/A
JOB SUMMARY Responsible for resolving customer service problems regarding all areas of business operations. Ensures that Tropical Shipping provides the highest level of service and customer care by providing accurate rate quotes and cargo bookings. Handles tracing function for lost cargo. Logs customer complaints and initiates follow-up actions to resolve problems in a timely manner. EDUCATION: High School Diploma or equivalent.EXPERIENCE: Three years prior work experience in Sales, Customer Service or Traffic. Ability to perform data entry at 4,000 keystrokes per hour. Ability to type 30 wpm.LICENSE: Valid Canadian Driver’s LicenseTRAVEL: N/A
The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks […]
JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained. Provides general information and resolves customer issues as required. EDUCATION: Associate Degree in Business Management or in a related field.(Education and experience minimums can be substituted with any equivalent combination of training and experience)EXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: None
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