Jobs In Riviera Beach, Florida

Intermodal Supervisor

JOB SUMMARY RINCIPAL DUTIES AND RESPONSIBILITIESAssist with the development and establishment of inland freight contracts and agreements to lower and control operating costs.Appraises and formulates the safest and most expedient means of inland transportation.Establishes and maintains routine operating procedures and handles non-routine occurrences.Communicates with Island and Satellite personnel on inland rates and procedures.Assist with the prepartion of the annual expense budget and monitors to ensure compliance.Audits and authorizes payment of all inland transportation vendor bills.Maintains compliance with all regulatory rules and regulations such as ICC, DOT, Customs, and FRA.Trains and assists all members of department regarding Intermodal functions.Performs all other duties as assigned.Supervises the operation of intermodal freight shipments to and from all points in the United States.EDUCATION: Associate’s Degree in Business Administration with courses in Transportation or equivalent work experience requiredEXPERIENCE: Three to five years experience in rail and motor carrier rate and operating procedures.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 10% Travel to other Tropical locations

Customer Service Training Spec

Job SummaryResponsible for developing, implementing, and maintaining comprehensive training programs for customer service representatives and documentation teams. Responsible for creating engaging learning experiences that enhance team performance and documentation standards. Serves as primary point of contact for new hires to help navigate the company. In addition, responsibilities will encompasses both new hires and experienced staff to ensure consistent skill development across all experience levels.Principal Duties and Responsibilities-Designs and develops comprehensive training curricula, including e-learning modules, classroom sessions, and hands-on workshops focused on customer service excellence-Creates and maintains training documentation, user guides, and standard operating procedures that align with company policies and best practices-Conducts needs assessments to identify skill gaps and develop targeted training solutions-Facilitates both virtual and in-person training sessions for new hires and existing staff-Evaluates training effectiveness through assessments, feedback collection, and performance metrics-Manages the full training lifecycle from needs analysis through development, delivery, and evaluation-Maintains training calendar and coordinate scheduling with department managers-Tracks completion rates and certification status for required training programs-Generates regular reports on training metrics and program effectiveness-Updates and revises training materials to reflect new products, services, or procedures-Develops and maintains a comprehensive knowledge base of customer service procedures and best practices-Creates and updates standard operating procedures (SOPs) for customer service processes-Collaborates with subject matter experts to ensure accuracy of training content-Implements version control systems for training materials and documentationMaintains digital training library and learning management system (LMS)Minimum Education, Certification, Experience and Physical RequirementsEducation and experience minimums can be substituted with any equivalent combination of training and experienceEducationHigh School Diploma or equivalentExperience10+ years of experience working in Tropical’s Customer Service and/or Documentation DeptLicenseValid Local Driver’s LicenseTravelMay require travel to MIA PhysicalOffice Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.Language: English

Lead Stockroom Coordinator

JOB DESCRIPTIONB. JOB SUMMARY Leads all Stockroom Coordinators overseeing the Receiving area, Storage and retrieval of inventory, Imports and Exports of purchased items from / to the islands, and Deliveries of purchased components to the departments and vessels. Ensures smooth daily import, export and inland operation. Responsible for inventory. Responsible for resolving/processing all discrepancies and overall cleanliness of warehouse and capital equipment.C. JOB SCOPESupervises stockroom coordinators and senior stockroom coordinatorsD. PRINCIPAL DUTIES AND RESPONSIBILITIESCreates, monitors, distributes, transfers and replenishes inventory for Main, Marine and Island locationsResolves all shipments with issues coming through the warehouse by working with buyers, vendors, and warehouse staff.Issues inventory replenishment purchase orders for selected vendors.Leads the warehouse team for the preparation and execution of annual physical inventory.Performs and documents inventory adjustments in the system.Provides back up to Materials Manager for handling inventory in PeopleSoftMonitors fuel levels and runs usage reports and coordinates the resolution of technical issues with the fuel management system.Coordinates the resolution of technical issues with fuel management system.Conducts site safety assessments/ auditsEnsures weekly equipment inspections are completed.Oversees the core returns going through the warehouse.Performs all other related duties as requested.E. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in warehouse industryLICENSE: Local Driver’s LicenseTRAVEL: N/APHYSICAL: Manual dexterity to perform repetitive motion tasks on computer or handheld.  Must be able to stand and walk for extended periods of time up to 8 hours per day.  Mobility required to oversee operations activities and to perform inspection duties.  Ability to frequently twist, bend, reach, squat, climb, push/pull 50-100 pounds.  Requires frequent independent lifting and manipulation of weights up to 80 lbs.  Ability to work in a non-climate-controlled warehouse environment.LANGUAGE: English     (Education and experience minimums can be substituted with any equivalent combination of training and experience)F. SKILLS, KNOWLEDGE AND ABILITIESKnowledge of the receiving process and inventory controls.Ability to use good judgement in analyzing and resolving problems.Ability to coach, motivate and direct employees.Skills in organizing, planning and supervising.Skills in operating computer with good knowledge in Word and Excel.Skills in operating a fork-lift and pallet jack.Ability to effectively read, interpret and prepare data in written form.Skills in warehouse space utilizationAbility to resolve shipment discrepancies.Skills in conflict resolution

Truck Driver

JOB SUMMARY Spots and picks up empty and loaded containers within the Miami and West Palm Beach area and other South Florida areas.EDUCATION: High School Diploma or equivalentEXPERIENCE: Five years verifiable experience driving over-the-road equipment, and two years verifiable experience working LTL freight.LICENSE: ICC and DOT certification and DOT physical.  Valid Local Driver’s License.  Class A, CDL with HAZMAT and tanker endorsements.TRAVEL: 100% Travel to local Tropical locations.Performs general inspection on truck daily for Department of Transportation (DOT) safety requirements and completes appropriate Driver Vehicle Inspection Report (DVIR).Logs into MC-3 electronic dispatch system and updates all required information.Applies straps / chains and binders loads for secure transport according to DOT regulations.Fills out Equipment Interchange Inspection Reports (EIR) along with all other required paper work for customer pick-ups and deliveries.Inspects containers before delivery for damage and condition.Spots and picks up empty and loaded containers within the Miami, Dade, Palm Beach and other South Florida areas.Performs all other duties as assigned.

Port Mechanic IV

JOB SUMMARYPerforms preventative maintenance on support and freight moving equipment as well as repairs to same.PRINCIPAL DUTIES AND RESPONSIBILITIES1. Performs preventative maintenance on all 1. Fleet Equipment.2. Performs major and minor repairs to Fleet Equipment as needed.3. Troubleshoots electrical, hydraulic, pneumatic, and mechanical failures on equipment as required.4. Researches parts needed for repairs on equipment by using parts manuals and supply books.5. Rebuilds engines, transmissions and their components as necessary.6. Makes service calls to various Tropical departments both domestic and international to facilitateequipment repairs as required.7. Remains on standby duty whenever a ship is being loaded after hours and on weekends. Fuelsequipment in the absence of the Fueler.8. Fills out work orders after every job. Orders parts required to conduct repair and maintenance andfollow-up. Coordinates with the effected departments equipment repairs and services.9. Makes quality fabrications as needed.10. Keeps work area clean.11. Participates in training seminars and work shops when necessary.Tropical Shipping Job Description JD# 00 – 110 Created: 02/1989 Last Edited: 07/13/20052Performs all other 12. duties as required.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma and vocational technological graduate withcertificate in Equipment maintenance and repairEXPERIENCE: Five years experience in heavy equipment repair, maintenance andoperation.LICENSE: Valid Local Driver’s License – Commercial Class B with HAZMAT andTanker endorsement and Valid Passport. Certificates in Hydraulics,pneumatics, electrical and mechanical.TRAVEL: 10% Travel to both domestic and international Tropical locations.PHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks oncomputer or handheld. Ability to frequently twist, bend, reach, squat,kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry atleast 80 pounds on a daily basis. Able to withstand constant exposure toextreme weather conditions. Ability to travel in various modes oftransportation (e.g. automobile, airplane, train etc.) Occasionallyexposed to outside elements during the course of traveling.LANGUAGE: English(Education and experience minimums can be substituted with any equivalent combination of trainingand experience)

Truck Driver

JOB SUMMARYSpots and picks up empty and loaded containers within the Miami and West Palm Beach area and other South Florida areas.EDUCATION: High School Diploma or equivalentEXPERIENCE: Five years verifiable experience driving over-the-road equipment, and two years verifiable experience working LTL freight.LICENSE: ICC and DOT certification and DOT physical.  Valid Local Driver’s License.  Class A, CDL with doubles/triples, HAZMAT and tanker endorsements.TRAVEL: 100% Travel to local Tropical locations.

Port Mechanic IV

JOB SUMMARY    Performs preventative maintenance, troubleshooting and repairs on support and heavy freight moving equipment systems: mechanical, hydraulic, pneumatic and electrical. JOB SCOPENo supervisory or budgetary responsibilities. PRINCIPAL DUTIES AND RESPONSIBILITIES-Performs preventative maintenance on all heavy equipment including but not limited to: mobile harbor cranes, straddle carriers, reach stackers, rotators and spreaders.-Performs major and minor repairs to heavy equipment as needed.-Operates, inspects and troubleshoots mechanical, hydraulic, pneumatic, and electrical failures on equipment as required and diagnose defects.-Tests mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specifications.-Dismantles and reassembles heavy equipment using hoists, rigging equipment and hand tools.-Researches parts needed for repairs on equipment by using parts manuals and supply books.-Rebuilds engines, transmissions and their components as necessary.-Makes service calls to various Tropical departments both domestic and international to facilitate equipment repairs as required.-Remains on standby duty during ship loading after hours and on weekends.  -Fills out work orders after every job.  Orders parts required to conduct repair and maintenance and follow-up.  Coordinates with the effected departments equipment repairs and services.-Makes quality fabrications as needed.-Keeps work area clean and organized.-Participates in training seminars and workshops when necessary.-Performs all other duties as required.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION:    High School Diploma and vocational technological graduate with certificate in equipment maintenance and repair preferred.EXPERIENCE:    Minimum 3 years experience in heavy equipment repair, maintenance and operation.LICENSE:    Valid Local Driver’s License – Non-Commercial Class E. Ability to obtain a U.S. Passport. Certificates in mechanical, hydraulics, pneumatics, and electrical systems preferred.TRAVEL:    10% Travel to both domestic and international Tropical locations.PHYSICAL:    Operations – Manual dexterity to perform repetitive motion tasks on/with computer, handheld devices or tools.  Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds on a daily basis.  Able to withstand exposure to extreme weather conditions.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.)  Occasionally exposed to outside elements during the daily workday and during traveling.LANGUAGE:    English

Port Mechanic IV

JOB SUMMARY Performs preventative maintenance, troubleshooting and repairs on support and heavy freight moving equipment systems: mechanical, hydraulic, pneumatic and electrical. JOB SCOPENo supervisory or budgetary responsibilities.PRINCIPAL DUTIES AND RESPONSIBILITIESPerforms preventative maintenance on all heavy equipment including but not limited to: mobile harbor cranes, straddle carriers, reach stackers, rotators and spreaders. Performs major and minor repairs to heavy equipment as needed. Operates, inspects and troubleshoots mechanical, hydraulic, pneumatic, and electrical failures on equipment as required and diagnose defects. Tests mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specifications. Dismantles and reassembles heavy equipment using hoists, rigging equipment and hand tools. Researches parts needed for repairs on equipment by using parts manuals and supply books. Rebuilds engines, transmissions and their components as necessary. Makes service calls to various Tropical departments both domestic and international to facilitate equipment repairs as required. Remains on standby duty during ship loading after hours and on weekends.  Fills out work orders after every job.  Orders parts required to conduct repair and maintenance and follow-up.  Coordinates with the effected departments equipment repairs and services. Makes quality fabrications as needed. Keeps work area clean and organized. Participates in training seminars and workshops when necessary. Performs all other duties as required.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION:      High School Diploma and vocational technological graduate with certificate in equipment maintenance and repair preferred.EXPERIENCE:      Minimum 3 years experience in heavy equipment repair, maintenance and operation.LICENSE:              Valid Local Driver’s License – Non-Commercial Class E. Ability to obtain a U.S. Passport. Certificates in mechanical, hydraulics, pneumatics, and electrical systems preferred.TRAVEL:               10% Travel to both domestic and international Tropical locations.PHYSICAL:           Operations – Manual dexterity to perform repetitive motion tasks on/with computer, handheld devices or tools.  Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds on a daily basis.  Able to withstand exposure to extreme weather conditions.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.)  Occasionally exposed to outside elements during the daily workday and during traveling.

Documentation Coordinator

JOB SUMMARY Responsible for obtaining all documentation from Customers or Freight Forwarders to ensure the timely movement of cargo from pick up through vessel loading.  Reviews all documents for compliance to all applicable governmental regulations.  Enters documentation into TLink and updates Customer and shipment information as required.    PRINCIPAL DUTIES AND RESPONSIBILITIES-Updates all Job and Partner information and consolidations  in TLink.  Scans documents, monitors workplans and performs processes to meet cut-off deadlines.-Identifies all necessary documentation required for export of cargo.  Contacts Customers or Freight Forwarders regarding missing or incorrect paperwork.-Reviews documents to meet requirements of US Customs and other government agencies export regulations.  Reviews and files EEIs with US Census.-Contacts Customers to arrange pick up of containers from shipper/suppliers or assist with any logistical needs in conjunction with Dispatch and Control Center.  Updates TLink as required.-Reviews jobs for CTL/CTS status changes and liases with Control Center.-Informs Customers on Tropical services such as National Pick Up, Intermodal, and Insurance and provides terms and rates.  Quotes rates on prepaid shipments.-Consolidates cargo as requested by Customer in accordance with consolidation agreements and guidelines.-Monitors workplans to assist with re-booking cargo when rolling jobs, follows up on freight payments by sending invoices and placing phone calls.-Applies payments of freight charges to Carrier Release.-Assists Ports with inquiries on cargo status and tracking.-Performs all other related duties as assigned. EDUCATION: High School Diploma or equivalentEXPERIENCE: One to Three years of related experience.LICENSE: Valid Local Driver’s License.TRAVEL: N/A

Client Service Representative

JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained.  Provides general information and resolves customer issues as required. JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESProvides rate quotes to prospective customers either via phone or email on all cargo types(LCL/FCL/BB) to all destinations.  Follows up with email or fax confirmation to customer.  Provides sales leads as appropriate. Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo movement and routing.  Provides booking confirmations via fax or email to ensure customer knows booking particulars.Answers customer general inquiry questions, ie.  Shipment tracking, explaining services, confirming receipt of cargo, billing inquiries, etc.Makes requested changes to bookings, following up with operating departments to ensure change is understood and has been received.Logs and works toward resolution of customer issues and complaints.  Informs supervisor when complaint is not resolvable at employee level.  Records all information in SIRS Incident tab on Job Screen.  Provides document copies for customers as requested.  Typically requested documents include bills of lading, invoices, and other export documents.Creates FCN request to correct billing errors when complaint is received from customer.  Proactively calls customers for pick ups or takes calls for pickups from customers.  Transmits information to appropriate operating groups for actions.Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.Explains company services to new customers.  Presents information in a logical fashion and provides information proactively.Interviews new customers to identify customer preferences and establishes customer profile and partner file.Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  Ability to sit 1/3 – 2/3 of day.  Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English

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