Description

Location: Seattle, Washington/ In Office Monday to Thursday & Remote Fridays

Pay Range: The full pay range for this nonexempt full-time position is $25.89 – $38.83 per hour. The actual offer will consider multiple factors including but not limited to education, experience, internal equity, and other job-relevant considerations.

About Us:

NorthStar Energy’s family of operating companies has a rich history of dedication and service throughout the western U.S., Alaska, and Hawai’i. Our flagship companies in Alaska include Delta Western, Inlet Energy, and Alaska Petroleum Distributing. We serve the big island of Hawai’i and Maui through four respected brands: Hawai’i Petroleum, Hawai’i Fuel Network, ‘Ohana Fuels and Minit Stop. In 2021, we welcomed The Jankovich Company in southern California to our family and were pleased to add our newest family member, CityServiceValcon, in 2022, distributing fuel and packaged lubricants throughout Montana, Idaho, eastern Washington, and Wyoming. Combined, our companies earn more than $2B in annual revenue and employ nearly 1,000 employees. Visit www.nsenergy.com to learn more about us.

Job Summary:

The Credit & Collections Analyst at NorthStar Energy is responsible for supporting NorthStar Energy’s shared service Credit and Collection function at the direction of the Credit & Accounts Receivable Manager. This position supports the credit management function by assessing the creditworthiness of customers, monitoring accounts receivable, and managing collections. This role plays a vital role in minimizing credit risk exposure and ensuring timely payment from customers.

Roles and Responsibilities

  • Maintain credit files for all consumer and commercial accounts, including but not limited to system maintenance of customer account information such as name, address, telephone, contact information, closing of accounts, etc.
  • Process new customer applications, review submission – ensuring all necessary documents are provided for a credit decision to be determined: recommend credit approval/limit for Credit Manager for review and approval over 25K.
  • Monitor and contact assigned customers regarding payment status to ensure invoice payment is received within terms. Reconcile customer accounts that have disputes or billing issues and address concerns with internal and external customers. Provide customer service and account reconciliation.
  • Make direct calls for collection purposes, process demand letters and submit seriously delinquent accounts to outside agencies for collection once approved.
  • Assist and work with sales and our sites’ office staff to request collection or issue resolution assistance as needed.
  • Maintain daily/weekly key performance indicators (critical metrics).
  • Process daily and monthly invoicing for multiple sites.
  • Update customer online portals with invoices and track payment status.
  • Partner and coordinate with internal customers on payments, account disputes, and processes.
  • Identify issues attributing to account delinquency, recommend solutions and discuss them with Credit & Accounts Receivable Manager.
  • Be a primary backup for the Credit and Collections Lead.
  • Build and maintain standard operating procedures.
  • Provide support, including special projects and ad hoc requests, for Credit & Accounts Receivable Manager as necessary.
  • All other duties as assigned.

Education and Experience: 

  • Bachelor’s degree required.
  • Minimum of 2-3 years of experience in credit analysis, accounts receivable, or a related finance role.
  • Understanding of credit management principles and standard methodologies.
  • Experience in the energy or utilities industry is preferred.
  • Proven excellent customer service skills and work ethics.
  • Able to research and evaluate data to make informed decisions and solve problems.
  • Strong mathematical and analytical skills.
  • Professional verbal and written communication skills are essential. Ability to effectively present information and respond to questions from managers, internal and external customers and the general public.
  • Sense of discretion and ability to maintain strict confidentiality of pertinent and sensitive information.
  • Familiarity with various credit reporting agencies (Dun & Bradstreet, Equifax, Experian).
  • Computer Skills: This individual should have intermediate to advanced knowledge of Microsoft Office including Outlook, Excel, and Word.

Benefits:

  • 2 Weeks of Vacation per year
  • 9 Holidays per year
  • 2 Personal Days per year
  • 2 remote work weeks
  • Employees (and their families) may enroll in employer-subsidized Medical/Dental/Vision Plans
  • Employer-paid Life/AD&D/Long-Term Disability insurance
  • 4% 401(k) Retirement Match + 3% Company Discretionary Contribution
  • ORCA Transportation Card
  • Transportation Stipend
  • Tuition Assistance
  • Life Insurance – 2x your annual earnings
  • Employee Assistance Program
  • Telemedicine Options
  • Tapcheck: On-Demand Access to Earned Wages

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

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