Summary

JOB SUMMARY Responsible for ensuring the highest level of service is delivered to assigned accounts.  Provides interactive and pro-active communication and information to accounts, ensuring customer is aware of all important information relative to their shipments.  Books cargo and follows up on service delivery within the organization to ensure seamless service.  Follows up as required to manage delivery processes affecting shipments.  Serves as primary contact for Account Representatives regarding customer issues, difficult bookings due to equipment required, out of gage, types of cargo, and types of transportation needed.  Provides training and updating on processes and process changes.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Five years experience in the delivery of customer service with a least 6 months preparing documentation and 12 month in customer service.LICENSE: Valid Local Driver's LicenseTRAVEL: None

Description

JOB SUMMARY
Responsible for ensuring the highest level of service is delivered to assigned accounts.  Provides interactive and pro-active communication and information to accounts, ensuring customer is aware of all important information relative to their shipments.  Books cargo and follows up on service delivery within the organization to ensure seamless service.  Follows up as required to manage delivery processes affecting shipments.  Serves as primary contact for Account Representatives regarding customer issues, difficult bookings due to equipment required, out of gage, types of cargo, and types of transportation needed.  Provides training and updating on processes and process changes.
EDUCATION: Associate Degree in Business Management or in a related field
EXPERIENCE: Five years experience in the delivery of customer service with a least 6 months preparing documentation and 12 month in customer service.
LICENSE: Valid Local Driver’s License
TRAVEL: None

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