Description

DUTIES:

  • Administer managerial oversight of ground operations at contracted stations. Source and contract ground operations oversight at all other stations operated by agent vendor employees as needed.
  • Responsible for creating, building, and maintaining customer relationships on all levels.
  • Provide positive image of NAC internally and externally through personal contact.
  • Ensures that the highest levels of customer service are provided by NAC contractors and agents through training and compliance audits.
  • Responsible for the administration, supervision and training of all customer service, warehouse, station, and sales personnel.
  • Responsible for compliance training as required and station audits of the contract station agents.
  • Ensures adherence to all Federal, State and United States Postal Services rules and regulations.
  • Collaborate with management to develop stations’ budgets.
  • Reduce freight claims, with contract staff through training, station audits and in partnership with NAC Claims Controller.
  • Regular attendance is required.
  • Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

  • Is responsible for the overall direction, coordination, and evaluation of these units.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include training, supervision and auditing of contract employee’s performance; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

POSITION QUALIFICATONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • High school diploma or general education degree (GED)

Experience:

  • Four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations.
  • Ability to write reports business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, subordinates or other employees, customers, and the public.

OTHER SKILLS:

  • Must be able to manage multiple priorities.
  • Must have a working knowledge of airfreight operations and services.
  • Travel to Rural Alaska Outstations and Stations outside of Alaska is mandatory
  • Travel may be as much as 50% of time.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job the employee is regularly required to talk or hear.
  • The employee is frequently required to stand and walk.

 

DISCLOSURE:

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

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