Summary

A.  JOB DESCRIPTIONCurrent Title: MARINE TECH SUPPORT SPECIALISTDepartment: Computer Systems SupportLocation: Riviera BeachAccount Code: 16079Immediate Supervisor: IT Support SupervisorSalary Grade: DP Salaried Non-Exempt 006B. JOB SUMMARY Supports company personnel and vessel crew in utilizing endpoint computer equipment, software, and peripherals, such as a PC, laptop, or printer. Provides support for Office Systems and desktop applications including systems related to vessel operations. Assists with ship communications and server troubleshooting. Maintains supporting documentation.C. JOB SCOPENo supervisory or budgetary responsibilities D. PRINCIPAL DUTIES AND RESPONSIBILITIES1. Sets up and installs endpoint computers, printers, scanners, and other peripherals.2. Diagnoses and troubleshoots computer issues and hardware and software problems. 3. Upgrades firmware, software, and outdated hardware systems.4. Provides technical support to users and prepares system documentation.5. Identifies and resolves network, server, and application connectivity issues.6. Records and documents issues and resolutions with the Helpdesk ticketing application. 7. Maintains inventory of hardware, software, and peripherals. Creates records of repairs and fixes.8. Ensures compliance with corporate guidelines for the use and operation of endpoint systems. 9. Maintains system security and data privacy and protection.10. Works with IT server and telecommunications teams to support vessel systems.11. Performs other duties as assigned.E. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalent; CompTIA IT Fundamentals or A+ certification preferred.EXPERIENCE: Three years in supporting personal computer software and equipment in standalone and networked environments. Knowledge of vessel operations and satellite communications. LICENSE: Valid Local Driver's License and Valid Passport.TRAVEL: 20% travel to both domestic and international Tropical locations. Must be willing to work a flexible schedule based on vessel schedules. PHYSICAL: Manual dexterity to perform repetitive motion tasks on computer. Must be able to stand and walk for extended periods of time up to 8 hours per day. Mobility required to oversee operations activities and to perform inspection duties. Ability to frequently twist, bend, read, squat, kneel and climb heights up to 15 feet, occasionally must lift and carry up to 80 lbs. Ability to sit 1/3 - 2/3 of day.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..)  Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English (Education and experience minimums can be substituted with any equivalent combination of training and experience)F. SKILLS, KNOWLEDGE AND ABILITIESSkills in analytical thinking and problem solving.Skills in oral and written communication.Skills in reading comprehension.Skills in planning and organizing.Skills in follow-up.Skills in keyboard operations.Skills in computer data entry.Skills in interpersonal relations.Skills in technological research, analysis, and problem-solving.Skills in Microsoft Office products.Knowledge of Windows operating systems environment.Knowledge of computer and telecommunications functionality and operation.Knowledge of IT industry standards.Knowledge of ships operations. Knowledge of cybersecurity practices. Ability to work independently.Ability to work under deadline pressure and perform tasks as required.Ability to work on multiple assignments.Ability to set priorities, schedule work and work a flexible schedule.Ability to use a personal computer.Ability to work extended hours if required.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to perform tasks requiring physical effort. Ability to communicate well both verbally and in writing.Ability to pay attention to detail.Ability to type 30 WPM.

Description

A.  JOB DESCRIPTION

Current Title: MARINE TECH SUPPORT SPECIALIST
Department: Computer Systems Support
Location: Riviera Beach
Account Code: 16079
Immediate Supervisor: IT Support Supervisor
Salary Grade: DP Salaried Non-Exempt 006

B. JOB SUMMARY

Supports company personnel and vessel crew in utilizing endpoint computer equipment, software, and peripherals, such as a PC, laptop, or printer. Provides support for Office Systems and desktop applications including systems related to vessel operations. Assists with ship communications and server troubleshooting. Maintains supporting documentation.

C. JOB SCOPE

No supervisory or budgetary responsibilities

D. PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Sets up and installs endpoint computers, printers, scanners, and other peripherals.
2. Diagnoses and troubleshoots computer issues and hardware and software problems.
3. Upgrades firmware, software, and outdated hardware systems.
4. Provides technical support to users and prepares system documentation.
5. Identifies and resolves network, server, and application connectivity issues.
6. Records and documents issues and resolutions with the Helpdesk ticketing application.
7. Maintains inventory of hardware, software, and peripherals. Creates records of repairs and fixes.
8. Ensures compliance with corporate guidelines for the use and operation of endpoint systems.
9. Maintains system security and data privacy and protection.
10. Works with IT server and telecommunications teams to support vessel systems.
11. Performs other duties as assigned.

E. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTS

EDUCATION: High School Diploma or equivalent; CompTIA IT Fundamentals or A+ certification preferred.
EXPERIENCE: Three years in supporting personal computer software and equipment in standalone and networked environments. Knowledge of vessel operations and satellite communications.
LICENSE: Valid Local Driver’s License and Valid Passport.
TRAVEL: 20% travel to both domestic and international Tropical locations. Must be willing to work a flexible schedule based on vessel schedules.
PHYSICAL: Manual dexterity to perform repetitive motion tasks on computer. Must be able to stand and walk for extended periods of time up to 8 hours per day. Mobility required to oversee operations activities and to perform inspection duties. Ability to frequently twist, bend, read, squat, kneel and climb heights up to 15 feet, occasionally must lift and carry up to 80 lbs. Ability to sit 1/3 – 2/3 of day.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..)  Occasionally exposed to outside elements during the course of traveling.
LANGUAGE: English

(Education and experience minimums can be substituted with any equivalent combination of training and experience)

F. SKILLS, KNOWLEDGE AND ABILITIES

Skills in analytical thinking and problem solving.
Skills in oral and written communication.
Skills in reading comprehension.
Skills in planning and organizing.
Skills in follow-up.
Skills in keyboard operations.
Skills in computer data entry.
Skills in interpersonal relations.
Skills in technological research, analysis, and problem-solving.
Skills in Microsoft Office products.
Knowledge of Windows operating systems environment.
Knowledge of computer and telecommunications functionality and operation.
Knowledge of IT industry standards.
Knowledge of ships operations.
Knowledge of cybersecurity practices.
Ability to work independently.
Ability to work under deadline pressure and perform tasks as required.
Ability to work on multiple assignments.
Ability to set priorities, schedule work and work a flexible schedule.
Ability to use a personal computer.
Ability to work extended hours if required.
Ability to work closely with others.
Ability to perform tasks with minimum supervision.
Ability to perform tasks requiring physical effort.
Ability to communicate well both verbally and in writing.
Ability to pay attention to detail.
Ability to type 30 WPM.

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