Mgr Dispatch Operations

Position Profile 

This position is responsible for managing both Local and Linehaul dispatching activities, which include routing, scheduling, and dispatching drivers, equipment, and freight loads, as well as reporting on these activities. This encompasses oversight of company drivers, owner-operators, and third-party carriers.

Essential Duties

Operate safety and in compliance with all established HSSE policies and procedures, promptly reporting and investigating all accidents, incidents, and injuries in accordance with company policy and DOT regulations. 

•    Identify, plan, design, and implement processes and procedures to optimize resource use, improve services, and reduce costs.

•    Ensure compliance with DOT regulations, company policy, and all applicable local, state, and federal laws.

•    Manage both Local and Linehaul dispatch operations, overseeing routing, scheduling, and dispatching of drivers, equipment, and freight loads, while ensuring efficient operations and timely reporting of activities.

•    Maximize equipment and driver utilization to create efficiencies between terminals.

•    Collaborate closely with Human Resources and Regulatory Compliance to maintain driver records and training.

•    Coordinate with Repair and Maintenance to ensure equipment is properly maintained and available for use.

•    Work with Terminal Managers daily to plan staffing, freight, and equipment movement.

•    Collaborate with Account Executives as necessary.

•    Assist Human Resources in recruitment and retention efforts.

 •    Respect: Treat people of all levels and all walks of life with respect. Listen for understanding.

•    Trust: Earn the trust of others by being well-intentioned and fair in all dealings. Follow through on commitments.

•    Accountable: Hold yourself and others accountable for measurable quality, timely, and cost-effective results. Accept responsibility for mistakes and continuously strive to improve.

•    Continuous Improvement: Performs and models Carlile’s continuous improvement process and behaviors. Solicit and encourage improvement suggestions from team members. Ensure target condition and improvement efforts are aligned with higher-level goals.

•    Lead and Develop: Commit to developing yourself and others. Plan for succession and provide opportunities for professional growth.

Qualifications 

High school diploma or GED equivalent required 

Undergraduate degree in Supply Chain Management or Logistics preferred 

Five to seven years’ dispatching, or progressively responsible experience in transportation industry including at least two years of supervisory experience 

Experience with transportation industry-specific software 

Valid Driver License, Class A CDL preferred 

KSAs 

Proficient in MS Office applications including Word, Outlook, and Excel 

Excellent written, verbal, and listening communication skills 

Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values 

Strong organizational and customer service skills, attention to detail and accuracy 

Strong interpersonal as well as analytical skills and attention to detail 

Basic understanding of mathematical concepts 

Knowledge of financial management principles and concepts 

Must be able to multi-task with the ability to prioritize, problem solve and  

Knowledge of DOT regulations, weights, measures and hours of service requirements 

Leadership Competencies 

Communication: Express ideas in a clear, concise and convincing manner. Exercise good writing, speaking and listening skills. Use good judgement as to what to communicate and the best approach. Foster an open communication environment. 

Interpersonal Skills: Treat others with courtesy, sensitivity and respect. Build and maintain strong relationships. Be friendly, approachable, humble and authentic. Have an awareness of your own strengths and weaknesses and strive for improvement. 

Respect: Treat people of all levels and all walks of life with respect. Listen for understanding. 

Trust: Earn the trust of others by being well intentioned and fair in all dealings. Follow through on commitments. 

Accountable: Hold yourself and others accountable for measureable high quality, timely and cost effective results. Accept responsibility for mistakes and continuously strive to improve. 

Continuous Improvement: Performs and models Carlile’s continuous improvement process and behaviors. Solicit and encourage improvement suggestions from team members. Ensure target condition and improvement efforts are aligned with higher level goals. 

Lead and Develop: Commit to developing yourself and others. Plan for succession and provide opportunities for professional growth. 

Working Environment

This job routinely operates in an office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and other office-related devices. The job is performed under minimal temperature variations and in a generally hazard-free environment. While performing this job, there may be occasional exposure to outdoor conditions, as well as exposure to hazardous chemicals, materials and airborne pathogens.

Equal Opportunity Employer

Carlile is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. Carlile is a drug-free employer and a participant of the E-Verify Employment Verification Program.

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