The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks […]
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About Foss Maritime Foss Maritime is one of the most recognized and respected maritime brands in the U.S., combining a rich legacy with a forward-thinking approach to industry innovation. While […]
An employee whose work assignments is specific to only contract agreements. May be any one or a combination of duties as directed by the Company and will include, but only […]
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Enterprise Data Architect TOTE Resources | Jacksonville, FLFull-Time | Hybrid Schedule (4 Days In Office / 1 Day Remote) Join a Team That Keeps Business Moving We are looking for […]
JOB SUMMARY Responsible for providing support to Sales Representatives as needed through correspondence, rate quotes and service announcements to customers within the assigned sales territory. Acts as liaison between customers and various departments within Tropical to resolve sales related issues in an effort to assist the Sales Representative in maximizing customer satisfaction as well as enhancing the customer’s supply chain effectiveness with convenient and reliable transportation solutions. Within TLink, assigns new customers to a sales territory. Assists Sales Representative with maintaining customer-base within SFA/CRM.EDUCATION: Bachelor’s Degree in Sales or in a related field, Marketing or Business AdministrationEXPERIENCE: Minimum one year general business experience.LICENSE: Valid Local Driver’s License and passport.TRAVEL: 20% local travel within sales territory and 5% travel to overseas ports.
JOB SUMMARY Services and maintains existing customer base and identifies profitable opportunities for new business. Customer base primarily consist of companies with multiple business lines. Evaluates customer’s needs and makes recommendations to ensure premium pricing and enhancement of bottom line profit for the company.EDUCATION: Bachelor’s Degree in Business or in a related fieldEXPERIENCE: Three years direct customer sales experience.LICENSE: Valid Florida Driver’s License; Valid PassportTRAVEL: Constant local travel to customer base and 20% travel to domestic and foreign company locations.Language: English and Spanish
Naniq is a third-party logistics company dedicated to providing the most innovative solutions for
the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships
by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of
contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own.
Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with
shippers – all to the benefit of the partnered MLC.
Status:Draft Version: 1Created By: Brian Pillsbury Created Date: 07/08/2025, 09:24 AMJob Code: 80-934 Job Title: Service Desk EngineerFLSA Status: Exempt Last Updated Date: 07/08/2025, 02:14 PMSalary Grade: DPS 006 Job Level: AIP 6%Job DescriptionCost Center Name Cost Center Number Salary Grade Data Management16079DPS 006Department Name Immediate Supervisor Data ManagementIT Support SupervisorLocationRiviera BeachJob SummaryOperate, maintain and coordinate an Information Technology Service Desk that provides internal customers with a single point of contact for technical problems. Initiates access to IT provided services, the resolution of IT related problems, inquiries into the status of work in progress, and helps define and coordinate the information systems related training needs of users.Supports company personnel in utilizing endpoint computer equipment, software, and peripherals, such as a PC, laptops, or printers. Provides support for Office Systems and applications. Maintains supporting documentation.Job ScopeSupervisory Responsibilities Budgetary ResponsibilitiesNoNoPrincipal Duties and ResponsibilitiesAcquires and maintains knowledge and skills required to support all designated software products employed by Tropical Shipping, working knowledge of all computing platforms and networks installed, and familiarity with business processes using them.Responsible for taking incoming telephone and/or email inquiries, troubleshooting and diagnosing hardware, software, applications and network problems.Ensures Service Desk requests are logged, tracked, and followed up with in an appropriate manner, resolved or scheduled for resolution by appropriate IT technical staff in a timely manner. Record and document issues and resolutions with the Helpdesk ticketing application.Assists users with the completion of service requests, reporting production incidents, and with any IT related questions and inquiries they may have.Provides support to users remotely or in person. Prepares system documentation.Sets up and installs endpoint computers, printers, scanners, and other peripherals, upgrading firmware, software, and outdated hardware systems as needed.Maintains inventory of hardware, software, and peripherals. Create records of repairs and fixes.Ensures compliance with corporate guidelines for the use and operation of endpoint systems.Maintains system security and data privacy and protection.Performs other duties as assigned.10 ItemsMinimum Education, Certification, Experience and Physical RequirementsEducation and experience minimums can be substituted with any equivalent combination of training and experienceEducationHigh School Diploma or equivalent.ExperienceThree years PC application support with Service Desk or similar technical customer service background.LicenseValid Local Driver’s License and Valid Passport.Travel15% travel to both domestic and international Tropical locations.PhysicalManual dexterity to perform repetitive motion tasks on computer.Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.Ability to frequently twist, bend, read, squat, kneel and climb heights up to 15 feet, occasionally must lift and carry up to 50 lbs. LanguageEnglishSkills, Knowledge and AbilitiesSkills in analytical thinking and problem solving.Skills in oral and written communication.Skills in reading comprehension.Skills in planning and organizing.Skills in follow-up.Skills in keyboard operations.Skills in computer data entry.Skills in interpersonal relations.Skills in technological research, analysis, and problem-solving.Skills in Microsoft Office products.Knowledge of Windows operating systems environment.Knowledge of computer and telecommunications functionality and operation.Knowledge of IT industry standards.Knowledge of cybersecurity practices. Ability to work independently.Ability to work under deadline pressure and perform tasks as required.Ability to work on multiple assignments.Ability to set priorities, schedule work and work a flexible schedule.Ability to use a personal computer.Ability to work extended hours if required.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to perform tasks requiring physical effort. Ability to communicate well both verbally and in writing.Ability to pay attention to detail.Ability to type 30 WPM.26 Items
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