Summary

JOB SUMMARY Responsible for providing support to Sales Representatives as needed through correspondence, rate quotes and service announcements to customers within the assigned sales territory. Acts as liaison between customers and various departments within Tropical to resolve sales related issues in an effort to assist the Sales Representative in maximizing customer satisfaction as well as enhancing the customer's supply chain effectiveness with convenient and reliable transportation solutions. Within TLink, assigns new customers to a sales territory. Assists Sales Representative with maintaining customer-base within SFA/CRM. Acts as internal support contact to coordinate sales and service issues for customers within assigned territory in person or by telephone. This includes making joint calls on assigned sales representatives  accounts, developing telephone relationships with assigned territories customer base, representing Tropical at Trade Shows and industry meetings, or Tropical port locations as necessary. Contact current and potential customers to solicit new and additional business using telephone, faxing, letter, email, face to face sales calls and networking.Create rate matrices within assigned sales territory. Coordinates all approvals for exceptions to service standards. Researches information, and follows-up on sales calls, visits, rate quotations, sales leads, letters, email, fax, service agreements, reports and customer issues.Researches Account Receivable Reports for accuracy and short payments by reviewing the shipment file, speaking with the customer and mutually working to the benefit of both Tropical and customer to satisfy the outstanding A/R.Researches customer accounts for historical patterns and activities using Rates on Line, JOC Reports, and market research and analysis data to prepare territory reports.Consistently updates all customer profiles and activities in SFA/CRM, T-Link, People Soft and all other database systems ensuring all information is complete and accurate.Attend assigned Tropical Sales Training and deliver World Class Customer Service.Provide SFA/CRM support to the sales organization. Performs all other duties as assigned.EDUCATION: Bachelor's Degree in Sales or in a related field Marketing or Business Administration EXPERIENCE: Minimum one year general business experience. LICENSE: Valid Local Driver's License and passport. TRAVEL: 20% local travel within sales territory and 5% travel to overseas ports. PHYSICAL: Office Environment - Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  ability to sit 1/3 - 2/3 of day.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..)  Occasionally exposed to outside elements during the course of traveling. LANGUAGE: English

Description

JOB SUMMARY 
Responsible for providing support to Sales Representatives as needed through correspondence, rate quotes and service announcements to customers within the assigned sales territory. Acts as liaison between customers and various departments within Tropical to resolve sales related issues in an effort to assist the Sales Representative in maximizing customer satisfaction as well as enhancing the customer’s supply chain effectiveness with convenient and reliable transportation solutions. Within TLink, assigns new customers to a sales territory. Assists Sales Representative with maintaining customer-base within SFA/CRM. 

Acts as internal support contact to coordinate sales and service issues for customers within assigned territory in person or by telephone. This includes making joint calls on assigned sales representatives  accounts, developing telephone relationships with assigned territories customer base, representing Tropical at Trade Shows and industry meetings, or Tropical port locations as necessary. 
Contact current and potential customers to solicit new and additional business using telephone, faxing, letter, email, face to face sales calls and networking.
Create rate matrices within assigned sales territory. Coordinates all approvals for exceptions to service standards. Researches information, and follows-up on sales calls, visits, rate quotations, sales leads, letters, email, fax, service agreements, reports and customer issues.
Researches Account Receivable Reports for accuracy and short payments by reviewing the shipment file, speaking with the customer and mutually working to the benefit of both Tropical and customer to satisfy the outstanding A/R.
Researches customer accounts for historical patterns and activities using Rates on Line, JOC Reports, and market research and analysis data to prepare territory reports.
Consistently updates all customer profiles and activities in SFA/CRM, T-Link, People Soft and all other database systems ensuring all information is complete and accurate.
Attend assigned Tropical Sales Training and deliver World Class Customer Service.
Provide SFA/CRM support to the sales organization. 
Performs all other duties as assigned.

EDUCATION: Bachelor’s Degree in Sales or in a related field Marketing or Business Administration 
EXPERIENCE: Minimum one year general business experience. 
LICENSE: Valid Local Driver’s License and passport. 
TRAVEL: 20% local travel within sales territory and 5% travel to overseas ports. 
PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  ability to sit 1/3 – 2/3 of day.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..)  Occasionally exposed to outside elements during the course of traveling. 
LANGUAGE: English

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