Summary
Description
About Coleman Oil
Founded in 1953, Coleman Oil Company has been a family-operated fuel distributor serving the Pacific Northwest for over 70 years. Now under three-generation leadership, the company has built a reputation for operational excellence and strong community relationships before joining the NorthStar Energy family of companies in 2025.
Headquartered in Lewiston, Idaho, Coleman Oil operates fuel terminals and distribution facilities throughout the Pacific Northwest. The company specializes in bulk fuel distribution, branded and unbranded ground fuels, cardlock services, lubricants, and retail operations. Coleman Oil serves a diverse customer base including commercial fleets, agricultural operations, construction companies, government entities, and retail consumers, maintaining its commitment to safety excellence and exceptional customer service in the communities it serves.
Coleman Oil is part of a family of operations that includes CityServiceValcon and BTI, leveraging shared expertise and resources to offer broader coverage, streamlined logistics, and innovative energy solutions across the region.
About the Position
The Senior Credit & Collections Analyst supports credit and collections for consumer and commercial accounts, focusing on complex account analysis, high-risk collections, and issue resolution. This role researches and resolves discrepancies, identifies causes of delinquency, and implements solutions to reduce risk and improve cash flow.
Responsibilities include managing challenging accounts, supporting credit decisioning within established authority, and collaborating with internal teams to resolve billing issues and ensure account accuracy. The role also drives process improvements by identifying trends and preventing recurring issues.
Ensures compliance with company policies and applicable regulations, including FCRA requirements for consumer accounts, and provides backup support to the team as needed.
Essential Job Responsibilities
• Evaluate new credit applications with credit investigation tools utilized by Coleman Oil. Communicate credit decisions through SalesForce same day or within 24 hours of receipt. Perform periodic reviews of existing customer accounts as directed by policy or when the customer’s credit status warrants a review.
• Monitor the Aging report to identify overdue customer accounts. Contact customers by email, telephone, text to resolve disputes, ensure prompt payment of overdue balances greater than 15 days, providing assistance by answering questions and process requests.
• Monitor customer exceptions to ensure customer accounts are within their credit limit. Place customer accounts on credit hold, following guidelines, and communicate actions
• Utilize judgment to analyze the customers ability to pay and establish a repayment plan
• Service accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience
• Ensure compliance with company policies and applicable regulations, including the Fair Credit Reporting Act (FCRA) for consumer accounts.
• Collaborate with internal teams to investigate billing issues, resolve disputes, and ensure account accuracy.
• Support process improvements by identifying trends and recommending solutions to prevent recurring issues.
Additional Duties
• Perform additional duties and special projects as assigned.
Qualifications
• Bachelor’s degree in Accounting, Business Administration, or equivalent combination of education and experience
• 5+ years of experience with commercial and consumer credit and collections
• Prior customer service experience in a customer-facing role
• Direct experience in the Fuel industry
• Excellent written and verbal communication combined with analytical and problem-solving skills
• Demonstrated ability to multi-task and work in a fast paced and challenging environment
• Flexibility and ability to adapt to business needs
• Capability of gaining customer loyalty by listening, relationship building and professional and persuasive communication skills
• Proficient in Microsoft applications and a quick learner in Enterprise computer solutions.
• Knowledge and understanding of the Fair Credit Reporting Act (FCRA) as it relates to consumer accounts.
Benefit Highlights
• Health – We provide a comprehensive benefits package that includes medical, dental, and vision coverage, along with a variety of ancillary options such as accident, critical illness, life insurance, flexible spending accounts, health savings accounts, and short-term disability. In addition, we offer employer-paid basic life insurance, accidental death and dismemberment (AD&D), and long-term disability coverage.
• 401(k) – 4% retirement account match.
• Days Off – Employees will accrue two weeks’ paid time off per year, one personal day on the 1st of January each year, five days sick leave per year and six paid holidays throughout the calendar year.
Additional Information
Coleman Oil Company, LLC participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It electronically verifies the information provided on Form I-9, Employment Eligibility Verification, to ensure that employees are legally authorized to work in the United States.
Coleman Oil Company, LLC is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.
