Summary

Alaska Petroleum Distributing (APD) has proudly served Alaska’s Interior since 1981, delivering heating oil, gasoline, and diesel fuels to homes, businesses, and critical industries across Fairbanks, North Pole, and surrounding communities. With a long-standing reputation for dependability, innovation, and local care, APD is one of the largest fuel distributors in the region. In 2019, APD joined NorthStar Energy, part of the Saltchuk family of companies, combining its strong local roots with the shared expertise and resources of a broader enterprise. The company’s focus on environmental safety led to Alaska’s first state-approved double-walled fuel storage tanks—just one example of its commitment to responsible operations. APD’s close-knit

Description

Alaska Petroleum Distributing (APD) has proudly served Alaska’s Interior since 1981, delivering heating oil, gasoline, and diesel fuels to homes, businesses, and critical industries across Fairbanks, North Pole, and surrounding communities. With a long-standing reputation for dependability, innovation, and local care, APD is one of the largest fuel distributors in the region.

In 2019, APD joined NorthStar Energy, part of the Saltchuk family of companies, combining its strong local roots with the shared expertise and resources of a broader enterprise. The company’s focus on environmental safety led to Alaska’s first state-approved double-walled fuel storage tanks—just one example of its commitment to responsible operations.

APD’s close-knit team takes pride in supporting their neighbors and fueling the daily life of Alaska’s communities with the same integrity and excellence that have defined the company for more than four decades.

Learn more at www.alaskapetroleum.com.

Job Summary:

The Service Operations Coordinator is the primary point of contact for customer order fulfillment and service delivery for fuel and lubricant products. This role manages day-to-day dispatch operations, schedules and tracks deliveries, maintains accurate records, and supports customer accounts with professionalism and urgency. The Service Operations Coordinator plays a vital role in building lasting customer relationships while ensuring safe, efficient, and compliant operations.

Essential Functions:

  • Receive and record customer orders for fuel and lubricant products (phone, electronic, or in person); schedule and confirm deliveries to meet customer needs, communicate requirements and delivery windows to customers and appropriate personnel.
  • Create and track sales orders in the ERP system from entry through fulfillment; verify order accuracy, monitor status, and follow up to ensure timely delivery and complete customer satisfaction.
  • Use dispatch and tracking software (e.g., SkyBitz) and the ERP system to plan loads, optimize routing, dispatch orders, and monitor truck positions; adjust as needed to maintain efficiency and service commitments.
  • Communicate with drivers to support safe and efficient deliveries; maintain positive working relationships and help balance daily workloads consistent with safe operations and service commitments.
  • Serve as the primary customer contact, responding promptly and professionally to inquiries, providing product and service information, processing requests accurately, and taking ownership of issues through to full resolution.
  • Support customer account needs related to pricing, payment, and invoicing; prepare and distribute year-end tax statements for customer accounts; maintain and communicate confidential pricing information as directed by Operations Management and Sales.
  • Maintain accurate records of all delivery documents; conduct daily reconciliation of truck inventory and delivery activity, and troubleshoot data flow issues between dispatch software and the ERP as needed.
  • Build and maintain positive customer relationships by acting as a trusted liaison between customers, drivers, and internal departments, setting clear expectations and driving timely issue resolution.
  • Follow DOT regulations and safety requirements; participate in safety meetings and promptly report injuries, spills, property damage, hazards, and operational concerns to management.
  • Perform other duties as assigned.

Education and Experience:

  • High school diploma or GED; and two years related experience or training; or equivalent combination of education and experience. 
  • Certificates, Licenses & Registrations: 
    • Valid Driver’s License 
    • CDL B License preferred
    • Clean Driving Record

Benefits:

  • Tuition Assistance
  • 9 Holidays
  • Discretionary Annual Merit Program
  • Charitable Match
  • Life Insurance – 2x your annual earnings
  • Free Credit Report Monitoring
  • Employee Assistance Program
  • Telemedicine Options
  • Medical, dental, and visions plans
  • Employee assistance program
  • 401K 4% Match 3% employer discretionary
  • Tapcheck: On-Demand Access to Earned Wages

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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