Summary

Job DescriptionSupervises and audits activities of all Customer Service Representatives to obtain maximum productivity for assigned Tropical duties and responsibilities.Procures information for/from CCAs and Kestrel and provides support on claims and other requirements by internal or external customers.Job ScopeSupervisory Responsibilities Budgetary ResponsibilitiesSupervises all Customer Service RepresentativesPrincipal Duties and ResponsibilitiesSupervises Global/ Local Documentation Department and provides support to staff.Procures approval/refusal for Hazardous Cargo, whenever necessary.Communicates constantly with CCAs and Kestrel about forecasts, overbook situations and any other task related to Traffic and Documentation.Audits and maintains all current receivable and payable accounts for  global carriers and Kestrel (Global and US).Researches all disputes, resolves billing issues, and prepares necessary documentation, coordinating with Tropical locations and departments and/or Carriers to ensure all issues are resolved. Follows up with all carriers/Kestrel to collect past due items. Prepares and processes checks, write-offs, write-ins and reapplication of cash.Reviews and coordinates new credit applications for new or increased credit lines of global carriers and/or Kestrel.Manages the Advance Account. Monthly account reviews and reconciliation with Kestrel. Works closely with Accounting, making sure policies and procedures are followed and special Global requirements are in place.Makes sure all carriers/Kestrel receive our invoices in due time.Works with carriers/Kestrel to continue enhancing the receivable/payable processes with each of them.Provides guidance to Tropical locations regarding receivable/payable procedures in general as well as specific requirements for each carrier/Kestrel.Monitors interline equipment moving with Tropical to assist on the expediate empty return.Works with Tropical locations for prompt resolution of billing errors/FCN preparation and approval. Reviews and coordinates with all Tropical locations for resolution on pending “issued” documents to ensure revenue is recorded properly and on time, following up for resolution on any global items shown on the Accounting Flash report.Supervises DIRECT shipment activities.Creates Non-Job invoices in T-Link for advance charges, destination charges, and others to be collected from consignees for DIRECT shipments as well as creates Non-Job invoices in T-Link to bill carriers/Kestrel for the interline commission on this DIRECT shipments.Prepares and provides the require documents for DIRECTS and coordinates with Tropical locations and carrier/Kestrel for the arrival and releasing of the DIRECT shipment, making sure all notifications and documents are ready to avoid any delay at destination.Produces monthly report for DIRECT shipments.Reviews and audits Global Northbound and Global interisland documents produced by Tropical locations to make sure all charges are correctly billed, and all required documents are properly produced before sailing.Coordinates the correction of any Global Northbound and Global Interisland documents produced by the Tropical locations.Reviews and audits Local Northbound and Southbound interisland documents produced by Dominican Republic office (Puerto Plata and Caucedo)

Description

Job Description

Supervises and audits activities of all Customer Service Representatives to obtain maximum productivity for assigned Tropical duties and responsibilities.

Procures information for/from CCAs and Kestrel and provides support on claims and other requirements by internal or external customers.

Job Scope
Supervisory Responsibilities Budgetary Responsibilities

Supervises all Customer Service Representatives

Principal Duties and Responsibilities

Supervises Global/ Local Documentation Department and provides support to staff.
Procures approval/refusal for Hazardous Cargo, whenever necessary.
Communicates constantly with CCAs and Kestrel about forecasts, overbook situations and any other task related to Traffic and Documentation.
Audits and maintains all current receivable and payable accounts for  global carriers and Kestrel (Global and US).
Researches all disputes, resolves billing issues, and prepares necessary documentation, coordinating with Tropical locations and departments and/or Carriers to ensure all issues are resolved. Follows up with all carriers/Kestrel to collect past due items. Prepares and processes checks, write-offs, write-ins and reapplication of cash.
Reviews and coordinates new credit applications for new or increased credit lines of global carriers and/or Kestrel.
Manages the Advance Account. Monthly account reviews and reconciliation with Kestrel. Works closely with Accounting, making sure policies and procedures are followed and special Global requirements are in place.
Makes sure all carriers/Kestrel receive our invoices in due time.
Works with carriers/Kestrel to continue enhancing the receivable/payable processes with each of them.
Provides guidance to Tropical locations regarding receivable/payable procedures in general as well as specific requirements for each carrier/Kestrel.
Monitors interline equipment moving with Tropical to assist on the expediate empty return.
Works with Tropical locations for prompt resolution of billing errors/FCN preparation and approval. Reviews and coordinates with all Tropical locations for resolution on pending “issued” documents to ensure revenue is recorded properly and on time, following up for resolution on any global items shown on the Accounting Flash report.
Supervises DIRECT shipment activities.
Creates Non-Job invoices in T-Link for advance charges, destination charges, and others to be collected from consignees for DIRECT shipments as well as creates Non-Job invoices in T-Link to bill carriers/Kestrel for the interline commission on this DIRECT shipments.
Prepares and provides the require documents for DIRECTS and coordinates with Tropical locations and carrier/Kestrel for the arrival and releasing of the DIRECT shipment, making sure all notifications and documents are ready to avoid any delay at destination.
Produces monthly report for DIRECT shipments.
Reviews and audits Global Northbound and Global interisland documents produced by Tropical locations to make sure all charges are correctly billed, and all required documents are properly produced before sailing.
Coordinates the correction of any Global Northbound and Global Interisland documents produced by the Tropical locations.
Reviews and audits Local Northbound and Southbound interisland documents produced by Dominican Republic office (Puerto Plata and Caucedo)

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