Description

POSITION PROFILE (Job Summary)

This position is responsible for providing excellent customer service by documenting and communicating cargo and rate information accurately and efficiently.  Responsible for creating timely and accurate invoices.

Essential Job Responsibilities AND Results

  • Manages customer transactions including Documentation, Rating, Pre-Auditing, and Problem Resolution.
  • Develop an understanding of customer business models/processes for all accounts. 
  • Evaluate customer needs and recommend solutions.
  • Educate customers regarding documentation and regulatory requirements.
  • Process military booking information, upload LOB reports, request changes in military BRT system as necessary.
  • Receive military cargo manifest, match up to individual TCN numbers, upload LOB reports, request changes in military BRT system as necessary.
  • Process paperwork and attach documentation to bookings.
  • Complete daily/weekly department task (TAG, Weekend charges, Sub report, Load ID numbers, Shipment with no terms, TB report, AFF drays).
  • Run and audit various reports. 
  • Daily communication with other departments.
  • Provide support throughout the department. 
  • Perform accurate and efficient data entry/keyboarding.
  • Report on developing market conditions, service issues and competitive activities.
  • Effectively perform additional duties, as assigned. 

Qualifications (Education, Experience and Certifications)

  • Associate’s degree preferred.  
  • One to two years customer service or billing experience, preferably in transportation.

KNOWLEDGE, Skills And Abilities

  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent math skills.
  • Good organizational skills.
  • Must be a team player. 
  • Ability to multi-task and prioritize.
  • Ability to work with minimal supervision.
  • Ability to work flexible hours, including evenings and weekends, as required.
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.

JUDGEMENT 

  • Independent judgment and work prioritization skills in a high pressure environment, while simultaneously managing various work assignments. 

COMMUNICATION SKILL

Demonstrated ability to communicate effectively and maintain excellent communication and working relationships with employees, customers, and coworkers. 

STRESS ON THE JOB

Ability to work under extreme pressure with a high level of accuracy.

WORK ENVIRONMENT

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.  

PHYSICAL EFFORT

Most work requires normal physical effort.

MANUAL DEXTERITY

Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

Competencies can be found in UltiPro under the Careers/Employment Tab

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The salary range is $40, 000-67,100, with an expected target salary of $52,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

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