Review handoff information (email or Chime) from previous shift’s admin team. Review Flash Report from previous shift. Create, monitor, and respond to open cases in FMC during pre-shift preparation and throughout shift (and cases that impact following shift). Escalate any cases impacting current shift and next shift to Duty Manager (DM). Create. Truck Activity log. Conduct Pre-Shift Yard Audit: Verify present loads have been checked in and match YMS status/dock door assignments.
Administrative Jobs
Review handoff information (email or Chime) from previous shift’s admin team.Review Flash Report from previous shift.Create, monitor, and respond to open cases in FMC during pre-shift preparation and throughout shift (and cases that impact following shift). Escalate any cases impacting current shift and next shift to Duty Manager (DM).Create Truck Activity log. Conduct Pre Shift Yard Audit: Verify present loads have been checked in and match YMS status/dock door assignments.
Responsible for shipment verification process from tally receipt until cargo is cleared to load. Maintains successive customer contact to expedite cargo movement from clear to load status, ensuring appropriate export documents have been received and verified.No budgetary or supervisory responsibilities.1. Retrieves tally or invoice in order of receipt from incoming bin to perform shipment verification process. Reviews tally to determine if all documents required to prepare cargo for shipment are received.2. Follows up with appropriate parties (i.e., shippers, consignees, or freight forwarders) regarding incomplete documentation to obtain information and process the necessary paperwork required for export shipments.3. Prepares bonds, when necessary, to expedite shipment.4. Contacts customers to resolve any discrepancies identified in shipment verification process.5. Makes appropriate changes to the tally and records information regarding changes in the Traffic database system.6. Coordinates any changes in the cargo destination with Operations for restickering of the freight.7. Performs other duties a requested.EDUCATION: High School Diploma or equivalent.EXPERIENCE: Two years experience in office/clerical operations. Ability to type 30 WPM.LICENSE: Valid Canadian Driver’s LicenseTRAVEL: N/APHYSICAL: Office environment. Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 of day.LANGUAGE: English
Provides customers with the highest level of service and customer care through resolutions of problems, prompt responses to inquiries and follow up of customer complaints, logging of FCN’s and C-10’s and accurate rate quotes and processing export documents. Prints company core business system documents as required.No supervisory or budgetary responsibilities.PRINCIPAL DUTIES AND RESPONSIBILITIESAnswers all incoming service-related phone calls, supplying rate quotes as needed and researches customer problems, knowledge of Tropical Shipping features and benefits of service.Liaisons between Tropical departments (Miami/PPB/Warehouse/Sales) to resolve customer issues and acts as a point of contact. Handles all customer complaints including proper follow-up with information regarding the shipment and proper resolution, submits proper analysis to Customer Care Manager when completed to correct root causes of service failures.Assists walk-in customers. Collects accurate payments for freight and ensures freight cash box is kept secured. Calculates total receipts and collections accurately and submits immediately to Accounts Receivables Clerk.Responsible for preparing C-10’s as requested daily; processing of cargo claims and export documents (OBL’s and freight invoices); responsible for performing cargo release and handling issues such as unclaimed, unmanifested, misquoted, and or shipment with shortages.Creates request for manual FCN’s, handles discrepancies on bills of lading from start to resolution within 24 hours.Ensures that established telephone response time is continually met.Prints company core business system reports once weekly, prints and distributes export documents for vessel.Advises Customer Care Manager of recurring problems and makes appropriate suggestions.Supports and actively participates in the Quality Improvement Process.Acts as back up for Traffic or Customer Care personnel when requested.Performs all other duties as assigned.EDUCATION: High school diploma or equivalent.EXPERIENCE: Five years experience in Customer ServiceLICENSE: Valid Local Driver’s License.TRAVEL: N/APHYSICAL: Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train ect.) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English
Naniq is a third-party logistics company dedicated to providing the most innovative solutions for
the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships
by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of
contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own.
Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with
shippers – all to the benefit of the partnered MLC.
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