Customer Service Jobs

Client Service Representative

JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained.  Provides general information and resolves customer issues as required. EDUCATION: Associate Degree in Business Management or in a related field.(Education and experience minimums can be substituted with any equivalent combination of training and experience)EXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: None

Client Service Representative

JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained.  Provides general information and resolves customer issues as required. PRINCIPAL DUTIES AND RESPONSIBILITIES-Provides rate quotes to prospective customers either via phone or email on all cargotypes(LCL/FCL/BB) to all destinations. Follows up with email or fax confirmation to customer.Provides sales leads as appropriate.-Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargomovement and routing. Provides booking confirmations via fax or email to ensure customer knowsbooking particulars.-Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirmingreceipt of cargo, billing inquiries, etc.-Makes requested changes to bookings, following up with operating departments to ensure change isunderstood and has been received.-Logs and works toward resolution of customer issues and complaints. Informs supervisor whencomplaint is not resolvable at employee level. Records all information in SIRS Incident tab on JobScreen.-Provides document copies for customers as requested. Typically requested documents include billsof lading, invoices, and other export documents. Creates FCN request to correct billing errors when complaint is received from customer.-Proactively calls customers for pick ups or takes calls for pickups from customers. Transmitsinformation to appropriate operating groups for actions.-Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.-Explains company services to new customers. Presents information in a logical fashion 10. and providesinformation proactively.-Interviews new customers to identify customer preferences and establishes customer profile andpartner file.-Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related field.(Education and experience minimums can be substituted with any equivalent combination of training and experience)EXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: None

Customer Service Representative (St. Thomas)

JOB SUMMARY Acts as a liaison between sales representative and customers.  Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires.  Researches, follows up and maintains current customer accounts. EDUCATION: High School Diploma or equivalent EXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic. LICENSE: Valid Local Driver’s License. TRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.2. Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.3. Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures4. Advises supervisor of recurring problems and makes appropriate suggestions.5. Maintains daily log of all calls regarding problems, requests, inquiries.6. Coordinates with other departments to ensure expeditious handling of customer requests.7. Requests FCN’s, logs and submits for signature/completion.8. Logs incoming claims and advises claimant of claims procedures.9. Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.10. Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.11. Submits TCA’s recommending pricing adjustments.12. Performs all other duties as assigned.

Client Service Representative

JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained.  Provides general information and resolves customer issues as required. JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESProvides rate quotes to prospective customers either via phone or email on all cargo types(LCL/FCL/BB) to all destinations.  Follows up with email or fax confirmation to customer.  Provides sales leads as appropriate. Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo movement and routing.  Provides booking confirmations via fax or email to ensure customer knows booking particulars.Answers customer general inquiry questions, ie.  Shipment tracking, explaining services, confirming receipt of cargo, billing inquiries, etc.Makes requested changes to bookings, following up with operating departments to ensure change is understood and has been received.Logs and works toward resolution of customer issues and complaints.  Informs supervisor when complaint is not resolvable at employee level.  Records all information in SIRS Incident tab on Job Screen.  Provides document copies for customers as requested.  Typically requested documents include bills of lading, invoices, and other export documents.Creates FCN request to correct billing errors when complaint is received from customer.  Proactively calls customers for pick ups or takes calls for pickups from customers.  Transmits information to appropriate operating groups for actions.Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.Explains company services to new customers.  Presents information in a logical fashion and provides information proactively.Interviews new customers to identify customer preferences and establishes customer profile and partner file.Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  Ability to sit 1/3 – 2/3 of day.  Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English

Client Service Representative

JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained.  Provides general information and resolves customer issues as required. EDUCATION: Associate Degree in Business Management or in a related field.(Education and experience minimums can be substituted with any equivalent combination of training and experience)EXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: None

AAC – Part Time Contract Service Agent HNL

An employee whose work assignments is specific to only contract agreements. May be any one or a combination of duties as directed by the Company and will include, but only […]

AAC – Full Time Contract Service Agent HNL

An employee whose work assignments is specific to only contract agreements. May be any one or a combination of duties as directed by the Company and will include, but only […]

Booking & Customer Service Specialist

TOTE Maritime Puerto Rico, a leader in safe and reliable service to Puerto Rico, is seeking a Booking & Customer Service Specialist to join the team at our Jacksonville, FL […]

Customer Service Representative ($20.02 – $30.03 DOE)

Carlile is a trucking and logistics company that’s proudly Alaskan. Headquartered in Anchorage,
we seek people who share our values and take pride in being professional. We value safety, reliability,
dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and
approachability. We provide a wonderful work life balance for our team members. We want you home with your family each night.
If you’re looking for a long-term career – on the road or in the office – this is a unique place to build one.

NAC Cargo Service Agent

ABOUT THE COMPANY The mission of Northern Air Cargo (NAC) is to provide safe, reliable aviation cargo services for our customers and create a place for employees to build long-term […]

  • 1
  • 2

We're sorry, there are currently no jobs in this category.