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JOB SUMMARY Responsible for shipment verification process from tally receipt until cargo is cleared to load.  Maintains successive customer contact to expedite cargo movement to clear to load status, ensuring appropriate export documents have been received and verified. Coordinates documentation process from the time cargo physically received from shipper until cargo is available to Operations for loading in a container.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESRetrieves tally or invoice in order of receipt from incoming bin to perform shipment verification process.  Reviews tally to determine if all documents required to prepare cargo for shipment are received.  Follows up with appropriate parties (shippers, consignees, or freight forwarders)  regarding incomplete documentation to obtain information and process the necessary paperwork required for export shipments.   Prepares bonds, when necessary, to expedite shipment.Contacts customers to resolve any discrepancies identified in shipment verification process.  Makes appropriate changes to the tally and records information regarding changes in appropriate company business systems.  Coordinates any changes in the cargo destination with Operations for retagging of the freight.Communicates with the Freight Coordinator to correct errors discovered from the receiving process.  Ensures corrections are made and information documented for proper follow up within Receiving Department.Maintains up-to-date “Cargo On Hand” report.  Reconciles physical inventory in accordance with report information.  Prioritizes cargo movement efforts based on date cargo received to facilitate expeditious cargo operations.  Coordinates efforts with outports providing report information as required.Completes clear to load (CTL) requirements to expedite cargo movement, making cargo available to the Loading Department. Appropriately files all unresolved invoices and tallies ensuring easy retrieval by all team members.  Coordinates all day of sail exceptions with Receiving and Loading departments to minimize disruption to normal work flow.Advises customers of the information Tropical requires to expedite cargo shipments with minimal or no delay.  Researches and resolves issues delaying freight movement.Performs all other duties as assigned.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: Bachelor’s degree in business administration, marketing, accounting or related field.EXPERIENCE: Minimum 5 years general business or accounting experience.Valid Local Driver’s LicenseLICENSE: Valid Local Driver’s License.TRAVEL: N/APHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  Ability to sit 1/3 – 2/3 of day.  Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English     (Education and experience minimums can be substituted with any equivalent combination of training and experience)F. SKILLS, KNOWLEDGE AND ABILITIESSkills in written and oral communications.Skills in the operation and use of a calculator.Skills in reading comprehension.Skills in planning and organizing.Skills in decision-making and problem solving.Skills in telephone etiquette and Customer Service.Skills in computer data entry.Knowledge of core business application (database system).Knowledge of U.S. and foreign government customs forms and procedures.Knowledge of Seven Seas coverage, products , rate structure, and claims procedures.Knowledge of traffic operations.Knowledge of filing procedures.Knowledge of computers and their operations.Knowledge of shipping terms of sale, and Tropical’s credit procedures.Knowledge of Tropical’s service standards and levels.Ability to translate customer requirements into operational procedures.Ability to accurately type a minimum of 35 w.p.m.Ability to write legibly.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to pay attention to detail.Ability to be flexible.Ability to work accurately under deadline pressure.Ability to work overtime if required.