JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
Full Time Jobs
JOB SUMMARY Distributes workload to maintenance personnel and coordinates the flow of equipment due for maintenance and preventative maintenance service. Train repair staff in all technical areas and maintain records pertaining to the department.EDUCATION: High School Diploma or equivalentEXPERIENCE: Five years experience in heavy equipment repairs.LICENSE: Certification in diesel, hydraulic and electrical repairs. Valid Local Driver’s License and Valid Passport.TRAVEL: 10% Travel to various Tropical locations.
JOB SUMMARY Manages activities of Sales Supervisor and Sales Representatives to obtain maximum productivity and sales revenue for assigned Tropical accounts. Solicits business from assigned high-priority accounts.EDUCATION: Bachelor’s Degree in Business Management, Marketing or in a related fieldEXPERIENCE: Three years experience in sales management or marketing specific to the shipping industry.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 20% travel to other Tropical locations.
JOB SUMMARY Directly supervises employees engaged in providing customer support activity, specifically providing rate quotations, booking cargo, answering general inquiries, and resolving service issues. PRINCIPAL DUTIES AND RESPONSIBILITIESDirectly supervises employees in the tasks of providing rate quotes, creating bookings and providing general information to customers.Creates schedules aimed at maximizing available customer contact time and ensuring a high service level. Shifts available resources to meet required demands. Communicates work schedules to employees, and makes modifications as required.Coaches and trains employees in the tasks of their job, including taking general calls, taking bookings, providing quotes and resolving service issues. Provides feedback to employees and indicates methods for improvement. Holds employees accountable for making suggested changes to improve performance. Where performance deficiency or behavioral work habits are identified as being detrimental to the company, works with HR to produce proper plan to remediate the employee and/or apply progressive discipline.Conducts performance reviews. Provides feedback secured through call observes and from customers. Review individual productivity versus standard and makes evaluation of the performance of the individual based against accepted standards of performance. Prepares reports and generates departmental metrics as required.When positions are vacated, works with HR in hiring the best available talent. Ensures that employees with the right behavioral background are selected to represent the company with customers.Fills in on queue calls as required to ensure call overflow is kept to a minimum and calls maintain a 98% answer rate.Solicits ideas for improvement from employees relative to systems changes or enhancements or process changes or enhancements. Discusses suggestions with employee, and if suggestion has merit, forwards ideas to appropriate entity and follows up to ensure positive action takes place.Handles more complex service issues as referred by employees. Reviews work allocation to ensure work is properly distributed, and that all employees share in an equal distribution of the workload.Follows up with customers who have experienced service issues or failures to ascertain that the customer’s needs have been satisfied. Offers alternatives if customer is still not satisfied in an attempt to improve customer satisfaction.Reviews service issues to identify trends either by customer, vendor, service type, etc. to try to alleviate the problem.Makes personal customer visits with sales people to identify and rectify any issues that a specific customer may be having.Sets up new customers to ensure that we have documented customer preferences to the level that we will be able to translate those preferences into booking instructions and documentation instructions.Performs all other related duties as requested. EDUCATION: Bachelor’s Degree in Business Management or in a related fieldEXPERIENCE: Three years experience in the delivery of customer service with at least 6 months in export documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English
JOB SUMMARY Responsible for overall management and direction of Recruitment. Administers applicant testing, and maintains applicant tracking system. Provides counsel to management on application of policy, and resolving employee relations issues for assigned domestic locations. Serves as resource in providing advice to employees on any personnel related issues.EDUCATION: Bachelors Degree in Human Resources or related fieldEXPERIENCE: 5 years of human resources experience, and at least 3 years of experience in management.LICENSE: Valid Florida Driver’s License, Valid PassportTRAVEL: 10% local travel to other Tropical locations.
Job SummaryResponsible for developing, implementing, and maintaining comprehensive training programs for customer service representatives and documentation teams. Responsible for creating engaging learning experiences that enhance team performance and documentation standards. Serves as primary point of contact for new hires to help navigate the company. In addition, responsibilities will encompasses both new hires and experienced staff to ensure consistent skill development across all experience levels.Principal Duties and Responsibilities-Designs and develops comprehensive training curricula, including e-learning modules, classroom sessions, and hands-on workshops focused on customer service excellence-Creates and maintains training documentation, user guides, and standard operating procedures that align with company policies and best practices-Conducts needs assessments to identify skill gaps and develop targeted training solutions-Facilitates both virtual and in-person training sessions for new hires and existing staff-Evaluates training effectiveness through assessments, feedback collection, and performance metrics-Manages the full training lifecycle from needs analysis through development, delivery, and evaluation-Maintains training calendar and coordinate scheduling with department managers-Tracks completion rates and certification status for required training programs-Generates regular reports on training metrics and program effectiveness-Updates and revises training materials to reflect new products, services, or procedures-Develops and maintains a comprehensive knowledge base of customer service procedures and best practices-Creates and updates standard operating procedures (SOPs) for customer service processes-Collaborates with subject matter experts to ensure accuracy of training content-Implements version control systems for training materials and documentationMaintains digital training library and learning management system (LMS)Minimum Education, Certification, Experience and Physical RequirementsEducation and experience minimums can be substituted with any equivalent combination of training and experienceEducationHigh School Diploma or equivalentExperience10+ years of experience working in Tropical’s Customer Service and/or Documentation DeptLicenseValid Local Driver’s LicenseTravelMay require travel to MIA PhysicalOffice Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.Language: English
Primary focus is the design, planning, operation, security, and day to day management of the organization’s multinational network, including switches, routers, firewalls and other network connected equipment.. This involves implementation, maintenance and support of all data networks and administration, monitoring, troubleshooting and remediation of LAN, WAN, and wireless connectivity. No supervisory or budgetary responsibilities.Performs routing analysis on the design and efficiency of the infrastructure to ensure it is current and that future structure will meet business needs. Review, recommend and implement products and services to maximize system security, manageability, performance and reliability.Communicates with internal clients on complex and difficult telecommunication requests to identify and analyze needs, make recommendations, and coordinate implementation.Act as project coordinator for technical projects of moderate complexity in such areas as integrated voice and data, local and wide area networks, wireless systems and related infrastructure.Prepare operational reports including project status, equipment, network, inventory and activity summaries; develop and maintain system and procedural documentation.Identifies, recommends, performs and implements applicable hardware and software changes for telephone, software groups, system parameters, and class of service. Coordinates with vendor technical support resources as appropriate.Monitors system status and initiates problem resolution as necessary, and manages service outage incidents to minimize downtime.Assist in developing complex technical specifications for the design or purchase of communications equipment including fiber optic systems, high-speed data and Internet, voice or data switches and routers, firewalls, wifi, and related equipment; evaluate communications products.Monitors network for security, performance, and availability.Identifies and captures cost savings opportunities.Performs all other related duties as assigned.EDUCATION: Bachelor’s Degree in Information Systems, Computer Science or in a related field and Cisco Certified Network Administrator CCNA certificationEXPERIENCE: Five to seven years experience in designing, implementing and maintaining large international mission-critical Cisco-based converged networks. Expert level experience with Cisco IOS required. Experience with CradlePoint, WatchGuard, SolarWinds, Aerohive or similar systems preferred. Telecommunications experience with multi-site Avaya PBX and VOIP a plus.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 10% travel to various other Tropical locations.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English SKILLS, KNOWLEDGE AND ABILITIESSkills in analytical thinking and problem solving.Skills in oral and written communication.Skills in reading comprehension.Skills in planning and organizing.Skills in decision-making.Skills in follow-up.Skills in computer data entry.Skills in interpersonal relations..Skills in technological research, analysis, and problem-solving.Skills in negotiating.Skills in conflict resolution.Knowledge of windows environment.Knowledge of computer operationKnowledge of Network design and implementationKnowledge of Cisco network componentsKnowledge of Aerohive/Extreme wireless systems.Knowledge of SolarWindsKnowledge of CradlePoint devices.Knowledge of NetflowKnowledge of Watchguard Firewalls and security componentsKnowledge of converged network technologies including Voice over Internet Protocol (VoIP)Knowledge of the implementation of point solution management systems and converged management platformsKnowledge of network management and maintenance of large international mission-critical converged networks.In-depth understanding of communication and routing protocols.Solid understanding of network operating systems.Knowledge of leading-edge telecommunications technologies, VOIP, teleworking and mulit-site collaboration.Knowledge of hardware and software change implications on telephone system.Knowledge of functionality and capabilities of the telephone system and needs of user community.Ability to work independently.Ability to work under deadline pressure and perform tasks as required.Ability to work on multiple assignments.Ability to set priorities, and schedule work.Ability to use a personal computer.Ability to work extended hours if required.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to pay attention to detail.Ability to be flexible.Ability to communicate well both verbally and in writing.Ability to pay attention to detail.
Responsible for shipment verification process from tally receipt until cargo is cleared to load. Maintains successive customer contact to expedite cargo movement from clear to load status, ensuring appropriate export documents have been received and verified.No budgetary or supervisory responsibilities.1. Retrieves tally or invoice in order of receipt from incoming bin to perform shipment verification process. Reviews tally to determine if all documents required to prepare cargo for shipment are received.2. Follows up with appropriate parties (i.e., shippers, consignees, or freight forwarders) regarding incomplete documentation to obtain information and process the necessary paperwork required for export shipments.3. Prepares bonds, when necessary, to expedite shipment.4. Contacts customers to resolve any discrepancies identified in shipment verification process.5. Makes appropriate changes to the tally and records information regarding changes in the Traffic database system.6. Coordinates any changes in the cargo destination with Operations for restickering of the freight.7. Performs other duties a requested.EDUCATION: High School Diploma or equivalent.EXPERIENCE: Two years experience in office/clerical operations. Ability to type 30 WPM.LICENSE: Valid Canadian Driver’s LicenseTRAVEL: N/APHYSICAL: Office environment. Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 of day.LANGUAGE: English
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