JOB SUMMARY Responsible for ensuring the highest level of service is delivered to assigned accounts. Provides interactive and pro-active communication and information to accounts, ensuring customer is aware of all important information relative to their shipments. Books cargo and follows up on service delivery within the organization to ensure seamless service. Follows up as required to manage delivery processes affecting shipments. Serves as primary contact for Account Representatives regarding customer issues, difficult bookings due to equipment required, out of gage, types of cargo, and types of transportation needed. Provides training and updating on processes and process changes.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Five years experience in the delivery of customer service with a least 6 months preparing documentation and 12 month in customer service.LICENSE: Valid Local Driver’s LicenseTRAVEL: None
Full Time Jobs
JOB SUMMARY Responsible for obtaining all documentation from Customers or Freight Forwarders to ensure the timely movement of cargo from pick up through vessel loading. Reviews all documents for compliance to all applicable governmental regulations. Enters documentation into TLink and updates Customer and shipment information as required. EDUCATION: High School Diploma or equivalentEXPERIENCE: One to Three years of related experience.LICENSE: Valid Local Driver’s License.TRAVEL: N/A
JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/A
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
JOB SUMMARY Responsible for obtaining all documentation from Customers or Freight Forwarders to ensure the timely movement of cargo from pick up through vessel loading. Reviews all documents for compliance to all applicable governmental regulations. Enters documentation into TLink and updates Customer and shipment information as required. PRINCIPAL DUTIES AND RESPONSIBILITIESUpdates all Job and Partner information and consolidations in TLink. Scans documents, monitors workplans and performs processes to meet cut-off deadlines.Identifies all necessary documentation required for export of cargo. Contacts Customers or Freight Forwarders regarding missing or incorrect paperwork.Reviews documents to meet requirements of US Customs and other government agencies export regulations. Reviews and files EEIs with US Census.Contacts Customers to arrange pick up of containers from shipper/suppliers or assist with any logistical needs in conjunction with Dispatch and Control Center. Updates TLink as required.Reviews jobs for CTL/CTS status changes and liaises with Control Center.Advises Customers on Tropical services such as National Pick Up, Intermodal, and Insurance and provides terms and rates. Quotes’ rates on prepaid shipments.Consolidates cargo as requested by Customer in accordance with consolidation agreements and guidelines.Monitor workplans to assist with re-booking cargo when rolling jobs, follows up on freight payments by sending invoices and placing phone calls.Applies payments of freight charges to Carrier Release.Assists Ports with inquiries on cargo status and tracking.Performs all other related duties as assigned. EDUCATION: High School Diploma or equivalentEXPERIENCE: One to Three years of related experience.LICENSE: Valid Local Driver’s License.TRAVEL: N/A
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
JOB SUMMARY Inspect and accurately update status in N-4 for all equipment entering and exiting the port.EDUCATION: High School Diploma or equivalentEXPERIENCE: Six months general clerical experienceLICENSE: Valid State of Florida Driver’s LicenseTRAVEL: N/A
Job Overview:The Training Specialist is responsible for supporting the effective planning, coordination, delivery, and administration of organizational training programs. This role serves as a key administrative partner in the development and execution of employee learning and development initiatives, including managing logistics for training sessions, maintaining accurate training records, assisting in the creation of training content, and facilitating New Hire Orientation. Additional training facilitation in the areas of management, technical and soft skills training. The ideal candidate has strong organizational skills, attention to detail, training facilitation, and experience working with Learning Management Systems (Cornerstone preferred). Experience in Supply Chain/Logistics a plus.
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