JOB SUMMARY Spots and picks up empty and loaded containers within the Miami and West Palm Beach area and other South Florida areas.EDUCATION: High School Diploma or equivalentEXPERIENCE: Five years verifiable experience driving over-the-road equipment, and two years verifiable experience working LTL freight.LICENSE: ICC and DOT certification and DOT physical. Valid Local Driver’s License. Class A, CDL with HAZMAT and tanker endorsements.TRAVEL: 100% Travel to local Tropical locations.Performs general inspection on truck daily for Department of Transportation (DOT) safety requirements and completes appropriate Driver Vehicle Inspection Report (DVIR).Logs into MC-3 electronic dispatch system and updates all required information.Applies straps / chains and binders loads for secure transport according to DOT regulations.Fills out Equipment Interchange Inspection Reports (EIR) along with all other required paper work for customer pick-ups and deliveries.Inspects containers before delivery for damage and condition.Spots and picks up empty and loaded containers within the Miami, Dade, Palm Beach and other South Florida areas.Performs all other duties as assigned.
Jobs In Riviera Beach, Florida
JOB SUMMARY Coordinates a variety of safety functions, including safety committees, safety inspections and post-accident investigations. Establishes safety policies and procedures. Oversees emergency response and workers compensation. Ensures compliance with Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT), and International Maritime Dangerous Goods (IMDG) regulations and Chemtel updates. Provides consultation and training in all safety areas.PRINCIPAL DUTIES AND RESPONSIBILITIES-Develops safety programs, including safety committees, inspections, emergency response teams and confined space, lock out/ tag out and personal protection requirements.-Facilitates monthly safety committee meetings.-Conducts post-accident investigations including personal injuries, equipment/vehicle/cargo damage accidents.-Develops and conducts training on Right-to-Know laws, fire safety, emergency response, safety committee activity, confined space and monthly Safety Topics.-Conducts reviews of OSHA, DOT and IMDG regulations to ensure company compliance.-Develops and implements post-accident drug testing, medical treatment, and medical monitoring programs. Ensures vendors meet company requirements.-Provides hazardous material shipping guidance and customer support. Maintains Material Safety Data Sheet files and Chemtel updates.-Conducts safety inspections and preventative programs.-Functions as Team Leader of the Hazardous Materials Response Team.-Assists Safety Manager in other safety projects as assigned.-Performs all other duties as requested.EDUCATION: Bachelor’s Degree in Business or in a related fieldEXPERIENCE: Three years experience in the safety field including experience with OSHA and DOT regulations, emergency response, and hazardous materials leaks or spills.LICENSE: Valid driver’s license and valid passport. Professional Certification in Safety, Hazardous Materials, or Emergency Response.TRAVEL: 20% travel to domestic locations and 10% to other Tropical locations.
JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained. Provides general information and resolves customer issues as required. JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESProvides rate quotes to prospective customers either via phone or email on all cargo types(LCL/FCL/BB) to all destinations. Follows up with email or fax confirmation to customer. Provides sales leads as appropriate. Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo movement and routing. Provides booking confirmations via fax or email to ensure customer knows booking particulars.Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirming receipt of cargo, billing inquiries, etc.Makes requested changes to bookings, following up with operating departments to ensure change is understood and has been received.Logs and works toward resolution of customer issues and complaints. Informs supervisor when complaint is not resolvable at employee level. Records all information in SIRS Incident tab on Job Screen. Provides document copies for customers as requested. Typically requested documents include bills of lading, invoices, and other export documents.Creates FCN request to correct billing errors when complaint is received from customer. Proactively calls customers for pick ups or takes calls for pickups from customers. Transmits information to appropriate operating groups for actions.Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.Explains company services to new customers. Presents information in a logical fashion and provides information proactively.Interviews new customers to identify customer preferences and establishes customer profile and partner file.Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English
JOB SUMMARY Directly supervises employees engaged in providing customer support activity, specifically providing rate quotations, booking cargo, answering general inquiries, and resolving service issues. PRINCIPAL DUTIES AND RESPONSIBILITIESDirectly supervises employees in the tasks of providing rate quotes, creating bookings and providing general information to customers.Creates schedules aimed at maximizing available customer contact time and ensuring a high service level. Shifts available resources to meet required demands. Communicates work schedules to employees, and makes modifications as required.Coaches and trains employees in the tasks of their job, including taking general calls, taking bookings, providing quotes and resolving service issues. Provides feedback to employees and indicates methods for improvement. Holds employees accountable for making suggested changes to improve performance. Where performance deficiency or behavioral work habits are identified as being detrimental to the company, works with HR to produce proper plan to remediate the employee and/or apply progressive discipline.Conducts performance reviews. Provides feedback secured through call observes and from customers. Review individual productivity versus standard and makes evaluation of the performance of the individual based against accepted standards of performance. Prepares reports and generates departmental metrics as required.When positions are vacated, works with HR in hiring the best available talent. Ensures that employees with the right behavioral background are selected to represent the company with customers.Fills in on queue calls as required to ensure call overflow is kept to a minimum and calls maintain a 98% answer rate.Solicits ideas for improvement from employees relative to systems changes or enhancements or process changes or enhancements. Discusses suggestions with employee, and if suggestion has merit, forwards ideas to appropriate entity and follows up to ensure positive action takes place.Handles more complex service issues as referred by employees. Reviews work allocation to ensure work is properly distributed, and that all employees share in an equal distribution of the workload.Follows up with customers who have experienced service issues or failures to ascertain that the customer’s needs have been satisfied. Offers alternatives if customer is still not satisfied in an attempt to improve customer satisfaction.Reviews service issues to identify trends either by customer, vendor, service type, etc. to try to alleviate the problem.Makes personal customer visits with sales people to identify and rectify any issues that a specific customer may be having.Sets up new customers to ensure that we have documented customer preferences to the level that we will be able to translate those preferences into booking instructions and documentation instructions.Performs all other related duties as requested. EDUCATION: Bachelor’s Degree in Business Management or in a related fieldEXPERIENCE: Three years experience in the delivery of customer service with at least 6 months in export documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English
JOB SUMMARY Responsible for overall management and direction of Recruitment. Administers applicant testing, and maintains applicant tracking system. Provides counsel to management on application of policy, and resolving employee relations issues for assigned domestic locations. Serves as resource in providing advice to employees on any personnel related issues.EDUCATION: Bachelors Degree in Human Resources or related fieldEXPERIENCE: 5 years of human resources experience, and at least 3 years of experience in management.LICENSE: Valid Florida Driver’s License, Valid PassportTRAVEL: 10% local travel to other Tropical locations.
Job SummaryResponsible for developing, implementing, and maintaining comprehensive training programs for customer service representatives and documentation teams. Responsible for creating engaging learning experiences that enhance team performance and documentation standards. Serves as primary point of contact for new hires to help navigate the company. In addition, responsibilities will encompasses both new hires and experienced staff to ensure consistent skill development across all experience levels.Principal Duties and Responsibilities-Designs and develops comprehensive training curricula, including e-learning modules, classroom sessions, and hands-on workshops focused on customer service excellence-Creates and maintains training documentation, user guides, and standard operating procedures that align with company policies and best practices-Conducts needs assessments to identify skill gaps and develop targeted training solutions-Facilitates both virtual and in-person training sessions for new hires and existing staff-Evaluates training effectiveness through assessments, feedback collection, and performance metrics-Manages the full training lifecycle from needs analysis through development, delivery, and evaluation-Maintains training calendar and coordinate scheduling with department managers-Tracks completion rates and certification status for required training programs-Generates regular reports on training metrics and program effectiveness-Updates and revises training materials to reflect new products, services, or procedures-Develops and maintains a comprehensive knowledge base of customer service procedures and best practices-Creates and updates standard operating procedures (SOPs) for customer service processes-Collaborates with subject matter experts to ensure accuracy of training content-Implements version control systems for training materials and documentationMaintains digital training library and learning management system (LMS)Minimum Education, Certification, Experience and Physical RequirementsEducation and experience minimums can be substituted with any equivalent combination of training and experienceEducationHigh School Diploma or equivalentExperience10+ years of experience working in Tropical’s Customer Service and/or Documentation DeptLicenseValid Local Driver’s LicenseTravelMay require travel to MIA PhysicalOffice Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.Language: English
Primary focus is the design, planning, operation, security, and day to day management of the organization’s multinational network, including switches, routers, firewalls and other network connected equipment.. This involves implementation, maintenance and support of all data networks and administration, monitoring, troubleshooting and remediation of LAN, WAN, and wireless connectivity. No supervisory or budgetary responsibilities.Performs routing analysis on the design and efficiency of the infrastructure to ensure it is current and that future structure will meet business needs. Review, recommend and implement products and services to maximize system security, manageability, performance and reliability.Communicates with internal clients on complex and difficult telecommunication requests to identify and analyze needs, make recommendations, and coordinate implementation.Act as project coordinator for technical projects of moderate complexity in such areas as integrated voice and data, local and wide area networks, wireless systems and related infrastructure.Prepare operational reports including project status, equipment, network, inventory and activity summaries; develop and maintain system and procedural documentation.Identifies, recommends, performs and implements applicable hardware and software changes for telephone, software groups, system parameters, and class of service. Coordinates with vendor technical support resources as appropriate.Monitors system status and initiates problem resolution as necessary, and manages service outage incidents to minimize downtime.Assist in developing complex technical specifications for the design or purchase of communications equipment including fiber optic systems, high-speed data and Internet, voice or data switches and routers, firewalls, wifi, and related equipment; evaluate communications products.Monitors network for security, performance, and availability.Identifies and captures cost savings opportunities.Performs all other related duties as assigned.EDUCATION: Bachelor’s Degree in Information Systems, Computer Science or in a related field and Cisco Certified Network Administrator CCNA certificationEXPERIENCE: Five to seven years experience in designing, implementing and maintaining large international mission-critical Cisco-based converged networks. Expert level experience with Cisco IOS required. Experience with CradlePoint, WatchGuard, SolarWinds, Aerohive or similar systems preferred. Telecommunications experience with multi-site Avaya PBX and VOIP a plus.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 10% travel to various other Tropical locations.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English SKILLS, KNOWLEDGE AND ABILITIESSkills in analytical thinking and problem solving.Skills in oral and written communication.Skills in reading comprehension.Skills in planning and organizing.Skills in decision-making.Skills in follow-up.Skills in computer data entry.Skills in interpersonal relations..Skills in technological research, analysis, and problem-solving.Skills in negotiating.Skills in conflict resolution.Knowledge of windows environment.Knowledge of computer operationKnowledge of Network design and implementationKnowledge of Cisco network componentsKnowledge of Aerohive/Extreme wireless systems.Knowledge of SolarWindsKnowledge of CradlePoint devices.Knowledge of NetflowKnowledge of Watchguard Firewalls and security componentsKnowledge of converged network technologies including Voice over Internet Protocol (VoIP)Knowledge of the implementation of point solution management systems and converged management platformsKnowledge of network management and maintenance of large international mission-critical converged networks.In-depth understanding of communication and routing protocols.Solid understanding of network operating systems.Knowledge of leading-edge telecommunications technologies, VOIP, teleworking and mulit-site collaboration.Knowledge of hardware and software change implications on telephone system.Knowledge of functionality and capabilities of the telephone system and needs of user community.Ability to work independently.Ability to work under deadline pressure and perform tasks as required.Ability to work on multiple assignments.Ability to set priorities, and schedule work.Ability to use a personal computer.Ability to work extended hours if required.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to pay attention to detail.Ability to be flexible.Ability to communicate well both verbally and in writing.Ability to pay attention to detail.
Responsible for obtaining all documentation from Customers or Freight Forwarders to ensure the timely movement of cargo from pick up through vessel loading. Reviews all documents for compliance to all applicable governmental regulations. Enters documentation into TLink and updates Customer and shipment information as required.No supervisory or budgetary responsibilitiesUpdates all Job and Partner information and consolidations in TLink. Scans documents, monitors workplans and performs processes to meet cut-off deadlines.Identifies all necessary documentation required for export of cargo. Contacts Customers or Freight Forwarders regarding missing or incorrect paperwork.Reviews documents to meet requirements of US Customs and other government agencies export regulations. Reviews and files EEIs with US Census.Contacts Customers to arrange pick up of containers from shipper/suppliers or assist with any logistical needs in conjunction with Dispatch and Control Center. Updates TLink as required.Reviews jobs for CTL/CTS status changes and liases with Control Center.Informs Customers on Tropical services such as National Pick Up, Intermodal, and Insurance and provides terms and rates. Quotes rates on prepaid shipments.Consolidates cargo as requested by Customer in accordance with consolidation agreements and guidelines.Monitors workplans to assist with re-booking cargo when rolling jobs, follows up on freight payments by sending invoices and placing phone calls.Applies payments of freight charges to Carrier Release.Assists Ports with inquiries on cargo status and tracking.Performs all other related duties as assigned.EDUCATION: High School Diploma or equivalentEXPERIENCE: One to Three years of related experience.LICENSE: Valid Local Driver’s License.TRAVEL: N/APHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English
Provides the Port Equipment Operator Lead with precise and clear directional signals in loading and discharging vessels.No supervisory or budgetary responsibilitiesProvides Port Equipment Operator Lead with required guidance for safe and proper crane operation using approved hand signals. Ensures deck gear is set up according to stowage plan. Coordinates with Port Equipment Operator Lead, and vessel personnel to ensure proper placement of containers on ship. Inspects and sweeps containers as needed for damage and/or cleanliness and directs Port Equipment Operator II as to where they are to be staged via radio communications.Assists in rigging of special lifts both ashore and aboard vessels.Operates 10 ton fork-lift to move containers and other cargo.Maintains certification and proficiency in fork-lift operation.Performs shipside support for handling lines and setting gangways.Assists Port Equipment Operator Lead with routine maintenance inspection. Also assists Heavy Equipment Mechanics, Port Equipment Operator and Port Equipment Operator Lead with crane maintenance.Inspects and cleans shipside work area to ensure safe environment and properly maintained rigging gear.Monitors work areas on-board vessels to ensure personal safety.Retrieves, loads and braces vehicles into containers for export shipment.Drives and operates equipment, machinery and automobiles into hold or deck of ships.Prepares support equipment check sheets daily and submits weekly. Cross trains on crane team application on handheld computers.Empties garbage cans in port seawalls and assists during spill clean ups.Performs all other duties as assigned.EDUCATION: High School Diploma or equivalentEXPERIENCE: Six months experience in or shipping operations experience.LICENSE: Valid local driver’s license.TRAVEL: N/APHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks on computer or handheld. Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds and push/pull 200 pounds on a daily basis. Able to withstand constant exposure to extreme weather conditions. Must pass DOT physical.LANGUAGE: English
JOB SUMMARY RINCIPAL DUTIES AND RESPONSIBILITIESAssist with the development and establishment of inland freight contracts and agreements to lower and control operating costs.Appraises and formulates the safest and most expedient means of inland transportation.Establishes and maintains routine operating procedures and handles non-routine occurrences.Communicates with Island and Satellite personnel on inland rates and procedures.Assist with the prepartion of the annual expense budget and monitors to ensure compliance.Audits and authorizes payment of all inland transportation vendor bills.Maintains compliance with all regulatory rules and regulations such as ICC, DOT, Customs, and FRA.Trains and assists all members of department regarding Intermodal functions.Performs all other duties as assigned.Supervises the operation of intermodal freight shipments to and from all points in the United States.EDUCATION: Associate’s Degree in Business Administration with courses in Transportation or equivalent work experience requiredEXPERIENCE: Three to five years experience in rail and motor carrier rate and operating procedures.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 10% Travel to other Tropical locations
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