Jobs In Riviera Beach, Florida

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JOB SUMMARY Responsible for obtaining all documentation from Customers or Freight Forwarders to ensure the timely movement of cargo from pick up through vessel loading.  Reviews all documents for compliance to all applicable governmental regulations.  Enters documentation into TLink and updates Customer and shipment information as required.    EDUCATION: High School Diploma or equivalentEXPERIENCE: One to Three years of related experience.LICENSE: Valid Local Driver’s License.TRAVEL: N/A

JOB SUMMARY Pulls serviced refrigeration equipment to ready area to provide room at pre-trip lines. Stages gen-set chassis in the port and pulls decked out boxes from the port to the pre-trip lines. Keeps reefer yard open for additional arriving reefers to service. Operates reach stacker and heavy lift fork-lifts to mount and dismount containers. Moves damaged containers to shop for repair. Fuels and check fluids of the Tropical equipment. Identifies defects of Tropical equipment and reports back to supervisor.  JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESOperates jockey truck, fuel truck, fork-lifts, and reach stacker as necessary to supply reefer yard with equipment.Transports ready, needing pre-trip and damaged equipment in and out of reefer yard.Updates computer system of incoming/outgoing equipment.Notifies supervisor of unusual and/or excessive damages or issues/potential problems.Performs daily maintenance check on jockey truck, fuel truck, fork-lift and reach stacker.Maintains clear, effective communication using radio.Fuels equipment as needed and documents usage.Checks and maintains fluids of jockey truck, fuel truck and/or assigned equipment.Reports discrepancies and excessive usage of fuel, coolant, or lubricants.Maintains cleanliness and functionality of fuel truck.Maintains cleanliness of reefer shop and surroundings.Performs all other duties as assigned.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Two years in trucking or shipping operations experience. Experience in operating tractor trailers and heavy machinery. One year CDL experience operating equipment and fueling equipment.LICENSE: Valid Class A CDL with ability to obtain Tanker & HAZMAT endorsement. Must pass DOT physical. Fork-lift certification. TRAVEL: None

JOB SUMMARY The Loss Adjuster is responsible for investigating, evaluating, negotiating, and settling marine cargo insurance claims. This role involves assessing the cause and extent of loss or damage to goods in transit, determining liability, and ensuring fair and timely resolution of claims in accordance with policy terms.Key ResponsibilitiesInvestigates cargo claims involving damage or loss during transport by sea, air, or land.Gathers and analyzes relevant documentation, including shipping records, bills of lading, inspection reports, and photographs.Investigates incidents thoroughly, analyzes physical evidence, and determines the root causes of loss.Conducts interviews with clients, carriers, freight forwarders, and other stakeholders to determine cause and liability.Documents damage, losses, and costs involved meticulously.Prepares detailed claim reports with findings, conclusions, and recommendations.Negotiates settlements in a fair and cost-effective manner.Collaborates with legal, underwriting, and risk management teams as needed.Maintains accurate and up-to-date claim files and records.Ensures compliance with company policies, insurance regulations, and international shipping laws.Provides expert advice to clients on loss prevention and risk mitigation strategies.Analyzes and prepares claim statistics for loss reporting and to determine underwriting profitability.Maintains good relationships with clients, explains complex technical details in a way that is understandable.Handles multiple cases simultaneously, prioritize tasks, and ensure that claims are processed in a timely manner. Manages multiple tasks and deadlines effectively Proficiency and experience with Microsoft Office Suite (e.g. Word, Excel).EDUCATION: Associates Degree in Business Administration or in a related fieldEXPERIENCE: One year experience in the insurance and/or transportation industry.LICENSE: 6-20 Accredited Claims Adjuster License.  Valid Local Driver’s License.  Valid PassportTRAVEL: 10% Travel to other Tropical locations.

JOB SUMMARY Responsible for ensuring the highest level of service is delivered to assigned accounts.  Provides interactive and pro-active communication and information to accounts, ensuring customer is aware of all important information relative to their shipments.  Books cargo and follows up on service delivery within the organization to ensure seamless service.  Follows up as required to manage delivery processes affecting shipments.  Serves as primary contact for Account Representatives regarding customer issues, difficult bookings due to equipment required, out of gage, types of cargo, and types of transportation needed.  Provides training and updating on processes and process changes.PRINCIPAL DUTIES AND RESPONSIBILITIESPre-books cargo for assigned accounts to ensure adequate vessel space and resource allocation is available.   Also books cargo and provides quotes to customers as necessary.Responds to customer inquiries re: cargo location, equipment availability and any and all company services.Contacts customer and reviews cargo movement scheduled.  Identifies any variances and adjusts to meet customer needs.  Follows up with operations to ensure changes are well communicated and understood.   Reviews documentation needs for cargo movement to meet established cut offs.  Scans to Doc Register and advises Traffic.Creates and maintains detailed customer profiles to ensure account details are recorded and can be shared to allow for a superior customer service.Sends customers all requested tracking and shipment information, including all booking confirmations, sailing confirmations.  Informs customers of delays or changes to expected cargo movement.Makes personal visits to customers with sales team to help identify and resolve any service issues.Provides any special reports and document copies for customers as requested.Logs and works toward resolution of customer issues and complaints.  Creates FCN request to correct billing or document errors as requested by customer.  Informs supervisor/manager when complaint is not resolvable at employee level.  Records all information in SIRS incident tab on Job Screen.Provides coverage for inbound phone queues to maintain a 98% answer rate.Sets up new accounts to properly document customer preferences and requirements.  Prepares customer account information in partner profile to allow for easy interpretation of billing information.Provides general information to customers, re: sailings, company services, rates, routings, etc.Acts as liaison between Account Representatives and Client Services Manager on departmental issues.Enters information regarding metrics information into database, including bookings, emails, phone calls, etc.Assists in training employees in best practice and procedural training.  Provides side by side coaching as needed.Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Five years experience in the delivery of customer service with a least 6 months preparing documentation and 12 month in customer service.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  Ability to sit 1/3 – 2/3 of day.  Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English