Description

POSITION SUMMARY: The Cargo Operations Assistant provides general administrative and customer service support to Cargo Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Key Responsibilities:

  • Answering phones and assisting international operations by calling customers to advise that shipments or documents are ready.
  • Reconciling of interline bills.
  • Reconciling of Cargo handling contracts billing.
  • Reconciling daily cash summary for agents to be scanned and sent to Finance
  • Works closely with Sales department to research and close out claims.
  • Assisting with missing freight
  • Inputting information into airwaybill adjustment portal as needed
  • Filing of dangerous goods and live animal paperwork
  • Typing forms, reports, correspondence, and notes.
  • Assisting Finance to help track down paperwork for billing purposes
  • Performing routine clerical duties such as sorting, filing, relying messages.
  • Assists Cargo Admin Assistant as needed.
  • Other miscellaneous support duties as assigned.

MINIMUM QUALIFICATIONS:

  • High School Diploma or equivalent
  • One (1) year customer service experience working in an office setting
  • Intermediate proficiency in MS Office (Word, Excel, Outlook)
  • Typing 35 words per minute
  • Familiarity with standard office equipment

OTHER QUALIFICATIONS:

  • Must be able to pass a pre-employment drug test, 5-year background check, 10-year criminal history check and security threat assessment.
  • Ability to multitask and take instruction and guidance.
  • Highly organized, detail oriented, and exceptional phone etiquette required.
  • Previous airline experience preferred.

COMPENSATION:

This position has a starting range of $18.68 to $22.41.

BENEFITS:
• Comprehensive insurance programs including medical, dental, and vision
• Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance program
• Competitive 401k match program with zero vesting period
• Annual bonus and salary review programs
• Competitive paid time off, personal days, and federal holidays
• Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually
• Plus, other employee benefits and appreciation events throughout the year.

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