Summary
Description
JOB SUMMARY
Responsible for leading and coordinating and monitoring the daily activities of the hourly personnel in the Administrative Services Department. Acts as liaison for other Departments and vendors to resolve departmental service issues. Provides support and backup for all positions within the department.
PRINCIPAL DUTIES AND RESPONSIBILITIES
-Monitors daily workflow of Switchboard Operators and Mail Clerks. Informs manager of any problems or delays including employee performance issues.
-Researches and troubleshoots problem situations occurring within the Administrative Services Department. Coordinates misrouted, lost mail or Overnight Mail packages that do no reach their destination by the expected arrival time.
-Coordinates the scheduling needs for the department employees on a weekly basis. Makes adjustment to schedule as required to meet all other company departmental needs.
-Responsible for gathering information and making necessary updates to the Corporate Telephone Director, On Line Phone Directory, Emergency Pocket Directory and Mail Stop Cards.
-Provides assistance as needed to Mail Room, Travel and Switchboards Duties can include mail delivery or pick-up, mail sorting, filing, airline ticket delivery.
-Develop and implement department training procedures. Train new Administrative Services personnel.
-Coordinates with various departments to analyze procedural needs or proposed modifications to established procedures to ensure maximum cooperation and support to Administrative Services -Department’s internal customers.
-Coordinate and authorize the procurement of office supplies to maintain appropriate levels of resources on hand for department operation.
-Responsible for coordinating the preventative maintenance, licensing and registration of three company vans, two for mail use and one for general company use for tours and other company business.
-Performs all other assigned duties.
EDUCATION: High School Diploma or equivalent
EXPERIENCE: One to three years experience with Administrative Service in a Lead position.
LICENSE: Valid Local Driver’s License.
TRAVEL: N/A
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