Summary

JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained.  Provides general information and resolves customer issues as required. PRINCIPAL DUTIES AND RESPONSIBILITIES-Provides rate quotes to prospective customers either via phone or email on all cargotypes(LCL/FCL/BB) to all destinations. Follows up with email or fax confirmation to customer.Provides sales leads as appropriate.-Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargomovement and routing. Provides booking confirmations via fax or email to ensure customer knowsbooking particulars.-Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirmingreceipt of cargo, billing inquiries, etc.-Makes requested changes to bookings, following up with operating departments to ensure change isunderstood and has been received.-Logs and works toward resolution of customer issues and complaints. Informs supervisor whencomplaint is not resolvable at employee level. Records all information in SIRS Incident tab on JobScreen.-Provides document copies for customers as requested. Typically requested documents include billsof lading, invoices, and other export documents. Creates FCN request to correct billing errors when complaint is received from customer.-Proactively calls customers for pick ups or takes calls for pickups from customers. Transmitsinformation to appropriate operating groups for actions.-Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.-Explains company services to new customers. Presents information in a logical fashion 10. and providesinformation proactively.-Interviews new customers to identify customer preferences and establishes customer profile andpartner file.-Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related field.(Education and experience minimums can be substituted with any equivalent combination of training and experience)EXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver's LicenseTRAVEL: None

Description

JOB SUMMARY 
Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained.  Provides general information and resolves customer issues as required. 

PRINCIPAL DUTIES AND RESPONSIBILITIES
-Provides rate quotes to prospective customers either via phone or email on all cargo
types(LCL/FCL/BB) to all destinations. Follows up with email or fax confirmation to customer.
Provides sales leads as appropriate.
-Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo
movement and routing. Provides booking confirmations via fax or email to ensure customer knows
booking particulars.
-Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirming
receipt of cargo, billing inquiries, etc.
-Makes requested changes to bookings, following up with operating departments to ensure change is
understood and has been received.
-Logs and works toward resolution of customer issues and complaints. Informs supervisor when
complaint is not resolvable at employee level. Records all information in SIRS Incident tab on Job
Screen.
-Provides document copies for customers as requested. Typically requested documents include bills
of lading, invoices, and other export documents. Creates FCN request to correct billing errors when complaint is received from customer.
-Proactively calls customers for pick ups or takes calls for pickups from customers. Transmits
information to appropriate operating groups for actions.
-Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.

-Explains company services to new customers. Presents information in a logical fashion 10. and provides
information proactively.
-Interviews new customers to identify customer preferences and establishes customer profile and
partner file.
-Performs all other related duties as requested.
EDUCATION: Associate Degree in Business Management or in a related field.(Education and experience minimums can be substituted with any equivalent combination of training and experience)
EXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.
LICENSE: Valid Local Driver’s License
TRAVEL: None

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