Customer Care Specialist

About the Company

CityServiceValcon (CSV) was founded in 1932 and has a 90-year history of exemplary customer service. It joined the NorthStar Energy family of companies in March 2022. The company’s mission is to build a safe and balanced environment for its 220 employees while providing innovative and high-quality products to its customers.

CityServiceValcon is a market leader in fuel distribution across multiple product lines offering wholesale ground and aviation fuel programs from top national brands and independent refiners. Commercial products including propane, proprietary card lock, bulk fuel, and lubricants are distributed from its multiple locations across Washington, Idaho, Montana, and Wyoming. The company serves customer needs in aviation, trucking, agriculture, mining, construction, government, and residential homes. CityServiceValcon’s experienced and long-tenured management team is committed to optimizing the business and has a track record of successful growth.

In August 2025, NorthStar energy joined CityServiceValcon with Coleman Oil Company, a trusted fuel distributor serving the Pacific and Inland Northwest. This integration brings together two respected organizations with a shared commitment to safety, service excellence, and community support. By combining our experience, resources, and regional expertise, we are better positioned to deliver reliable energy solutions and exceptional service to the customers and communities we serve.

About the Position

The Customer Care Specialist is responsible for providing exceptional customer service and administrative support for the dispatch team. This role serves as the primary point of contact for customers regarding fuel orders, existing delivery status updates, and service concerns. The successful candidate will work closely with operations, drivers, and sales to ensure positive customer experience and accurate processing of customer information.

• Respond to customer inquiries regarding fuel orders, existing delivery schedules, pricing, and service requests.
• Process fuel orders received by phone or email by entering information into the ZOHO ticketing system.
• Monitor site inventory levels to prevent runouts and assist with timely replenishment.
• Provide proactive communication regarding delivery status, delays, weather-related impacts, and emergency situations.
• Route calls to appropriate dispatcher for resolution of customer concerns related to deliveries, service issues, and product inquiries.
• Route calls to appropriate sales representative for billing inquiries.
• Respond to driver calls when dispatchers are unavailable.
• Enter and update customer orders, delivery notes, and service records.
• Enter special delivery instructions and site access requirements.
• Assist with timely resolution of customer inquiries and service issues.
• Build and maintain positive relationships with customers through professional and responsive service.
• Communicate customer feedback, service concerns and operational issues to the appropriate team member.
• Monitor open customer requests.

Requirements

• High School Diploma or equivalent
• 3 years previous experience in an administrative assistant position
• Proficiency with Microsoft Office Suite
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Attention to detail and ability to manage multiple tasks
• Commitment to providing outstanding customer service
• Ability to collaborate in a team environment, willing to ask for and offer help to get the job done
• Ability to maintain composure and professionalism in high-stress situations
• Possess a strong customer service mindset
• Dependable, reliable, strong sense of accountability, and takes pride in a job well-done.

Benefit Highlights

• 2 Weeks’ Paid Time Off/year
• 5 Days of Sick Leave/year
• Medical/Dental/Vision Insurance 
• Employer paid Basic Life, AD&D, and Long-term Disability Insurance
• 4% 401K Retirement Account Match
• 6 Holidays/year

Additional information

CityServiceValcon participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It electronically verifies the information provided on Form I-9, Employment Eligibility Verification, to ensure that employees are legally authorized to work in the United States.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Monday to Friday from 8:00 am to 5:00 pm

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