Responsible for servicing and maintaining existing customer base and identifying profitable opportunities for new business. Evaluates customer’s needs and makes recommendations to ensure premium pricing and enhancement of bottom line profit. Requires selling skills to enhance the customer’s supply chain effectiveness with convenient and reliable transportation solutions and strives to exceed yearly budgetary targets.Performs on-site sales visits regarding maintenance of existing accounts, targeted accounts and/or newly assigned accounts to exceed yearly revenue and budgetary expectations. Completes and updates account profiles on each customer. Performs follow-up sales visits as required. Develops preliminary customer needs analyses and qualifies targeted customer prior to conducting sales visits. Prepares and researches each account for history and recently activated accounts to ensure understanding of customer needs, competitive situation and shipping patterns. Determines specific objective to be achieved with sales call and plans in detail the sales call activity. Makes product presentations and closes on business. Makes appropriate product presentations taking into account features, facts, and benefits. Identifies real customer needs and reaches agreement relative to the product meeting those needs. Gets commitment on business by overcoming customer objections. Meet or exceed individual sales budget. Follows up on sales calls by establishing credit, sending out expected correspondence and completing post-transaction follow-up to assist the customer. Updates account profiles to keep current and reviews call notes regarding duties to be completed. Follow up on all outstanding accounts receivable.Prepares weekly sales report and sales itineraries. Updates account profile system and highlights sales calls in SFA/CRM system. Actively required to utilize the resources, reporting and data entry functions of the SFA/CRM system.Actively participates in sales calls/sales efforts in outports and sales blitzes within assigned market area or areas. Communicates with appropriate sales representative or sales management in local market to encourage continued sales growth. (This may include traveling to off shore locations)Actively participates in required Sales Training Program, comprehending sales and marketing theory, demonstrating the application of sales techniques in the field.Identifies, reports and establishes strategy to achieve new business from Focus Accounts. Performs follow-up on sales visits such as rate quotations, sales leads, letters, PAD suggestions, and any other special arrangements. Attends sales meetings, trade shows or other functions representing the company.Seeks information regarding competitors and their product offerings. Stays abreast of market and competitive trends by reviewing Journal of Commerce (JOC) statistics, keeping close to the businessand reviewing sales variance reports.. Performs research activities including the preparation of the account profile, completion of customer activity reports and review of JOC reports to determine goods shipped within assigned territories. Gathers other competitive and customer research utilizing newspapers, trade magazine sources, and customer information regarding future ports of destination. Maintains technical & professional proficiency as required by corporate guidelines.Performs all other assigned duties EDUCATION: Bachelor’s Degree in Business Administration, Marketing or in a related fieldEXPERIENCE: Three years direct sales experience. Two years transportation industry experience.LICENSE: Valid Local Driver’s License and valid PassportTRAVEL: Constant travel to customer base and 20% travel to other Tropical locationsPHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English
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JOB SUMMARY Directly supervises employees engaged in providing customer support activity, specifically providing rate quotations, booking cargo, answering general inquiries, and resolving service issues. PRINCIPAL DUTIES AND RESPONSIBILITIESDirectly supervises employees in the tasks of providing rate quotes, creating bookings and providing general information to customers.Creates schedules aimed at maximizing available customer contact time and ensuring a high service level. Shifts available resources to meet required demands. Communicates work schedules to employees, and makes modifications as required.Coaches and trains employees in the tasks of their job, including taking general calls, taking bookings, providing quotes and resolving service issues. Provides feedback to employees and indicates methods for improvement. Holds employees accountable for making suggested changes to improve performance. Where performance deficiency or behavioral work habits are identified as being detrimental to the company, works with HR to produce proper plan to remediate the employee and/or apply progressive discipline.Conducts performance reviews. Provides feedback secured through call observes and from customers. Review individual productivity versus standard and makes evaluation of the performance of the individual based against accepted standards of performance. Prepares reports and generates departmental metrics as required.When positions are vacated, works with HR in hiring the best available talent. Ensures that employees with the right behavioral background are selected to represent the company with customers.Fills in on queue calls as required to ensure call overflow is kept to a minimum and calls maintain a 98% answer rate.Solicits ideas for improvement from employees relative to systems changes or enhancements or process changes or enhancements. Discusses suggestions with employee, and if suggestion has merit, forwards ideas to appropriate entity and follows up to ensure positive action takes place.Handles more complex service issues as referred by employees. Reviews work allocation to ensure work is properly distributed, and that all employees share in an equal distribution of the workload.Follows up with customers who have experienced service issues or failures to ascertain that the customer’s needs have been satisfied. Offers alternatives if customer is still not satisfied in an attempt to improve customer satisfaction.Reviews service issues to identify trends either by customer, vendor, service type, etc. to try to alleviate the problem.Makes personal customer visits with sales people to identify and rectify any issues that a specific customer may be having.Sets up new customers to ensure that we have documented customer preferences to the level that we will be able to translate those preferences into booking instructions and documentation instructions.Performs all other related duties as requested. EDUCATION: Bachelor’s Degree in Business Management or in a related fieldEXPERIENCE: Three years experience in the delivery of customer service with at least 6 months in export documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English
The Mechanic Helper will ensure Company aircraft, vehicles and facilities are presentable to customers and support Aircraft Maintenance. Essential Functions and Duties: Performs daily maintenance and fluid checks on […]
***MUST HAVE the ability to drive a tractor-trailer and be willing to learn how to operate a straight truck with a pup trailer. This is a local position based in Fairbanks, with all routes returning home nightly. *** About Us Alaska Petroleum Distributing (APD) has served the North Pole and surrounding areas since 1981. With strong local brand recognition and family-owned company culture, APD has a balanced commercial and retail customer portfolio, delivering heating oil, gasoline, and diesel fuels. It is the largest fuel distributor in the interior. Recognizing its complementary services, including linehaul and truck maintenance capabilities, APD joined the NorthStar family of companies in 2019. APD prioritizes environmental safety, crafting and c
Naniq is a third-party logistics company dedicated to providing the most innovative solutions for
the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships
by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of
contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own.
Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with
shippers – all to the benefit of the partnered MLC.
JOB SUMMARY Input all cargo information in the system to crate a bill of lading. Coordinate the clearance of inbound documentation with port authorities. Provide customer notification of cargo arrival. Collect monies when necessary, request release for the prepaid shipments and distribute this information to accounting. EDUCATION: High School Diploma or equivalent EXPERIENCE: One year experience in office or clerical operations. LICENSE: Valid Local Driver’s License. TRAVEL: N/APRINCIPAL DUTIES AND RESPONSIBILITIES1. Schedule vessels calls, prepare carrier documents, collect freights, conversions translations, and towage of Less than Container Loads.2. Input Bills of Lading into computer. Produce entrance manifest and related Tropical documents.3. Type discharge list, schedule transhipment of cargo, break bulk report, audit vessel stowage plan, inform warehouse of strip cargo.4. Obtain and report status of empty containers available on weekly basis. Coordinate and schedule charter vessels to evacuate same.5. Assign revenues, type billing statement to connecting carrier. Proofread and distribute to accounting department in West Palm Beach and St. Thomas.6. Monitor accounts payable and receivable. Monitor advance charges and resolve all discrepancies. Request wire transfers.7. Act as contact person for all Tropical outports or agents, cargo tracing, rate issues, and schedule.8. Coordinate outbound cargo responsible for pricing, documentation, booking cargo with Houston, follow-up necessary.9. Request and log Freight Correction Notices and make corresponding billing adjustments; maintain voyage files, and coordinate claims related matters.10. Responsible for all communication with shippers or cosigners, by daily telexes, faxes and telephone calls.11. Report TEU or tonnage for budget purposes, prepare reports for interline sales manager, coordinate outside cargo rating with West Palm Beach.12. Perform all other duties as requested.
JOB SUMMARY Performs preventative maintenance on support and freight moving equipment as well as repairs to same.EDUCATION: High School Diploma and vocational technological graduate with certificate in Equipment maintenance and repairEXPERIENCE: Five years experience in heavy equipment repair, maintenance and operation.LICENSE: Valid Local Driver’s License – Commercial Class B with HAZMAT and Tanker endorsement and Valid Passport. Certificates in Hydraulics, pneumatics, electrical and mechanical.TRAVEL: 10% Travel to both domestic and international Tropical locations.LANGUAGE: English
JOB SUMMARY Coordinate maintenance programs in the islands with US shore maintenance department. Assist in determining equipment specifications and utilization. Train personnel as needed. Offer recommendations to enable our island maintenance departments to become more productive and reduce cost. Assist in major or minor repairs upon request.EDUCATION: High School Diploma or equivalentEXPERIENCE: Five to seven years experience in equipment maintenance programs and procedures, equipment design utilization, government policy and procedures involving importation and exportation of vehicles and equipment.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 30% travel to various Tropical locations.
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
JOB SUMMARY Responsible for purchasing parts, materials, services and equipment at the lowest total cost of ownership consistent with quality, quantity and specifications. Negotiates critical purchasing and maintenance contracts with external vendors. Trains Buyers on purchasing functions and assists with purchasing assignments. Conducts external vendor audits and assists in setting departmental training guidelines.EDUCATION: Associates Degree or equivalentEXPERIENCE: Three to five years experience in purchasing/materials management in the transportation field. Skills in purchasing analysis and computers is required.LICENSE: Valid Local Driver’s License.TRAVEL: 5% Travel to vendor and other Tropical locations.
