Summary
Description
Essential Duties
Audit, Quality Assurance, and Compliance:
- Ensure compliance with HSSE policies and procedures.
- Supervise the QA and Credit teams, ensuring alignment with company standards.
- Conduct regular audits of the credit team and billers to identify discrepancies and areas for improvement.
- Document audit findings and create reports for department managers.
- Work closely with the offshore company (WNS) to review billing data and complete assigned duties.
- Ensure daily bill audits are conducted accurately and in a timely manner.
- Perform real-time audits to maintain quality control.
- Monitor QA productivity, ensuring continued improvement in production, ready-to-bill, and not-ready-to-bill accounts.
Billing and Financial Oversight:
- Conduct weekly synchronization meetings with RED and perform monthly CAPA (Corrective and Preventive Action) on over/under bills.
- Approve credits, rebills, and invoices within authorized limits.
- Review monthly billing forecasts, including high-value invoices and delivery dates, for the QA Supervisor to report to Controller.
- Conduct observations with internal departments to develop strategies for accurate invoicing.
- Train operations personnel on proper freight bill creation.
- Ensure accounts that are manually billed are sent to RED for automation.
Leadership, Training, and Customer Service:
- Ensure the QA and Credit teams provide excellent customer service to both internal and external stakeholders.
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- Act as a mentor to team members, supporting their professional development.
- Conduct regular performance evaluations to assess and improve team effectiveness.
- Facilitate continuous improvement initiatives to ensure compliance and process consistency.
Other Duties:
- Serve as a key resource for process improvement and strategy development.
- Perform other work-related duties as assigned.
Qualifications
· High school diploma or GED equivalent
· Undergraduate degree in accounting, finance, business or related field preferred
· 5 years related data entry, billing or accounting experience in the transportation industry preferred
· 2 years supervisory experience
· 2 years TruckMate experience
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