Summary

Carlile is a trucking and logistics company that’s proudly Alaskan. Headquartered in Anchorage, we seek people who share our values and take pride in being professional. We value safety, reliability, dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and approachability. We provide a wonderful work life balance for our team members. We want you home with your family each night. If you’re looking for a long-term career – on the road or in the office – this is a unique place to build one.

Description

POSITION PROFILE

This is a working supervisor responsible for leading and supervising the Home Depot Receiving and Small Package team, ensuring a safe work environment and efficient movement of packages and freight.

ESSENTIAL DUTIES
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Lead efforts to operate safely and in compliance with all established HSE policies and procedures, ensuring that safety is always the first priority and consideration in all operations
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Promptly report and investigate all accidents, incidents, and injuries in accordance with company policy
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Assists with the management of Policies and KPI’s relating to Home Depot
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Supervises HD Receiving Associates and Small Package workers, providing work direction, mentorship, development and training
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Manages scheduling, approves timesheets and PTO requests
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Administer performance reviews, and disciplinary meetings and actions in coordination with Human Resources
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Ensure the accurate processing of incoming and outgoing small package freight per established guidelines
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Main contact for Carlile Customer Service team for locating HD misaddressed or lost freight and special handling and delivery instructions
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Oversees daily activities of the Receiving Associates; works with team to increase efficiencies and accuracy of receiving and data entry; ensure team provides excellent customer service
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Takes the lead to solve problems and make informed decisions affecting the Receiving team
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Read, analyze and interpret procedures, and/or governmental regulations and ensure compliance
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Maintain open and effective communication with Home Depot personnel, internal managers and customers, proactively mitigating issues and concerns at each level.
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Identify problems, collect data, establish facts and draw valid conclusions, resolving issues in a timely manner
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Field incoming calls and emails, responding appropriately and timely to internal/external customer service inquiries.

KNOWLEDGE, SKILLS AND ABILITIES
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Strong problem solving skills to carry out instructions furnished in written, oral, or diagram form
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High level of attention detail and accuracy, exceptional verbal and written communication skills
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Must be self-motivated and outcome focused, with developed decision making skills
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Strong interpersonal skills, active listening and relationship building skills
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Proficient in MS Office applications including Word, Outlook, and Excel.
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Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values

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