Customer Service Jobs

Customer Service Representative Service Excellence Representative Position Profile This position is responsible for providing customer service by monitoring and responding to customer requests, providing problem resolution, tracking cargo, and assisting outside sales representatives. Essential Duties Operate safely and in compliance with all established HSSE policies and proceduresDevelop strong relationships with customers, answer questions while researching and resolving issuesTrack and trace cargo and provide necessary information to customers, to include OS&DInform customers of applicable policies, requirements, schedule updates and regulations related to shipmentEdit contact information in databaseCreate, run and audit various reports for internal and externa