Director, Risk Management & Claims

TOTE is Dedicated, Reliable and Built to Serve.

Come join TOTE Resources LLC! We support independently operated companies spanning three business lines: Maritime, Terminals, and Services. The Resources team and these businesses uphold our shared values of Safety, Commitment, and Integrity, leading us to consistently provide reliable and superior service to our customers and the communities.

At TOTE, it’s about people. We’re committed to our employees – fostering a working environment where they are respected, inspired, and recognized for doing good work.

TOTE knows that great companies are built by great people who embody our company’s values and vision. Learn more about what makes us a great www.totegroup.com

Our Core Pillars are:

SAFETY – Safety & Compliance are the forefront of every decision and action we make here at TOTE.

COLLEAGUE EXPERIENCE – Great companies are built by great people. We are committed to talent and leadership development opportunities throughout TOTE.

OPERATIONAL EXCELLENCE – Operational excellence through continuous improvement.

CUSTOMER EXPERIENCE – Committed to delivering a best-in-class customer experience with a focus on operations that prioritize value-added service, efficiency and effectiveness.

Come find out what sets TOTE apart.

You would be a great TOTE Resources employee if you exhibit the following:

• Model safe behavior, never compromising your or another’s safety.
• You keep a positive outlook in all you do. Show consistency in words and actions.
• Follow through on commitments. Communicate openly.
• Show personal accountability for achieving results, for your actions, and your professional development.
• Can be counted on to be a true business partner.

Summary/objective

The Director of Risk Management and Claims is responsible for overseeing all aspects of the organization’s risk management strategy, including insurance programs, claims management, and loss control. The Director will develop and implement policies, procedures, and business processes to mitigate financial and operational risks. The Director will also collaborate closely with senior management to ensure the alignment of risk management initiatives with the company’s strategic goals and objectives

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 Risk Management Strategy & Oversight:

• Develop and implement comprehensive risk management strategies and policies.
• Identify, assess, and monitor the company’s risks (financial, operational, regulatory, reputational, etc.).
• Conduct regular risk assessments, including enterprise risks, and provide recommendations to mitigate potential threats.
• Advise senior leadership on risk-related matters and contribute to business strategy discussions.

   Insurance Management:

• Develop and recommend insurance coverage and deductibles, based on analysis of risk exposures to operating companies.
• Collaborate and help facilitate insurance renewals, and maintain relationships with brokers, underwriters and claims adjusters in partnership with parent company’s Risk Management Team.
• Evaluate contractual risk transfer provisions (including insurance and indemnity) in contracts
• Manage the Certificate of Insurance (COI) process including both the issuance of COIs to customers as well as the review of COIs from vendors
• Facilitate placement of surety bonds 

  Claims Management:

• Manage the process and procedures of claims handling, including internal and external claims handling, and provide guidance to business partners and advocacy regarding the adjustment of claims, as well as monitoring the investigation, evaluation, and settlements.
• Create and manage internal claims reporting and the claims review process with business partners.
• Provide litigation support to outside counsel in coordination with in-house counsel. 

   Loss Control:

• Identify and address risks across the organization and develop and implement loss control measures programs with business stakeholders to reduce the frequency and severity of losses ty of claims and associated costs.

    Reporting and Analysis:

• Prepare reports and analyses on risk management activities, including data on claims, losses, and insurance costs. 
• Review accounting for insurance and claims with Finance and Accounting, as well as develop and provide insurance budgets.
• Perform ongoing risk analysis to evaluate the effectiveness of existing risk management strategies.
• Prepare and present risk management reports to the executive team, board of directors, and other stakeholders.
• Monitor trends in the risk landscape and propose updates to risk management policies as needed.

    Team Leadership & Collaboration:

• Lead and develop the Risk & Claims team, providing guidance and professional development.
• Foster a risk-aware culture across all levels of the organization.
• Collaborate with other departments, such as finance, legal, and operations, to ensure integrated risk management.

    Crisis Management & Business Continuity:

• Support the development of business continuity plans and crisis management protocols.
• Support the response to major incidents or disruptions, ensuring the company’s continuity and recovery.

Education and Experience:

•  Education: 

                Bachelor’s degree in Risk Management, Business Administration,    Finance, or a related field. Master’s degree preferred.

• Certifications: 

                Professional certifications such as ANIM (Associate of Marine Insurance Management), ARM (Associate in Risk Management), CACP (Claims Adjuster Certified Professional), CMIU (Certified Marine Insurance Underwriter), CPCU (Chartered Property Casualty Underwriter), or similar credentials are highly desirable.

• Experience:

               10+ years of experience in risk management, insurance, and claims.

               5+ years of experience in a progressive leadership role managing risk, insurance and claims functions within a complex organizational environment.

               5+ years of experience in the transportation industry with specific experience within the maritime, logistics and/or trucking segments is highly desirable.

Office Demands

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Most work requires normal physical effort.

 Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

TOTE Resources LLC is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Resources is a drug-free employer and a participant of the E-Verify Employment Verification Program.

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