JOB SUMMARY Responsible for servicing and maintaining existing customer base and identifying profitable opportunities for new business. Evaluates customer’s needs and makes recommendations to ensure premium pricing and enhancement of bottom line profit. Requires selling skills to enhance the customer’s supply chain effectiveness with convenient and reliable transportation solutions and strives to exceed yearly budgetary targets.EDUCATION: Bachelor’s Degree in Business Administration, Marketing or in a related fieldEXPERIENCE: Three years direct sales experience. Two years transportation industry experience.LICENSE: Valid Local Driver’s License and valid PassportTRAVEL: Constant travel to customer base and 20% travel to other Tropical locations
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JOB SUMMARY Responsible for providing support to Sales Representatives as needed through correspondence, rate quotes and service announcements to customers within the assigned sales territory. Acts as liaison between customers and various departments within Tropical to resolve sales related issues in an effort to assist the Sales Representative in maximizing customer satisfaction as well as enhancing the customer’s supply chain effectiveness with convenient and reliable transportation solutions. Within TLink, assigns new customers to a sales territory. Assists Sales Representative with maintaining customer-base within SFA/CRM. Acts as internal support contact to coordinate sales and service issues for customers within assigned territory in person or by telephone. This includes making joint calls on assigned sales representatives accounts, developing telephone relationships with assigned territories customer base, representing Tropical at Trade Shows and industry meetings, or Tropical port locations as necessary. Contact current and potential customers to solicit new and additional business using telephone, faxing, letter, email, face to face sales calls and networking.Create rate matrices within assigned sales territory. Coordinates all approvals for exceptions to service standards. Researches information, and follows-up on sales calls, visits, rate quotations, sales leads, letters, email, fax, service agreements, reports and customer issues.Researches Account Receivable Reports for accuracy and short payments by reviewing the shipment file, speaking with the customer and mutually working to the benefit of both Tropical and customer to satisfy the outstanding A/R.Researches customer accounts for historical patterns and activities using Rates on Line, JOC Reports, and market research and analysis data to prepare territory reports.Consistently updates all customer profiles and activities in SFA/CRM, T-Link, People Soft and all other database systems ensuring all information is complete and accurate.Attend assigned Tropical Sales Training and deliver World Class Customer Service.Provide SFA/CRM support to the sales organization. Performs all other duties as assigned.EDUCATION: Bachelor’s Degree in Sales or in a related field Marketing or Business Administration EXPERIENCE: Minimum one year general business experience. LICENSE: Valid Local Driver’s License and passport. TRAVEL: 20% local travel within sales territory and 5% travel to overseas ports. PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling. LANGUAGE: English
JOB SUMMARY Coordinate maintenance programs in the islands with US shore maintenance department. Assist in determining equipment specifications and utilization. Train personnel as needed. Offer recommendations to enable our island maintenance departments to become more productive and reduce cost. Assist in major or minor repairs upon request.EDUCATION: High School Diploma or equivalentEXPERIENCE: Five to seven years experience in equipment maintenance programs and procedures, equipment design utilization, government policy and procedures involving importation and exportation of vehicles and equipment.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 30% travel to various Tropical locations.
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
Primary focus is the design, planning, operation, security, and day to day management of the organization’s multinational network, including switches, routers, firewalls and other network connected equipment.. This involves implementation, maintenance and support of all data networks and administration, monitoring, troubleshooting and remediation of LAN, WAN, and wireless connectivity. No supervisory or budgetary responsibilities.Performs routing analysis on the design and efficiency of the infrastructure to ensure it is current and that future structure will meet business needs. Review, recommend and implement products and services to maximize system security, manageability, performance and reliability.Communicates with internal clients on complex and difficult telecommunication requests to identify and analyze needs, make recommendations, and coordinate implementation.Act as project coordinator for technical projects of moderate complexity in such areas as integrated voice and data, local and wide area networks, wireless systems and related infrastructure.Prepare operational reports including project status, equipment, network, inventory and activity summaries; develop and maintain system and procedural documentation.Identifies, recommends, performs and implements applicable hardware and software changes for telephone, software groups, system parameters, and class of service. Coordinates with vendor technical support resources as appropriate.Monitors system status and initiates problem resolution as necessary, and manages service outage incidents to minimize downtime.Assist in developing complex technical specifications for the design or purchase of communications equipment including fiber optic systems, high-speed data and Internet, voice or data switches and routers, firewalls, wifi, and related equipment; evaluate communications products.Monitors network for security, performance, and availability.Identifies and captures cost savings opportunities.Performs all other related duties as assigned.EDUCATION: Bachelor’s Degree in Information Systems, Computer Science or in a related field and Cisco Certified Network Administrator CCNA certificationEXPERIENCE: Five to seven years experience in designing, implementing and maintaining large international mission-critical Cisco-based converged networks. Expert level experience with Cisco IOS required. Experience with CradlePoint, WatchGuard, SolarWinds, Aerohive or similar systems preferred. Telecommunications experience with multi-site Avaya PBX and VOIP a plus.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 10% travel to various other Tropical locations.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English SKILLS, KNOWLEDGE AND ABILITIESSkills in analytical thinking and problem solving.Skills in oral and written communication.Skills in reading comprehension.Skills in planning and organizing.Skills in decision-making.Skills in follow-up.Skills in computer data entry.Skills in interpersonal relations..Skills in technological research, analysis, and problem-solving.Skills in negotiating.Skills in conflict resolution.Knowledge of windows environment.Knowledge of computer operationKnowledge of Network design and implementationKnowledge of Cisco network componentsKnowledge of Aerohive/Extreme wireless systems.Knowledge of SolarWindsKnowledge of CradlePoint devices.Knowledge of NetflowKnowledge of Watchguard Firewalls and security componentsKnowledge of converged network technologies including Voice over Internet Protocol (VoIP)Knowledge of the implementation of point solution management systems and converged management platformsKnowledge of network management and maintenance of large international mission-critical converged networks.In-depth understanding of communication and routing protocols.Solid understanding of network operating systems.Knowledge of leading-edge telecommunications technologies, VOIP, teleworking and mulit-site collaboration.Knowledge of hardware and software change implications on telephone system.Knowledge of functionality and capabilities of the telephone system and needs of user community.Ability to work independently.Ability to work under deadline pressure and perform tasks as required.Ability to work on multiple assignments.Ability to set priorities, and schedule work.Ability to use a personal computer.Ability to work extended hours if required.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to pay attention to detail.Ability to be flexible.Ability to communicate well both verbally and in writing.Ability to pay attention to detail.
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