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JOB SUMMARY Responsible for ensuring the highest level of service is delivered to assigned accounts. Provides interactive and pro-active communication and information to accounts, ensuring customer is aware of all important information relative to their shipments. Books cargo and follows up on service delivery within the organization to ensure seamless service. Follows up as required to manage delivery processes affecting shipments. Serves as primary contact for Account Representatives regarding customer issues, difficult bookings due to equipment required, out of gage, types of cargo, and types of transportation needed. Provides training and updating on processes and process changes.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Five years experience in the delivery of customer service with a least 6 months preparing documentation and 12 month in customer service.LICENSE: Valid Local Driver’s LicenseTRAVEL: None
JOB SUMMARY Responsible for obtaining all documentation from Customers or Freight Forwarders to ensure the timely movement of cargo from pick up through vessel loading. Reviews all documents for compliance to all applicable governmental regulations. Enters documentation into TLink and updates Customer and shipment information as required. PRINCIPAL DUTIES AND RESPONSIBILITIESUpdates all Job and Partner information and consolidations in TLink. Scans documents, monitors workplans and performs processes to meet cut-off deadlines.Identifies all necessary documentation required for export of cargo. Contacts Customers or Freight Forwarders regarding missing or incorrect paperwork.Reviews documents to meet requirements of US Customs and other government agencies export regulations. Reviews and files EEIs with US Census.Contacts Customers to arrange pick up of containers from shipper/suppliers or assist with any logistical needs in conjunction with Dispatch and Control Center. Updates TLink as required.Reviews jobs for CTL/CTS status changes and liaises with Control Center.Advises Customers on Tropical services such as National Pick Up, Intermodal, and Insurance and provides terms and rates. Quotes’ rates on prepaid shipments.Consolidates cargo as requested by Customer in accordance with consolidation agreements and guidelines.Monitor workplans to assist with re-booking cargo when rolling jobs, follows up on freight payments by sending invoices and placing phone calls.Applies payments of freight charges to Carrier Release.Assists Ports with inquiries on cargo status and tracking.Performs all other related duties as assigned. EDUCATION: High School Diploma or equivalentEXPERIENCE: One to Three years of related experience.LICENSE: Valid Local Driver’s License.TRAVEL: N/A
JOB SUMMARY Checks in and loads out trailer loads, Flatbeds, Rail Equipment,Autos, Large machinery, Construction Vehicles, Boats, Lumber, Building Materials and ISO Tanks. Maintains a professional attitude and relationship with customers, common carriers, U.S. Customs, and U.S.D.A.EDUCATION: High School Diploma or equivalentEXPERIENCE: Six months warehouse operations experienceLICENSE: Valid Local Driver’s LicenseTRAVEL: N/A
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
JOB SUMMARY Responsible for the supervision and management of hourly employees engaged in the trafficking and exporting of cargo to destinations. Ensures all legal compliance is maintained while ensuring that cargo flows in accordance with customers requirements.EDUCATION: Bachelor’s Degree in Business Management or in a related fieldEXPERIENCE: Three to five years of experience in export documentation or a related field with experience in decision making and supervising.LICENSE: Valid State of Florida Driver’s License and Valid Passport.TRAVEL: None.
JOB SUMMARY Administers, configures, implements, supports, and troubleshoots systems and applications related to servers, applications, disaster recovery, cyber security and network. Reviews, evaluates, recommends, implements, and maintains operating systems, servers, storage and networking hardware and software and cloud technologies.PRINCIPAL DUTIES AND RESPONSIBILITIESMaintains a knowledge base of current and developing server, network, cloud and security technologies. Assists staff members with research pertaining to the components that comprise the client/server network. Designs, develops, installs, configures, maintains, and troubleshoots the physical and virtual server infrastructure including disaster recovery, high availability and load balancing solutions. Designs and implements configurations and topologies to achieve peak system performance.Coordinates the implementation and setup of new client/server networks. Performs a site survey to assess the physical aspects involved in designing a new client/server network. Maintains systems at serviceable levels, coordinating or performing regular software and firmware upgrades.Troubleshoots, diagnoses, and resolves server connectivity and performance issues; monitors, analyzes, and manages network infrastructure traffic and other conditions to achieve optimal performance and uptime; analyzes systems to minimize network infrastructure congestion.Designs, develops, install, configures, maintains, and troubleshoots SANs (Storage Area Networks), including HBAs (Host Bus Adapters), network storage connectivity, and works with storage vendor on SAN installation, upgrades and troubleshooting of problems.Ensures systems and data are secure, backed up and recoverable as needed to meet corporate recovery time objective (RTO). Monitors and enforces enterprise network security policies and guidelines and remote access standards; monitors for network intrusions and security breaches and performs remediation activities; researches and recommends security enhancements. Trains team members and operational staff members in subjects relating to the management and operation of the client/server network. Evaluates alternative techniques, products, and procedures for potential inclusion in IS (Information Systems) strategic plans; produces and presents professional written recommendations based on these evaluations.Provides project management resources as required in the roll-out and delivery of the Network. Creates and maintains the appropriate technical and operational documentation.Performs all other duties as assigned.EDUCATION: Associates Degree in Computer Science or Systems & Network Administration or a related technical course of study. MCSE or MS Windows Server Hybrid Admin highly desirable.EXPERIENCE: Five years of client/server networking and LAN configuration, installation, and troubleshooting with advanced skills in Windows Server, Active Directory, VMWare and/or Citrix required.LICENSE: Valid driver’s license and valid Passport. TRAVEL: 10% travel to other Tropical locations.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.) Occasionally exposed to outside elements. Ability to lift 50 pounds on a regular basis. LANGUAGE: English
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
Job DescriptionSupervises and audits activities of all Customer Service Representatives to obtain maximum productivity for assigned Tropical duties and responsibilities.Procures information for/from CCAs and Kestrel and provides support on claims and other requirements by internal or external customers.Job ScopeSupervisory Responsibilities Budgetary ResponsibilitiesSupervises all Customer Service RepresentativesPrincipal Duties and ResponsibilitiesSupervises Global/ Local Documentation Department and provides support to staff.Procures approval/refusal for Hazardous Cargo, whenever necessary.Communicates constantly with CCAs and Kestrel about forecasts, overbook situations and any other task related to Traffic and Documentation.Audits and maintains all current receivable and payable accounts for global carriers and Kestrel (Global and US).Researches all disputes, resolves billing issues, and prepares necessary documentation, coordinating with Tropical locations and departments and/or Carriers to ensure all issues are resolved. Follows up with all carriers/Kestrel to collect past due items. Prepares and processes checks, write-offs, write-ins and reapplication of cash.Reviews and coordinates new credit applications for new or increased credit lines of global carriers and/or Kestrel.Manages the Advance Account. Monthly account reviews and reconciliation with Kestrel. Works closely with Accounting, making sure policies and procedures are followed and special Global requirements are in place.Makes sure all carriers/Kestrel receive our invoices in due time.Works with carriers/Kestrel to continue enhancing the receivable/payable processes with each of them.Provides guidance to Tropical locations regarding receivable/payable procedures in general as well as specific requirements for each carrier/Kestrel.Monitors interline equipment moving with Tropical to assist on the expediate empty return.Works with Tropical locations for prompt resolution of billing errors/FCN preparation and approval. Reviews and coordinates with all Tropical locations for resolution on pending “issued” documents to ensure revenue is recorded properly and on time, following up for resolution on any global items shown on the Accounting Flash report.Supervises DIRECT shipment activities.Creates Non-Job invoices in T-Link for advance charges, destination charges, and others to be collected from consignees for DIRECT shipments as well as creates Non-Job invoices in T-Link to bill carriers/Kestrel for the interline commission on this DIRECT shipments.Prepares and provides the require documents for DIRECTS and coordinates with Tropical locations and carrier/Kestrel for the arrival and releasing of the DIRECT shipment, making sure all notifications and documents are ready to avoid any delay at destination.Produces monthly report for DIRECT shipments.Reviews and audits Global Northbound and Global interisland documents produced by Tropical locations to make sure all charges are correctly billed, and all required documents are properly produced before sailing.Coordinates the correction of any Global Northbound and Global Interisland documents produced by the Tropical locations.Reviews and audits Local Northbound and Southbound interisland documents produced by Dominican Republic office (Puerto Plata and Caucedo)
JOB SUMMARY Inspect and accurately update status in N-4 for all equipment entering and exiting the port.PRINCIPAL DUTIES AND RESPONSIBILITIES-Provides Port Equipment Operator Lead with required guidance for safe and proper crane operation using approved hand signals. -Ensures deck gear is set up according to stowage plan. Coordinates with Port Equipment Operator Lead, and vessel personnel to ensure proper placement of containers on ship. -Inspects and sweeps containers as needed for damage and/or cleanliness and directs Port Equipment Operator II as to where they are to be staged via radio communications.-Assists in rigging of special lifts both ashore and aboard vessels.-Operates 10 ton fork-lift to move containers and other cargo.–Maintains certification and proficiency in fork-lift operation.Performs shipside support for handling lines and setting gangways.-Assists Port Equipment Operator Lead with routine maintenance inspection. Also assists Heavy Equipment Mechanics, Port Equipment Operator and Port Equipment Operator Lead with crane maintenance.-Inspects and cleans shipside work area to ensure safe environment and properly maintained rigging gear.-Monitors work areas on-board vessels to ensure personal safety.-Retrieves, loads and braces vehicles into containers for export shipment.-Drives and operates equipment, machinery and automobiles into hold or deck of ships.-Prepares support equipment check sheets daily and submits weekly. -Cross trains on crane team application on handheld computers.-Empties garbage cans in port seawalls and assists during spill clean ups.-Performs all other duties as assigned.EDUCATION: High School Diploma or equivalentEXPERIENCE: Six months general clerical experienceLICENSE: Valid State of Florida Driver’s LicenseTRAVEL: N/A
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