Sales Jobs

JOB SUMMARYResponsible for providing support to Sales Department as needed through correspondence, rate quotes and service announcements to customers within the assigned sales territory. Acts as liaison between customers and various departments within Tropical to resolve sales related issues in an effort to assist the Sales Department in maximizing customer satisfaction as well as enhancing the customer’s supply chain effectiveness with convenient and reliable transportation solutions. Within TLink, assigns new customers to a sales territory. Assists Sales Department with maintaining customer-base within customer relationship management system.PRINCIPAL DUTIES AND RESPONSIBILITIES-Acts as internal support contact to coordinate sales and service issues for customers within assigned territory in person or by telephone. This includes making joint calls on assigned sales representatives accounts, developing telephone relationships with assigned territories’ customer base, representing Tropical at trade shows and industry meetings, or Tropical’s port locations as necessary. -Contacts current and potential customers to solicit new and additional business using telephone, fax, letter, email, face to face sales calls and networking.-Creates rate matrices within assigned sales territory. Coordinates all approvals for exceptions to service standards. Researches information, and follows-up on sales calls, visits, rate quotations, sales leads, letters, email, fax, service agreements, reports and customer issues.-Researches account receivable reports for accuracy and short payments by reviewing the shipment file, speaking with the customer and mutually working to the benefit of both Tropical and customer to satisfy the outstanding accounts receivable.-Researches customer accounts for historical patterns and activities using the Pricing System, Journal of Commerce Reports, and market research and analysis data to prepare territory reports.-Consistently updates all customer profiles and activities in customer relationship management system, T-Link, People Soft and all other database systems ensuring all information is complete and accurate.-Attends assigned Tropical sales training and delivers world class customer service.-Provides customer relationship management support to the sales organization. Enters contracts and monitors approval process to completion.-Communicates service news announcements, changes or alterations to service schedules.-Receives and answers incoming customer service related calls and letters.-Quotes rates from all tariffs.-Provides additional support to Customer Service Department when needed.-Performs all other duties as assigned.E.    MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION:    Bachelor’s Degree in Business Administration, International Business, Marketing or post-secondary education in a related fieldEXPERIENCE:    Minimum one year general business experience.LICENSE:    Valid local driver’s license and passport.TRAVEL:    20% local travel within sales territory and 5% travel to overseas ports.PHYSICAL:    Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  ability to sit 1/3 – 2/3 of day.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..)  Occasionally exposed to outside elements during the course of traveling.LANGUAGE:    English