JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.PRINCIPAL DUTIES AND RESPONSIBILITIESReceives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims proceduresAdvises supervisor of recurring problems and makes appropriate suggestions.Maintains daily log of all calls regarding problems, requests, inquiries.Coordinates with other departments to ensure expeditious handling of customer requests.Requests FCN’s, logs and submits for signature or completion.Logs incoming claims and advises claimant of claims procedures.Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.Seeks rates from various departments such as Intermodal, and Interline as applicable.Performs all other duties as assigned.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/APHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: Spanish and English
Full Time Jobs
Location: Seattle, Washington/ In Office Monday to Thursday & Remote Fridays Pay Range: The full pay range for this nonexempt full-time position is $25.89 – $38.83 per hour. The actual […]
JOB SUMMARY Primarily operates and maintains cranes for all stevedoring activities which includes vessel loading/discharging and special lifts. Makes necessary changes to stow plan based on weight, destinations and availability of cargo.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years in operation of jockey truck and reach stacker. One year in Stevedoring Department.LICENSE: Valid Local Driver’s License. Certified to operate forklift, reach stacker, straddle carrier and craneTRAVEL: N/A
JOB SUMMARY Primarily operates and maintains cranes for all stevedoring activities which includes vessel loading/discharging and special lifts. Makes necessary changes to stow plan based on weight, destinations and availability of cargo.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years in operation of jockey truck and reach stacker. One year in Stevedoring Department.LICENSE: Valid Local Driver’s License. Certified to operate forklift, reach stacker, straddle carrier and craneTRAVEL: N/A
JOB SUMMARY Primarily operates and maintains cranes for all stevedoring activities which includes vessel loading/discharging and special lifts. Makes necessary changes to stow plan based on weight, destinations and availability of cargo.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years in operation of jockey truck and reach stacker. One year in Stevedoring Department.LICENSE: Valid Local Driver’s License. Certified to operate forklift, reach stacker, straddle carrier and craneTRAVEL: N/A
Essential duties and responsibilities include the following (other duties may be assigned): 1. Initiate, execute and sign forms, tags, and other paperwork in accordance with the appropriate maintenance manuals. Review […]
TOTE Maritime Puerto Rico, a leader in safe and reliable service to Puerto Rico, is seeking a Shipment Services Generalist to join the team at our Jacksonville, FL office. […]
POSITION SUMMARY: The Bethel Station Agent is responsible for freight loading, unloading, and acceptance of in-bound, transfer, and out-bound freight; freight delivery to customers, including USPS Bypass Mail, in accordance […]
JOB SUMMARY Manages, contracts, schedules, monitors, and prioritizes vendor trucking activities according to booking, vessel departure, and service standards. Manages driver activities and schedule drivers as appropriate to maintain compliance with Department of Transportation (DOT) regulations and Tropical Shipping policies and rules. Maintains controls over equipment utilization, customer satisfaction, and adherence to tight time frames. Updates company systems promptly with pertinent data to ensure accuracy and efficient handling of cargo.PRINCIPAL DUTIES AND RESPONSIBILITIESManages the planning of jobs and vendor selection to obtain the best vendor match for customer requirements for hazmat loads, overweight, and over dimensional. Updates data into Tritium System & updates data when needed. Addresses changes, voyage changes, Act. Also updates T-link to ensure customers are charged.Assigns driver and equipment and confirms with customers via e-mail and or phone. Delivery time, location and equipment type and size.Manages and maintains over twenty equipment pool locations.Monitors several e-mail accounts to verify vendors are ready for next assignment and or issues at location to be addressed.Creates work orders when needed both in T-link and Trinium for repossession moves.Adds assessorial request in system under correct vendor and provide back authorization number for vendor to be paid. Also ensures the accuracy of rates.Communicates with both internal and external customers to coordinate pick-up/ deliveries, adding change of equipment, voyage or time change. Requests out of route miles when needed and adds into system.Rail bills all containers moving on class 1 railroads via their website.Ensures rate to customer is in accurate for proper billing.Complies with all DOT rules and regulations for each state traveled in.Performs all other assigned duties. EDUCATION: High School Diploma or equivalentEXPERIENCE: One year in transportation or shipping.LICENSE: Valid local driver’s licenseTRAVEL: 5% travel to other Tropical locations and vendors as necessary.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English
JOB SUMMARY Administers, configures, implements, supports, and troubleshoots systems and applications related to servers, applications, disaster recovery, cyber security and network. Reviews, evaluates, recommends, implements, and maintains operating systems, servers, storage and networking hardware and software and cloud technologies.PRINCIPAL DUTIES AND RESPONSIBILITIESMaintains a knowledge base of current and developing server, network, cloud and security technologies. Assists staff members with research pertaining to the components that comprise the client/server network. Designs, develops, installs, configures, maintains, and troubleshoots the physical and virtual server infrastructure including disaster recovery, high availability and load balancing solutions. Designs and implements configurations and topologies to achieve peak system performance.Coordinates the implementation and setup of new client/server networks. Performs a site survey to assess the physical aspects involved in designing a new client/server network. Maintains systems at serviceable levels, coordinating or performing regular software and firmware upgrades.Troubleshoots, diagnoses, and resolves server connectivity and performance issues; monitors, analyzes, and manages network infrastructure traffic and other conditions to achieve optimal performance and uptime; analyzes systems to minimize network infrastructure congestion.Designs, develops, install, configures, maintains, and troubleshoots SANs (Storage Area Networks), including HBAs (Host Bus Adapters), network storage connectivity, and works with storage vendor on SAN installation, upgrades and troubleshooting of problems.Ensures systems and data are secure, backed up and recoverable as needed to meet corporate recovery time objective (RTO). Monitors and enforces enterprise network security policies and guidelines and remote access standards; monitors for network intrusions and security breaches and performs remediation activities; researches and recommends security enhancements. Trains team members and operational staff members in subjects relating to the management and operation of the client/server network. Evaluates alternative techniques, products, and procedures for potential inclusion in IS (Information Systems) strategic plans; produces and presents professional written recommendations based on these evaluations.Provides project management resources as required in the roll-out and delivery of the Network. Creates and maintains the appropriate technical and operational documentation.Performs all other duties as assigned.EDUCATION: Associates Degree in Computer Science or Systems & Network Administration or a related technical course of study. MCSE or MS Windows Server Hybrid Admin highly desirable.EXPERIENCE: Five years of client/server networking and LAN configuration, installation, and troubleshooting with advanced skills in Windows Server, Active Directory, VMWare and/or Citrix required.LICENSE: Valid driver’s license and valid Passport. TRAVEL: 10% travel to other Tropical locations.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.) Occasionally exposed to outside elements. Ability to lift 50 pounds on a regular basis. LANGUAGE: English
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