Status:Draft Version: 1Created By: Brian Pillsbury Created Date: 07/08/2025, 09:24 AMJob Code: 80-934 Job Title: Service Desk EngineerFLSA Status: Exempt Last Updated Date: 07/08/2025, 02:14 PMSalary Grade: DPS 006 Job Level: AIP 6%Job DescriptionCost Center Name Cost Center Number Salary Grade Data Management16079DPS 006Department Name Immediate Supervisor Data ManagementIT Support SupervisorLocationRiviera BeachJob SummaryOperate, maintain and coordinate an Information Technology Service Desk that provides internal customers with a single point of contact for technical problems. Initiates access to IT provided services, the resolution of IT related problems, inquiries into the status of work in progress, and helps define and coordinate the information systems related training needs of users.Supports company personnel in utilizing endpoint computer equipment, software, and peripherals, such as a PC, laptops, or printers. Provides support for Office Systems and applications. Maintains supporting documentation.Job ScopeSupervisory Responsibilities Budgetary ResponsibilitiesNoNoPrincipal Duties and ResponsibilitiesAcquires and maintains knowledge and skills required to support all designated software products employed by Tropical Shipping, working knowledge of all computing platforms and networks installed, and familiarity with business processes using them.Responsible for taking incoming telephone and/or email inquiries, troubleshooting and diagnosing hardware, software, applications and network problems.Ensures Service Desk requests are logged, tracked, and followed up with in an appropriate manner, resolved or scheduled for resolution by appropriate IT technical staff in a timely manner. Record and document issues and resolutions with the Helpdesk ticketing application.Assists users with the completion of service requests, reporting production incidents, and with any IT related questions and inquiries they may have.Provides support to users remotely or in person. Prepares system documentation.Sets up and installs endpoint computers, printers, scanners, and other peripherals, upgrading firmware, software, and outdated hardware systems as needed.Maintains inventory of hardware, software, and peripherals. Create records of repairs and fixes.Ensures compliance with corporate guidelines for the use and operation of endpoint systems.Maintains system security and data privacy and protection.Performs other duties as assigned.10 ItemsMinimum Education, Certification, Experience and Physical RequirementsEducation and experience minimums can be substituted with any equivalent combination of training and experienceEducationHigh School Diploma or equivalent.ExperienceThree years PC application support with Service Desk or similar technical customer service background.LicenseValid Local Driver’s License and Valid Passport.Travel15% travel to both domestic and international Tropical locations.PhysicalManual dexterity to perform repetitive motion tasks on computer.Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.Ability to frequently twist, bend, read, squat, kneel and climb heights up to 15 feet, occasionally must lift and carry up to 50 lbs. LanguageEnglishSkills, Knowledge and AbilitiesSkills in analytical thinking and problem solving.Skills in oral and written communication.Skills in reading comprehension.Skills in planning and organizing.Skills in follow-up.Skills in keyboard operations.Skills in computer data entry.Skills in interpersonal relations.Skills in technological research, analysis, and problem-solving.Skills in Microsoft Office products.Knowledge of Windows operating systems environment.Knowledge of computer and telecommunications functionality and operation.Knowledge of IT industry standards.Knowledge of cybersecurity practices. Ability to work independently.Ability to work under deadline pressure and perform tasks as required.Ability to work on multiple assignments.Ability to set priorities, schedule work and work a flexible schedule.Ability to use a personal computer.Ability to work extended hours if required.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to perform tasks requiring physical effort. Ability to communicate well both verbally and in writing.Ability to pay attention to detail.Ability to type 30 WPM.26 Items
Full Time Jobs
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
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