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Truck Driver

Naniq is a third-party logistics company dedicated to providing the most innovative solutions for
the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships
by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of
contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own.
Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with
shippers – all to the benefit of the partnered MLC.

Customer Service Representative (St. Thomas)

JOB SUMMARY Acts as a liaison between sales representative and customers.  Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires.  Researches, follows up and maintains current customer accounts. EDUCATION: High School Diploma or equivalent EXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic. LICENSE: Valid Local Driver’s License. TRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.2. Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.3. Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures4. Advises supervisor of recurring problems and makes appropriate suggestions.5. Maintains daily log of all calls regarding problems, requests, inquiries.6. Coordinates with other departments to ensure expeditious handling of customer requests.7. Requests FCN’s, logs and submits for signature/completion.8. Logs incoming claims and advises claimant of claims procedures.9. Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.10. Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.11. Submits TCA’s recommending pricing adjustments.12. Performs all other duties as assigned.

Documentation Specialist (St. Croix)

JOB SUMMARY Input all cargo information in the system to crate a bill of lading.  Coordinate the clearance of inbound documentation with port authorities.  Provide customer notification of cargo arrival.  Collect monies when necessary, request release for the prepaid shipments and distribute this information to accounting. EDUCATION: High School Diploma or equivalent EXPERIENCE: One year experience in office or clerical operations. LICENSE: Valid Local Driver’s License. TRAVEL: N/APRINCIPAL DUTIES AND RESPONSIBILITIES1. Schedule vessels calls, prepare carrier documents, collect freights, conversions translations, and towage of Less than Container Loads.2. Input Bills of Lading into computer. Produce entrance manifest and related Tropical documents.3. Type discharge list, schedule transhipment of cargo, break bulk report, audit vessel stowage plan, inform warehouse of strip cargo.4. Obtain and report status of empty containers available on weekly basis. Coordinate and schedule charter vessels to evacuate same.5. Assign revenues, type billing statement to connecting carrier. Proofread and distribute to accounting department in West Palm Beach and St. Thomas.6. Monitor accounts payable and receivable. Monitor advance charges and resolve all discrepancies. Request wire transfers.7. Act as contact person for all Tropical outports or agents, cargo tracing, rate issues, and schedule.8. Coordinate outbound cargo responsible for pricing, documentation, booking cargo with Houston, follow-up necessary.9. Request and log Freight Correction Notices and make corresponding billing adjustments; maintain voyage files, and coordinate claims related matters.10. Responsible for all communication with shippers or cosigners, by daily telexes, faxes and telephone calls.11. Report TEU or tonnage for budget purposes, prepare reports for interline sales manager, coordinate outside cargo rating with West Palm Beach.12. Perform all other duties as requested.

Warehouse Coordinator (St. Thomas)

JOB SUMMARY Responsible for the daily warehouse functions:  preparing printed reports and updating T-Link system for inbound freight, receiving process, manifesting of outbound freight, customer notification of cargo in the warehouse, and the customer cargo release process.EDUCATION: High School Diploma or equivalentEXPERIENCE: One year of experience in related field. Computer experience requiredLICENSE: Valid Local Driver’s LicenseTRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Remove cargo from inventory once delivered to customer and scan proof of delivery into T-Link.2. Update and scan US Customs clearance documents into T-Link.3. Print cargo release document from T-Link for shipments paid and cleared for delivery.4. Print out turn report for all inbound freight in T-Link pending arrival.5. Update T-Link system with cargo location upon completion of stripping and update equipment activity.6. Prepare weekly cargo notification to customers for cargo in the warehouse.7. Receive cargo/vehicle and create new booking in T-Link for Northbound freight.8. Prepare loading manifest for outbound freight and prepare manifest in T-Link.9. Respond to all emails in a timely manner and customer inquiries regarding the shipping process.10. Notify Cargo Loss Prevention of damages, missing or misrouted cargo, and create Service IncidentReports (SIRS).11. Reconcile the weekly inventory with T-Link for cargo in the warehouse.12. Inform supervisor of warehouse issues and manpower shortages.13. Purge warehouse file every six months.14. Performs all other related duties as requested.

Equipment Control CheckerClerk (St. Croix)

JOB SUMMARY Responsible for dispatching and receiving containers, computer data entry of equipment activity, releasing vehicles to customers, printing load list and manifest for general distribution, in addition to calculating and printing demurrage invoices. EDUCATION: High School Diploma or equivalent EXPERIENCE: Six months to one year experience in a related field.  Computer experience required. LICENSE: Valid Local Driver’s License. TRAVEL: N/APRINCIPAL DUTIES AND RESPONSIBILITIES 1. Dispatch loaded containers based on documents presented by truckers or consignee and inspect equipment for damages; where applicable note on EIR and fill out damage report. Verify container seal number and refrigerated container temperature. 2. Distribute on a daily basis Gate Activity Report to Outbound Freight Coordinator. 3. Inspect and release to customers vehicles, boats, office trailers; fill out Claim Report log and submit to Claims Department. Advise customer of procedures for filing claim. 4. Input data into computer on a timely and accurate basis gate activity reports, ship’s checker report, in addition to all other equipment activity reports received from the various Eastern Caribbean islands. 5. Print on a timely basis vessel loadlist and manifest and distribute same to Traffic Department for photocopying and general distribution. 6. Calculate, print and mail out demurrage invoices. 7. Conduct and reconcile monthly equipment inventory. Reconcile month-end inventory received from Eastern Caribbean islands and report discrepancies to Equipment Control Supervisor. 8. File equipment interchange receipts and maintain vessel or voyage folders. 9. Calculate weekly TEUs by vessel or voyage for Accounting Department. 10. Perform all other duties as assigned.

Warehouse Person I (St. Thomas)

OB SUMMARY Check, stores and loads out trailer-load freight.  Deliver customer cargo.  Clean warehouse. EDUCATION: High School Diploma or equivalent EXPERIENCE: N/A LICENSE: Valid Local Driver’s License. TRAVEL: N/APrincipal Duties and Responsibilities:Counts, cubes, places on pallets and stores freight. Records on checkers tally.• Notes on tally when hazardous materials are received.• Tags freight according to marks/ports.• Operates fork-lift to load and unload freight.• Loads containers with cleared freight, making sure no additional discrepancies exist.• Performs preventative maintenance on fork-lift.• Checks and cleans equipment and warehouse/work area.• Deliver customer cargo.• Prepare trailer manifest for outbound cars.• Performs all other duties as requested.

Cargo Handling Specialist

JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers.  Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance.  Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements.  Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies.  Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway.  Operates a forklift as part of the receiving, stripping, or putaway processes.  Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a.  Verifying and documenting the count.b.  Ensuring that cargo matches description on the carrier’s freight billc.  Verifying and documenting cargo condition.d.  Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e.  Checks for proper hazardous material documents.f.   Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets.  Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into  containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.

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