JOB SUMMARY Distributes workload to maintenance personnel and coordinates the flow of equipment due for maintenance and preventative maintenance service. Train repair staff in all technical areas and maintain records pertaining to the department.EDUCATION: High School Diploma or equivalentEXPERIENCE: Five years experience in heavy equipment repairs.LICENSE: Certification in diesel, hydraulic and electrical repairs. Valid Local Driver’s License and Valid Passport.TRAVEL: 10% Travel to various Tropical locations.
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JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts. EDUCATION: High School Diploma or equivalent EXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic. LICENSE: Valid Local Driver’s License. TRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.2. Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.3. Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures4. Advises supervisor of recurring problems and makes appropriate suggestions.5. Maintains daily log of all calls regarding problems, requests, inquiries.6. Coordinates with other departments to ensure expeditious handling of customer requests.7. Requests FCN’s, logs and submits for signature/completion.8. Logs incoming claims and advises claimant of claims procedures.9. Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.10. Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.11. Submits TCA’s recommending pricing adjustments.12. Performs all other duties as assigned.
JOB SUMMARY Responsible for the daily warehouse functions: preparing printed reports and updating T-Link system for inbound freight, receiving process, manifesting of outbound freight, customer notification of cargo in the warehouse, and the customer cargo release process.EDUCATION: High School Diploma or equivalentEXPERIENCE: One year of experience in related field. Computer experience requiredLICENSE: Valid Local Driver’s LicenseTRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Remove cargo from inventory once delivered to customer and scan proof of delivery into T-Link.2. Update and scan US Customs clearance documents into T-Link.3. Print cargo release document from T-Link for shipments paid and cleared for delivery.4. Print out turn report for all inbound freight in T-Link pending arrival.5. Update T-Link system with cargo location upon completion of stripping and update equipment activity.6. Prepare weekly cargo notification to customers for cargo in the warehouse.7. Receive cargo/vehicle and create new booking in T-Link for Northbound freight.8. Prepare loading manifest for outbound freight and prepare manifest in T-Link.9. Respond to all emails in a timely manner and customer inquiries regarding the shipping process.10. Notify Cargo Loss Prevention of damages, missing or misrouted cargo, and create Service IncidentReports (SIRS).11. Reconcile the weekly inventory with T-Link for cargo in the warehouse.12. Inform supervisor of warehouse issues and manpower shortages.13. Purge warehouse file every six months.14. Performs all other related duties as requested.
B. JOB SUMMARY Responsible for the operation of the top lifter and jockey truck to facilitate vessel operations. Interchange all containers in Port. Maintain gate logs and update the company cargo tracking system. Assist in stripping Less Than Container Load(LCL) cargo. Prepare demurrage bills. Also responsible for the maintenance of the jockey truck and maintenance of the top lifter in the absence of the mechanic.C. JOB SCOPENo supervisory or budgetary responsibilitiesD. PRINCIPAL DUTIES AND RESPONSIBILITIESOperate the top lifter to unload the vessel. Spot containers discharged from the vessel and load containers onto the ship. Discharge loaded containers onto chassis for customer pickup.Maintain accurate interchange information for containers in and out of the gate. Log condition of container and chassis, loaded seals, voyage number and Bill of Lading date and obtain signature of trucker for all interchange moves. Update company computerized cargo tracking system with interchange information.Collects information for the preparation of demurrage bills and provides information to the party responsible for preparing the bills.Conduct equipment inventory audit monthly and report discrepancies to Equipment Management DepartmentPrepare and submits weekly out turn report.Perform preventative maintenance on jockey truck and documents information on standard pre-check form.Accurately maintain s weekly container totals for the Island Operations Manager to verify the British Virgin Island Port Authority surcharge bills. Backload out bound LCL containers. Assist in the receiving and loading of outbound LCL Shipments.Perform all other assigned duties.E. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Three to five years experience within stevedoring environment and operation of heavy equipment.LICENSE: Valid Local Driver’s LicenseTRAVEL: N/APHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks on computer or handheld. Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds on a daily basis. Able to withstand constant exposure to extreme weather conditions.LANGUAGE: English (Education and experience minimums can be substituted with any equivalent combination of training and experience)F. SKILLS, KNOWLEDGE AND ABILITIESSkills in written and verbal communications.Skills in reading comprehension.Skills in basic mathematics.Skills in planning and organizing loads.Skills in decision making.Skills in oral communications.Skills in interpersonal relationships and customer service.Knowledge of the receiving process.Knowledge of hazardous material handling guidelines.Knowledge of basic safety rules.Knowledge of top lifter, two and ten ton fork-lifts and jockey operations.Knowledge of container stow procedures.Knowledge of fork-lift operations.Knowledge of vessel stevedoring.Knowledge of windows environment.Knowledge of computer and handheld operation.Ability to write legibly.Ability to work under deadline pressure and perform tasks as required.Ability to work overtime if required.Ability to work closely with others.Ability to perform tasks requiring physical effort.Ability to pay attention to detail.Ability to be flexible.Ability to perform tasks with minimum supervision.
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPE No supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested.
The Transportation Supervisor is responsible for overseeing the transportation operations. This includes managing and coordinating the activities of the transportation team, dispatchers, and other staff. Additionally, the Transportation Supervisor will be responsible for developing and implementing strategies to optimize efficiency and reduce operational costs.Responsible for the supervision of non-exempt employees• Plans, organizes, and supervises the daily transportation operations of a company or organization • Develops and implements policies and procedures related to transportation activities • Ensures compliance with government regulations regarding safety and personnel. • Monitors and tracks employee work hours • Develops and manages transportation reports • Supervises and trains dispatchers, and other personnel • Directs and coordinates activities of personnel engaged in transportation operations • Plans and assigns work schedules. • Interviews and hires personnel for positions • Trains personnel in operations and safety procedures • Enforces applicable safety regulations • Maintains records and prepare reports • Performs related duties as assigned • Manages Trinium access rights for dispatch and Intermodal. • Oversees the accounting group to ensure up to date records. • Assists in the implementation of cross-departmental initiatives, providing feedback on progress and outcomes.Education High School Diploma or equivalent Certification related to logistics, transportation or customer service are a plus Experience 2 years of experience in customer service or operations coordination, preferably within the logistics or transportation industry. Experience with IMO regulations , national pick-up coordination, or dispatch operations License Valid State of Florida Driver’s License and Valid Passport. Travel Less than 5% to various Tropical Locations Physical Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling. Language English
Responsible for managing all processes and procedures related to vessel, terminal, equipment control operations and equipment maintenance. Manages freight handling equipment and coordinates facilities maintenance.Manages all processes and procedures related to vessel operations including stevedoring and port activities.Manages port terminal operations including interchange and yard activities.Manages freight equipment operations including inventory and equipment control activities.Manages freight handling equipment functions, including operation, maintenance and operations scheduling activities.Managers warehouse and freight distribution operations.Communicates data and information on operational issues to administrative and sales personnel as required to support customer service requirements.Develops and maintains safety procedures for operations personnel to ensue a safe environment. Schedules departmental safety meetings and training sessions. Coordinates maintenance of building and grounds as necessary.Performs all other related duties as requested.EDUCATION: Bachelor’s Degree in Business Management or in a related fieldEXPERIENCE: Five years experience in port operations managementLICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 10% travel to other Tropical locationsPHYSICAL: Manual dexterity to perform repetitive motion tasks on computer. Must be able to stand and walk for extended periods of time up to 8 hours per day. Mobility required to oversee operations activities and to perform inspection duties. Ability to frequently twist, bend, read, squat, kneel and climb heights up to 15 feet, occasionally must lift and carry up to 80 lbs. Able to withstand occasional exposure to extreme weather conditions. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.) LANGUAGE: English
Naniq is a third-party logistics company dedicated to providing the most innovative solutions for
the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships
by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of
contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own.
Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with
shippers – all to the benefit of the partnered MLC.
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