Full Time Jobs

Customer Serv Representative – D.R.

JOB SUMMARY Acts as a liaison between sales representative and customers.  Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires.  Researches, follows up and maintains current customer accounts.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/ALANGUAGE: Spanish and English

Port Mechanic I

JOB SUMMARY Performs various maintenance responsibilities as assigned.

Documentation Specialist

JOB SUMMARY Responsible for shipment verification process from tally receipt until Bill of Lading has been issued. Maintains successive customer contact to expedite cargo movement from clear to load status, ensuring appropriate export documents have been received and verified. Coordinates documentation process from the time cargo is physically received from the shipper, until cargo is available to Operations for loading in a container.EDUCATION: High School Diploma or equivalentEXPERIENCE: Two years experience in office/clerical operations.LICENSE: Valid Local Driver’s License.TRAVEL: N/A

Maintenance Manager-St. Croix

JOB SUMMARY Manage and administer all equipment maintenance activities in St. Croix.  Coordinates and develops maintenance of cargo handling shore equipment and other company rolling stock.  Create maintenance operating budget and provide recommendations for capital expenditure on cargo handling equipment.EDUCATION: Associate Degree in Business Administration.EXPERIENCE: Seven years in equipment maintenance including supervisory and leadership experience.LICENSE: Valid Local Driver’s License.  Valid PassportTRAVEL: 5% travel to other Tropical locations.

Client/Server Senior Network Administrator

JOB SUMMARY Administers, configures, implements, supports, and troubleshoots systems and applications related to servers, applications, disaster recovery, cyber security and network.  Reviews, evaluates, recommends, implements, and maintains operating systems, servers, storage and networking hardware and software and cloud technologies.PRINCIPAL DUTIES AND RESPONSIBILITIESMaintains a knowledge base of current and developing server, network, cloud and security technologies.  Assists staff members with research pertaining to the components that comprise the client/server network. Designs, develops, installs, configures, maintains, and troubleshoots the physical and virtual server infrastructure including disaster recovery, high availability and load balancing solutions. Designs and implements configurations and topologies to achieve peak system performance.Coordinates the implementation and setup of new client/server networks. Performs a site survey to assess the physical aspects involved in designing a new client/server network. Maintains systems at serviceable levels, coordinating or performing regular software and firmware upgrades.Troubleshoots, diagnoses, and resolves server connectivity and performance issues; monitors, analyzes, and manages network infrastructure traffic and other conditions to achieve optimal performance and uptime; analyzes systems to minimize network infrastructure congestion.Designs, develops, install, configures, maintains, and troubleshoots SANs (Storage Area Networks), including HBAs (Host Bus Adapters), network storage connectivity, and works with storage vendor on SAN installation, upgrades and troubleshooting of problems.Ensures systems and data are secure, backed up and recoverable as needed to meet corporate recovery time objective (RTO). Monitors and enforces enterprise network security policies and guidelines and remote access standards; monitors for network intrusions and security breaches and performs remediation activities; researches and recommends security enhancements.  Trains team members and operational staff members in subjects relating to the management and operation of the client/server network.  Evaluates alternative techniques, products, and procedures for potential inclusion in IS (Information Systems) strategic plans; produces and presents professional written recommendations based on these evaluations.Provides project management resources as required in the roll-out and delivery of the Network. Creates and maintains the appropriate technical and operational documentation.Performs all other duties as assigned.EDUCATION: Associates Degree in Computer Science or Systems & Network Administration or a related technical course of study.  MCSE or MS Windows Server Hybrid Admin highly desirable.EXPERIENCE: Five years of client/server networking and LAN configuration, installation, and troubleshooting with advanced skills in Windows Server, Active Directory, VMWare and/or Citrix required.LICENSE: Valid driver’s license and valid Passport.  TRAVEL: 10% travel to other Tropical locations.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  Ability to sit 1/3 – 2/3 of day.  Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.)  Occasionally exposed to outside elements.  Ability to lift 50 pounds on a regular basis.   LANGUAGE: English

Operations Coordinator- ST. Maarten

JOB SUMMARY Responsible for tracking all of Tropical’s equipment moving both  in and out of the port, maintain inventory, and generate reports to be sent to regional office.EDUCATION: High School Diploma or equivalentEXPERIENCE: One to three years experience with equipment monitoring and control.LICENSE: Valid Local Driver’s License.TRAVEL: N/A

Cargo Handling Specialist – Nightshift

JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers.  Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance.  Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements.  Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies.  Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway.  Operates a forklift as part of the receiving, stripping, or putaway processes.  Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a.  Verifying and documenting the count.b.  Ensuring that cargo matches description on the carrier’s freight billc.  Verifying and documenting cargo condition.d.  Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e.  Checks for proper hazardous material documents.f.   Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets.  Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into  containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.

General Maintenace Supervisor

This role is responsible for general building and grounds maintenance and repair activities. Responsibilities include, but are not limited to:Supervises maintenance of all buildings and grounds for the West Palm Beach area facilities.Reviews outsourcing activities and expenses on approved projects.Inspect all mechanical, plumbing, carpentry, electric, security systems, fire alarm system and HVAC systems. Responsible for scheduling the maintenance or repair of systems.Coordinate and supervise outside construction/maintenance contractors and ensures the completion of work to company specifications.Liaise with cleaning contractor to ensure facilities are maintained as required.Supervise the moving of furniture within the company.Purchase materials and supplies for maintenance functions.Supervise operation of all equipment used by the Maintenance Staff.Responsible for key system, including maintenance, repair and issuance of keys.Educational Requirements:High School Diploma or equivalentExperience Requirements:Must have valid Driver’s License3 Years supervising employees in general facility maintenancePhysical Requirements:Ability to twist, bend, reach, squat, kneel, climb on equipmentPush and/or pull 50 pounds

Equipment Quality Control Supervisor

JOB SUMMARY Responsible for supervision of Wash-out/Sweep-out area and improvement of overall condition of fleet equipment to meet Tropical standards.  Implements procedures to maintain and maximize equipment life.  Prepares reports on equipment condition, availability and status.  Interacts with and supports other departments to match equipment to customer needs.  EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in Equipment ControlLICENSE: Valid local driver’s license and Valid PassportTRAVEL: 5% travel to Tropical locations.

Port Equipment Operator II

JOB SUMMARY Primarily operates straddle carrier in all aspects of ship loading and yard operations.  Operates other various equipment including jockey truck, forklift, and reach stacker as needed.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years in operation of jockey truck and reach stacker.  One year in Stevedoring Department.LICENSE: Valid State of Florida Commercial Driver’s License. Certified to operate forklift, reach stacker and strad carrier.TRAVEL: N/A

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