Carlile is a trucking and logistics company that’s proudly Alaskan. Headquartered in Anchorage,
we seek people who share our values and take pride in being professional. We value safety, reliability,
dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and
approachability. We provide a wonderful work life balance for our team members. We want you home with your family each night.
If you’re looking for a long-term career – on the road or in the office – this is a unique place to build one.
Full Time Jobs
Requirements: Spanish and English (fluent), Computer skills (Excel, Word, Emails, Systems), Able to work on weekends. Preferably with experience Explore transportation and logistics industry job opportunities from Hawaii to […]
Duties & Responsibilities Some of the duties may include: Receive and put away inventory Unload and load merchandise from trucks or ULDs Use Scanners to read bar codes on products […]
ABOUT THE COMPANY: Northern Air Maintenance Services (NAMS) is an FAA certified 14 CFR Part 145 Repair Station headquartered in Anchorage, Alaska. We are the sole maintenance provider for ConocoPhillips’ […]
JOB SUMMARY Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts. EDUCATION: High School Diploma or equivalent EXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic. LICENSE: Valid Local Driver’s License. TRAVEL: N/A PRINCIPAL DUTIES AND RESPONSIBILITIES1. Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.2. Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.3. Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures4. Advises supervisor of recurring problems and makes appropriate suggestions.5. Maintains daily log of all calls regarding problems, requests, inquiries.6. Coordinates with other departments to ensure expeditious handling of customer requests.7. Requests FCN’s, logs and submits for signature/completion.8. Logs incoming claims and advises claimant of claims procedures.9. Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.10. Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.11. Submits TCA’s recommending pricing adjustments.12. Performs all other duties as assigned.
JOB SUMMARY Provides rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained. Provides general information and resolves customer issues as required. JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESProvides rate quotes to prospective customers either via phone or email on all cargo types(LCL/FCL/BB) to all destinations. Follows up with email or fax confirmation to customer. Provides sales leads as appropriate. Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo movement and routing. Provides booking confirmations via fax or email to ensure customer knows booking particulars.Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirming receipt of cargo, billing inquiries, etc.Makes requested changes to bookings, following up with operating departments to ensure change is understood and has been received.Logs and works toward resolution of customer issues and complaints. Informs supervisor when complaint is not resolvable at employee level. Records all information in SIRS Incident tab on Job Screen. Provides document copies for customers as requested. Typically requested documents include bills of lading, invoices, and other export documents.Creates FCN request to correct billing errors when complaint is received from customer. Proactively calls customers for pick ups or takes calls for pickups from customers. Transmits information to appropriate operating groups for actions.Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.Explains company services to new customers. Presents information in a logical fashion and provides information proactively.Interviews new customers to identify customer preferences and establishes customer profile and partner file.Performs all other related duties as requested.EDUCATION: Associate Degree in Business Management or in a related fieldEXPERIENCE: Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English
JOB SUMMARY Directly supervises employees engaged in providing customer support activity, specifically providing rate quotations, booking cargo, answering general inquiries, and resolving service issues. PRINCIPAL DUTIES AND RESPONSIBILITIESDirectly supervises employees in the tasks of providing rate quotes, creating bookings and providing general information to customers.Creates schedules aimed at maximizing available customer contact time and ensuring a high service level. Shifts available resources to meet required demands. Communicates work schedules to employees, and makes modifications as required.Coaches and trains employees in the tasks of their job, including taking general calls, taking bookings, providing quotes and resolving service issues. Provides feedback to employees and indicates methods for improvement. Holds employees accountable for making suggested changes to improve performance. Where performance deficiency or behavioral work habits are identified as being detrimental to the company, works with HR to produce proper plan to remediate the employee and/or apply progressive discipline.Conducts performance reviews. Provides feedback secured through call observes and from customers. Review individual productivity versus standard and makes evaluation of the performance of the individual based against accepted standards of performance. Prepares reports and generates departmental metrics as required.When positions are vacated, works with HR in hiring the best available talent. Ensures that employees with the right behavioral background are selected to represent the company with customers.Fills in on queue calls as required to ensure call overflow is kept to a minimum and calls maintain a 98% answer rate.Solicits ideas for improvement from employees relative to systems changes or enhancements or process changes or enhancements. Discusses suggestions with employee, and if suggestion has merit, forwards ideas to appropriate entity and follows up to ensure positive action takes place.Handles more complex service issues as referred by employees. Reviews work allocation to ensure work is properly distributed, and that all employees share in an equal distribution of the workload.Follows up with customers who have experienced service issues or failures to ascertain that the customer’s needs have been satisfied. Offers alternatives if customer is still not satisfied in an attempt to improve customer satisfaction.Reviews service issues to identify trends either by customer, vendor, service type, etc. to try to alleviate the problem.Makes personal customer visits with sales people to identify and rectify any issues that a specific customer may be having.Sets up new customers to ensure that we have documented customer preferences to the level that we will be able to translate those preferences into booking instructions and documentation instructions.Performs all other related duties as requested. EDUCATION: Bachelor’s Degree in Business Management or in a related fieldEXPERIENCE: Three years experience in the delivery of customer service with at least 6 months in export documentation.LICENSE: Valid Local Driver’s LicenseTRAVEL: NonePHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: English
JOB SUMMARY Primarily operates straddle carrier in all aspects of ship loading and yard operations. Operates other various equipment including jockey truck, forklift, and reach stacker as needed.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years in operation of jockey truck and reach stacker. One year in Stevedoring Department.LICENSE: Valid State of Florida Commercial Driver’s License. Certified to operate forklift, reach stacker and strad carrier.TRAVEL: N/A
The Ramp Agents handle the loading and offloading of aircrafts. Responsible for maintaining the safety and security of personnel and equipment on the ramp at all times. Transfer cargo to […]
ESSENTIAL DUTIES and RESPONSIBILITIES: Calculate the aircraft’s weight and balance, considering the weight cargo and fuel. Ensure the total load is within prescribed weight limitations and complies with aircraft manufacturer […]
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