Full Time Jobs

Customer Serv Representative- Caucedo, D.R.

JOB SUMMARY Acts as a liaison between sales representative and customers.  Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires.  Researches, follows up and maintains current customer accounts.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/ALANGUAGE: Spanish and English

Customer Service Representative – Caucedo, D.R.

JOB SUMMARY Acts as a liaison between sales representative and customers.  Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires.  Researches, follows up and maintains current customer accounts.PRINCIPAL DUTIES AND RESPONSIBILITIESReceives and answers incoming customer service related phone calls.  Quotes rates from all tariffs and researches customer’s problems.Masters and utilizes the appropriate company business systems in all its capabilities, i.e.:  inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.Assists walk-in customers with rates, claims, CLP, and freight.  Logs incoming claims and advises claimant of claims proceduresAdvises supervisor of recurring problems and makes appropriate suggestions.Maintains daily log of all calls regarding problems, requests, inquiries.Coordinates with other departments to ensure expeditious handling of customer requests.Requests FCN’s, logs and submits for signature or completion.Logs incoming claims and advises claimant of claims procedures.Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.Seeks rates from various departments such as Intermodal, and Interline as applicable.Performs all other duties as assigned.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s License.TRAVEL: N/APHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer.  Ability to bend or stoop to retrieve lower shelf files.  Ability to reach overhead to retrieve upper shelf files.  Ability to sit 1/3 – 2/3 of day.  Ability to work on feet for 1/3 – 2/3 day.LANGUAGE: Spanish and English

Master Stevedore (St. Thomas)

JOB SUMMARY Primarily operates and maintains cranes for all stevedoring activities which includes vessel loading/discharging and special lifts.  Makes necessary changes to stow plan based on weight, destinations and availability of cargo.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years in operation of jockey truck and reach stacker.  One year in Stevedoring Department.LICENSE: Valid Local Driver’s License.  Certified to operate forklift, reach stacker, straddle carrier and craneTRAVEL: N/A

Warehouse Person II – St.Thomas

JOB SUMMARY Checks, stores and loads out container-load freight.  Determines if freight is acceptable or should be refused.EDUCATION: High School Diploma or equivalent.EXPERIENCE: One year of experience in fork-lift, warehouse and receiving.LICENSE: Valid Local Driver’s Licence.TRAVEL: N/A

Equipment Control Operator (Tortola)

B. JOB SUMMARY Responsible for the operation of the top lifter and jockey truck to facilitate vessel operations.  Interchange all containers in Port.  Maintain gate logs and update the company cargo tracking system.  Assist in stripping Less Than Container Load(LCL) cargo. Prepare demurrage bills.  Also responsible for the maintenance of the jockey truck and maintenance of the top lifter in the absence of the mechanic.C. JOB SCOPENo supervisory or budgetary responsibilitiesD. PRINCIPAL DUTIES AND RESPONSIBILITIESOperate the top lifter to unload the vessel.  Spot containers discharged from the vessel and load containers onto the ship. Discharge loaded containers onto chassis for customer pickup.Maintain accurate interchange information for containers in and out of the gate.  Log condition of container and chassis, loaded seals, voyage number and Bill of Lading date and obtain signature of trucker for all interchange moves.  Update company computerized cargo tracking system with interchange information.Collects information for the preparation of demurrage bills and provides information to the party responsible for preparing the bills.Conduct equipment inventory audit monthly and report discrepancies to Equipment Management DepartmentPrepare and submits weekly out turn report.Perform preventative maintenance on jockey truck and documents information on standard pre-check form.Accurately maintain s weekly container totals for the Island Operations Manager to verify the British Virgin Island Port Authority surcharge bills.  Backload out bound LCL containers.  Assist in the receiving and loading of outbound LCL Shipments.Perform all other assigned duties.E. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Three to five years experience within stevedoring environment and operation of heavy equipment.LICENSE: Valid Local Driver’s LicenseTRAVEL: N/APHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks on computer or handheld.  Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds on a daily basis.  Able to withstand constant exposure to extreme weather conditions.LANGUAGE: English    (Education and experience minimums can be substituted with any equivalent combination of training and experience)F. SKILLS, KNOWLEDGE AND ABILITIESSkills in written and verbal communications.Skills in reading comprehension.Skills in basic mathematics.Skills in planning and organizing loads.Skills in decision making.Skills in oral communications.Skills in interpersonal relationships and customer service.Knowledge of the receiving process.Knowledge of hazardous material handling guidelines.Knowledge of basic safety rules.Knowledge of top lifter, two and ten ton fork-lifts and jockey operations.Knowledge of container stow procedures.Knowledge of fork-lift operations.Knowledge of vessel stevedoring.Knowledge of windows environment.Knowledge of computer and handheld operation.Ability to write legibly.Ability to work under deadline pressure and perform tasks as required.Ability to work overtime if required.Ability to work closely with others.Ability to perform tasks requiring physical effort.Ability to pay attention to detail.Ability to be flexible.Ability to perform tasks with minimum supervision.

Customer Serv Representative – Guyana

JOB SUMMARY Responsible for resolving customer service problems regarding all areas of business operations.  Ensures that Tropical Shipping provides the highest level of service and customer care by providing accurate rate quotes and cargo bookings.  Handles tracing function for lost cargo.  Logs customer complaints and initiates follow-up actions to resolve problems in a timely manner.EDUCATION: High School Diploma or equivalentEXPERIENCE: Three years prior work experience in Sales, Customer Service or Traffic.LICENSE: Valid Local Driver’s LicenseTRAVEL: N/A

Port Mechanic IV

JOB SUMMARYPerforms preventative maintenance on support and freight moving equipment as well as repairs to same.PRINCIPAL DUTIES AND RESPONSIBILITIES1. Performs preventative maintenance on all 1. Fleet Equipment.2. Performs major and minor repairs to Fleet Equipment as needed.3. Troubleshoots electrical, hydraulic, pneumatic, and mechanical failures on equipment as required.4. Researches parts needed for repairs on equipment by using parts manuals and supply books.5. Rebuilds engines, transmissions and their components as necessary.6. Makes service calls to various Tropical departments both domestic and international to facilitateequipment repairs as required.7. Remains on standby duty whenever a ship is being loaded after hours and on weekends. Fuelsequipment in the absence of the Fueler.8. Fills out work orders after every job. Orders parts required to conduct repair and maintenance andfollow-up. Coordinates with the effected departments equipment repairs and services.9. Makes quality fabrications as needed.10. Keeps work area clean.11. Participates in training seminars and work shops when necessary.Tropical Shipping Job Description JD# 00 – 110 Created: 02/1989 Last Edited: 07/13/20052Performs all other 12. duties as required.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma and vocational technological graduate withcertificate in Equipment maintenance and repairEXPERIENCE: Five years experience in heavy equipment repair, maintenance andoperation.LICENSE: Valid Local Driver’s License – Commercial Class B with HAZMAT andTanker endorsement and Valid Passport. Certificates in Hydraulics,pneumatics, electrical and mechanical.TRAVEL: 10% Travel to both domestic and international Tropical locations.PHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks oncomputer or handheld. Ability to frequently twist, bend, reach, squat,kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry atleast 80 pounds on a daily basis. Able to withstand constant exposure toextreme weather conditions. Ability to travel in various modes oftransportation (e.g. automobile, airplane, train etc.) Occasionallyexposed to outside elements during the course of traveling.LANGUAGE: English(Education and experience minimums can be substituted with any equivalent combination of trainingand experience)

Retail Cashier – Part Time (Sprague)

OVERALL JOB DESCRIPTION: A Retail Cashier performs daily tasks at the store including shelving, stocking, and similar in-store duties to ensure patrons have a satisfying shopping experience.   PRIMARY RESPONSIBILITIES: […]

Mechanic

OVERALL JOB DESCRIPTION:   The successful candidate will be responsible for completing preventive, scheduled and unforeseen maintenance on the Coleman Oil heavy duty, and light duty vehicles.  This role is […]

Retail Cashier

OVERALL JOB DESCRIPTION: A Retail Cashier performs daily tasks at the store including shelving, stocking, and similar in-store duties to ensure patrons have a satisfying shopping experience.   PRIMARY RESPONSIBILITIES: […]

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