JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies supervisor / crew leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels according to cargo marks and paperwork and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system.JOB SCOPENo supervisory or budgetary responsibilitiesPRINCIPAL DUTIES AND RESPONSIBILITIESInspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.Measures cargo and enters information into the warehouse management system or on hand tally.Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.Applies labels to each handling unit, in accordance with company procedures.Exhibits good customer service skills in communicating with customers, truckers, and vendors.Performs and documents pre-shift forklift inspection.Operates a forklift to unload delivery trucks and containers.Strips and transloads cargo as neededTransfers large shipments from delivery truck directly into containers.Loads containers making sure that cargo is placed properly in containers to ensure maximum stow and damage free transit.Loads flat racks according to flat rack procedures.Ensures proper hazardous material placards are applied when hazardous cargo is loaded.Performs all other assigned duties as requested. MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma or equivalentEXPERIENCE: Six (6) months Tropical warehouse experience.OSHA certified in forklift operation.LICENSE: Valid Florida drivers licenseTRAVEL: None.
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Provides customers with the highest level of service and customer care through resolutions of problems, prompt responses to inquiries and follow up of customer complaints, logging of FCN’s and C-10’s and accurate rate quotes and processing export documents. Prints company core business system documents as required.No supervisory or budgetary responsibilities.PRINCIPAL DUTIES AND RESPONSIBILITIESAnswers all incoming service-related phone calls, supplying rate quotes as needed and researches customer problems, knowledge of Tropical Shipping features and benefits of service.Liaisons between Tropical departments (Miami/PPB/Warehouse/Sales) to resolve customer issues and acts as a point of contact. Handles all customer complaints including proper follow-up with information regarding the shipment and proper resolution, submits proper analysis to Customer Care Manager when completed to correct root causes of service failures.Assists walk-in customers. Collects accurate payments for freight and ensures freight cash box is kept secured. Calculates total receipts and collections accurately and submits immediately to Accounts Receivables Clerk.Responsible for preparing C-10’s as requested daily; processing of cargo claims and export documents (OBL’s and freight invoices); responsible for performing cargo release and handling issues such as unclaimed, unmanifested, misquoted, and or shipment with shortages.Creates request for manual FCN’s, handles discrepancies on bills of lading from start to resolution within 24 hours.Ensures that established telephone response time is continually met.Prints company core business system reports once weekly, prints and distributes export documents for vessel.Advises Customer Care Manager of recurring problems and makes appropriate suggestions.Supports and actively participates in the Quality Improvement Process.Acts as back up for Traffic or Customer Care personnel when requested.Performs all other duties as assigned.EDUCATION: High school diploma or equivalent.EXPERIENCE: Five years experience in Customer ServiceLICENSE: Valid Local Driver’s License.TRAVEL: N/APHYSICAL: Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train ect.) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English
JOB SUMMARY Provides leadership, assistance, and advice to coworkers in all areas of the warehouse operation, and serves as the trainer for new employees and newly promoted employees. Inspects and receives cargo to protect the interest of Tropical and its customers. Receives cargo on the main floor, UPS, Yard and Ramp. Enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system. Attends to customers delivering at the ramp, and in the yard to ensure they are given personal attention and special assistance when needed. Loads cargo into containers, ensuring shipment integrity (no shortages or errors), blocks and braces shipments to reduce risk of damage. PRINCIPAL DUTIES AND RESPONSIBILITIES1. Inspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.2. Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.3. Measures cargo and enters information into the warehouse management system or on hand tally.4. Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.5. Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.6. Applies labels to each handling unit, in accordance with company procedures.7. Exhibits good customer service skills in communicating with customers, truckers, and vendors.8. Performs and documents pre-shift forklift inspection.9. Operates a forklift to unload delivery trucks and containers.10. Strips and transloads cargo as needed.11. Transfers large shipments from delivery truck directly into containers.12. Loads containers, making sure that cargo is place properly in the containers to ensure maximum stow and damage free transit.13. Loads flatracks according to flat rack procedures.14. Ensures proper hazardous material placards are applied when hazardous cargo is loaded.15. Stages containers on twin chassis, using headhandler.16. Keeps work area clean and free of all safety hazards at all times.17. Serves as a leader and trainer to coworkers in all areas of the warehouse operation. 18. Performs all other assigned duties as requested.EDUCATION: High School Diploma or equivalent.EXPERIENCE: Twelve (12) months Tropical warehouse experience.OSHA Certified in forklift operationOSHA Certified in headhandler operation.Knows and understands all receiving and loading processes, all areas.LICENSE: Valid State of Florida Drivers LicenseTRAVEL: None
JOB SUMMARY Performs preventative maintenance, troubleshooting and repairs on support and heavy freight moving equipment systems: mechanical, hydraulic, pneumatic and electrical. JOB SCOPENo supervisory or budgetary responsibilities. PRINCIPAL DUTIES AND RESPONSIBILITIES-Performs preventative maintenance on all heavy equipment including but not limited to: mobile harbor cranes, straddle carriers, reach stackers, rotators and spreaders.-Performs major and minor repairs to heavy equipment as needed.-Operates, inspects and troubleshoots mechanical, hydraulic, pneumatic, and electrical failures on equipment as required and diagnose defects.-Tests mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specifications.-Dismantles and reassembles heavy equipment using hoists, rigging equipment and hand tools.-Researches parts needed for repairs on equipment by using parts manuals and supply books.-Rebuilds engines, transmissions and their components as necessary.-Makes service calls to various Tropical departments both domestic and international to facilitate equipment repairs as required.-Remains on standby duty during ship loading after hours and on weekends. -Fills out work orders after every job. Orders parts required to conduct repair and maintenance and follow-up. Coordinates with the effected departments equipment repairs and services.-Makes quality fabrications as needed.-Keeps work area clean and organized.-Participates in training seminars and workshops when necessary.-Performs all other duties as required.MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTSEDUCATION: High School Diploma and vocational technological graduate with certificate in equipment maintenance and repair preferred.EXPERIENCE: Minimum 3 years experience in heavy equipment repair, maintenance and operation.LICENSE: Valid Local Driver’s License – Non-Commercial Class E. Ability to obtain a U.S. Passport. Certificates in mechanical, hydraulics, pneumatics, and electrical systems preferred.TRAVEL: 10% Travel to both domestic and international Tropical locations.PHYSICAL: Operations – Manual dexterity to perform repetitive motion tasks on/with computer, handheld devices or tools. Ability to frequently twist, bend, reach, squat, kneel, climb on equipment, push/pull 50 pounds, crawl, lift and carry at least 80 pounds on a daily basis. Able to withstand exposure to extreme weather conditions. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc.) Occasionally exposed to outside elements during the daily workday and during traveling.LANGUAGE: English
Primary focus is the design, planning, operation, security, and day to day management of the organization’s multinational network, including switches, routers, firewalls and other network connected equipment.. This involves implementation, maintenance and support of all data networks and administration, monitoring, troubleshooting and remediation of LAN, WAN, and wireless connectivity. No supervisory or budgetary responsibilities.Performs routing analysis on the design and efficiency of the infrastructure to ensure it is current and that future structure will meet business needs. Review, recommend and implement products and services to maximize system security, manageability, performance and reliability.Communicates with internal clients on complex and difficult telecommunication requests to identify and analyze needs, make recommendations, and coordinate implementation.Act as project coordinator for technical projects of moderate complexity in such areas as integrated voice and data, local and wide area networks, wireless systems and related infrastructure.Prepare operational reports including project status, equipment, network, inventory and activity summaries; develop and maintain system and procedural documentation.Identifies, recommends, performs and implements applicable hardware and software changes for telephone, software groups, system parameters, and class of service. Coordinates with vendor technical support resources as appropriate.Monitors system status and initiates problem resolution as necessary, and manages service outage incidents to minimize downtime.Assist in developing complex technical specifications for the design or purchase of communications equipment including fiber optic systems, high-speed data and Internet, voice or data switches and routers, firewalls, wifi, and related equipment; evaluate communications products.Monitors network for security, performance, and availability.Identifies and captures cost savings opportunities.Performs all other related duties as assigned.EDUCATION: Bachelor’s Degree in Information Systems, Computer Science or in a related field and Cisco Certified Network Administrator CCNA certificationEXPERIENCE: Five to seven years experience in designing, implementing and maintaining large international mission-critical Cisco-based converged networks. Expert level experience with Cisco IOS required. Experience with CradlePoint, WatchGuard, SolarWinds, Aerohive or similar systems preferred. Telecommunications experience with multi-site Avaya PBX and VOIP a plus.LICENSE: Valid Local Driver’s License and Valid PassportTRAVEL: 10% travel to various other Tropical locations.PHYSICAL: Office Environment – Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 – 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling.LANGUAGE: English SKILLS, KNOWLEDGE AND ABILITIESSkills in analytical thinking and problem solving.Skills in oral and written communication.Skills in reading comprehension.Skills in planning and organizing.Skills in decision-making.Skills in follow-up.Skills in computer data entry.Skills in interpersonal relations..Skills in technological research, analysis, and problem-solving.Skills in negotiating.Skills in conflict resolution.Knowledge of windows environment.Knowledge of computer operationKnowledge of Network design and implementationKnowledge of Cisco network componentsKnowledge of Aerohive/Extreme wireless systems.Knowledge of SolarWindsKnowledge of CradlePoint devices.Knowledge of NetflowKnowledge of Watchguard Firewalls and security componentsKnowledge of converged network technologies including Voice over Internet Protocol (VoIP)Knowledge of the implementation of point solution management systems and converged management platformsKnowledge of network management and maintenance of large international mission-critical converged networks.In-depth understanding of communication and routing protocols.Solid understanding of network operating systems.Knowledge of leading-edge telecommunications technologies, VOIP, teleworking and mulit-site collaboration.Knowledge of hardware and software change implications on telephone system.Knowledge of functionality and capabilities of the telephone system and needs of user community.Ability to work independently.Ability to work under deadline pressure and perform tasks as required.Ability to work on multiple assignments.Ability to set priorities, and schedule work.Ability to use a personal computer.Ability to work extended hours if required.Ability to work closely with others.Ability to perform tasks with minimum supervision.Ability to pay attention to detail.Ability to be flexible.Ability to communicate well both verbally and in writing.Ability to pay attention to detail.
This position is responsible for the loading, unloading and driving of diesel-powered trucks to transport heavy and oversized loads.
JOB SUMMARY Responsible for dispatching and receiving containers, computer data entry of equipment activity, releasing vehicles to customers, printing load list and manifest for general distribution, in addition to calculating and printing demurrage invoices. EDUCATION: High School Diploma or equivalent EXPERIENCE: Six months to one year experience in a related field. Computer experience required. LICENSE: Valid Local Driver’s License. TRAVEL: N/APRINCIPAL DUTIES AND RESPONSIBILITIES 1. Dispatch loaded containers based on documents presented by truckers or consignee and inspect equipment for damages; where applicable note on EIR and fill out damage report. Verify container seal number and refrigerated container temperature. 2. Distribute on a daily basis Gate Activity Report to Outbound Freight Coordinator. 3. Inspect and release to customers vehicles, boats, office trailers; fill out Claim Report log and submit to Claims Department. Advise customer of procedures for filing claim. 4. Input data into computer on a timely and accurate basis gate activity reports, ship’s checker report, in addition to all other equipment activity reports received from the various Eastern Caribbean islands. 5. Print on a timely basis vessel loadlist and manifest and distribute same to Traffic Department for photocopying and general distribution. 6. Calculate, print and mail out demurrage invoices. 7. Conduct and reconcile monthly equipment inventory. Reconcile month-end inventory received from Eastern Caribbean islands and report discrepancies to Equipment Control Supervisor. 8. File equipment interchange receipts and maintain vessel or voyage folders. 9. Calculate weekly TEUs by vessel or voyage for Accounting Department. 10. Perform all other duties as assigned.
OB SUMMARY Check, stores and loads out trailer-load freight. Deliver customer cargo. Clean warehouse. EDUCATION: High School Diploma or equivalent EXPERIENCE: N/A LICENSE: Valid Local Driver’s License. TRAVEL: N/APrincipal Duties and Responsibilities:Counts, cubes, places on pallets and stores freight. Records on checkers tally.• Notes on tally when hazardous materials are received.• Tags freight according to marks/ports.• Operates fork-lift to load and unload freight.• Loads containers with cleared freight, making sure no additional discrepancies exist.• Performs preventative maintenance on fork-lift.• Checks and cleans equipment and warehouse/work area.• Deliver customer cargo.• Prepare trailer manifest for outbound cars.• Performs all other duties as requested.
JOB SUMMARY Inspects and receives cargo to protect the interest of Tropical and its customers. Verifies that cargo meets Tropical’s minimum requirements for cargo acceptance. Notifies Supervisor / Crew Leader for problem resolution when cargo does not meet Tropical requirements. Measures and documents the shipment’s size, type and characteristics along with complete written record of any discrepancies. Applies proper Tropical labels, according to cargo marks and paperwork, and enters correct data in the warehouse management system, preparing cargo for putaway. Operates a forklift as part of the receiving, stripping, or putaway processes. Puts away cargo in the proper location and documents that transaction properly in the warehouse management system. PRINCIPAL DUTIES AND RESPONSIBILITIES1. Inspects cargo to ensure that cargo meets the Tropical receiving guidelines for acceptance.2. Receives cargo by :a. Verifying and documenting the count.b. Ensuring that cargo matches description on the carrier’s freight billc. Verifying and documenting cargo condition.d. Properly noting exceptions (discrepancies) on the delivery agent’s paperwork.e. Checks for proper hazardous material documents.f. Signs the delivery receipt, and accepts cargo in accordance with the receiving process.3. Measures cargo and enters information into the warehouse management system or on hand tally.4. Properly, accurately, and legibly, records all other required information on tally or in warehouse management system.5. Prepares cargo for putaway by verifying paperwork, and placing cargo on pallets. Secures cargo to pallets with shrinkwrap and/or tape.6. Applies labels to each handling unit, in accordance with company procedures.7. Exhibits good customer service skills in communicating with customers, truckers, and vendors.8. Performs and documents pre-shift forklift inspection.9. Operates a forklift to unload delivery trucks and containers.10. Assists in stripping cargo as needed.11. Transfers large shipments from delivery truck directly into containers.12. Keeps work area clean and free of all safety hazards at all times.13. Performs all other assigned duties as requested.EDUCATION: High School Diploma or equivalent.EXPERIENCE: Six(6) months Tropical warehouse experience.OSHA Certified in forklift operation.LICENSE: Valid State of Florida Drivers LicenseTRAVEL: NonePHYSICAL: Ability to frequently twist, bend, reach, squat, climb, push/pull 50-100 pounds.Ability to twist and rotate upper body, lift and carry 60 pounds.Ability to remain standing for prolonged periods of time.Ability to work in a non climate-controlled warehouse environment.LANGUAGE: English
